Customer Success Stories
Learn how some of the nations top companies rely on Omni Interactions to provide consistent, reliable, high-quality outsourced customer service.
Featured Client
Omni Interactions partnered with Carbon Health to Provide Nearshore Urgent Care Patient Support
“Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”
Mat Makay
Senior Director of Operations at Carbon Health
Client Results
0
Remote Brand Ambassadors
100
K+
Calls Handled Per Year
0
%+
Total Cost Savings vs Internal Staff
Hear Why Innovative Companies Partner with Omni
"Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”
Mat MakaySenior Dir. of Central Support at Carbon Health 
"Omni provides us with outsourced customer care at a more affordable price while maintaining excellent customer satisfaction ratings and increased sales."
Alice WarrenVP of Customer Intelligence at Thinx 
"Omni is a true partner. I appreciate their speed to meet our increase in call volumes. They flexed from 40 to 300 workers in just 5 days."
Transportation Client 
"We wouldn't have been able to get caught up on our backlog by the deadline without Omni's help."
Government Services Client 
"There is absolutely no doubt we would not have been as successful without your team for the VAX project. We are very grateful for all your flexibility and teamwork throughout the last few months and certainly hope to be able to partner together again in the future."
BPO Partner 
"We truly appreciate the flexibility and hours put into this launch. We could not have done it without Omni."
Pharmacy Client 
Hear Why Our Client Chose Omni
Dentsply Sirona and Omni Grow Three Year Partnership Across 7 Different Business Lines
Learn how Omni improved backlog, customer service, and sales for a large dental equipment company.
Omni Partners with Harry & David to Ramp Support Staff During the Holiday Season and Increase ROI
Learn how Omni scaled up and down 470 workers during peak volume and outperformed the other BPO vendors and their internal team.
Omni Partners With a Leading Financial Services Company to Provide Relief For Tax Season
Learn how Omni was able to ramp up 3,000 workers to handle more than 900,000 contacts during tax season.
Omni Partners With The Largest Healthcare Company To Ramp Up For Insurance Welcome Season
Learn how Omni's operational team was able to ramp up 500 professionals in a matter of weeks, through Omni's healthcare community of over 76,000 workers.
Omni Partners with California State Government to Help CA Residents Pay the Rent
Learn how Omni was able to ramp up 650 Workers to assist in resolving 127,149 cases and remedying the backlog issues in just three weeks time.
Omni Partners With a Fast-Growing Retailer to Improve Customer Satisfaction Scores with Loyal Gig Brand Ambassadors
Learn how Omni was able to score a 4.9 out of 5 customer satisfaction rating and 100% retention of remote brand ambassadors.
Omni Partners with Leading Fintech Company, to Scale 800 Gig Brand Ambassadors in 4 Weeks
Learn how Omni was able to onboard 800 workers in just four weeks, enabling Omni's Fintech partner to meet their service level commitments.
Omni Partners With One of The Largest Pharmacies to Provide COVID Vaccine Support to 11 Million Americans
Learn how Omni was able to ramp up 3,000 Workers in six weeks to meet the demands of increased call volume during the height of the COVID pandemic.
Omni Partners With New York City to Support Overnight and Weekend Shifts for 24/7 COVID Support Hotline
Learn how Omni was able to ramp up 90 workers for overnight and weekend shifts in just 48 hours.
Omni Partners with Carbon Health to Provide Nearshore Urgent Care Patient Support at a 35%+ Reduced Cost
Learn how Omni was able to improve customer service quality while drastically reducing cost with nearshore workers.
Omni Partners with Innovative Healthcare Technology and Service Provider, Adding 300 Remote Brand Ambassadors in Just 5 Days
Learn how Omni helps with peak call volume on Monday's and weekday mornings with over 300 flexible workers.
