Seamlessly Scale with On-Demand Gig Workers

Consistent, reliable, high-quality outsourced customer service powered by the “Omniverse” the first of its kind AI-powered GigCX Platform

Our Numbers Speak for Themselves

30 K
Remote Brand Ambassador Network
0 %
Total Client Cost Savings
0 %
Reduction in Average Handle Time
0 %
Less Certification Time
0 %
Reduction in Full-Time Employees

We've Built the Future of Customer Experience

We have reinvented the way outsourced customer service is delivered. Rather than limiting workforce to a physical call center, we are 100% remote giving you access to global on-demand talent. Instead of hiring agents, we use pre-vetted industry-experienced gig workers. Instead of using outdated technology, we’ve built the first-of-its-kind AI-Powered GigCX platform – The Omniverse!

Customer Service
Tech Support
Back Office Support

Omni Interactions ROI Calculator

See How Your Company Could Save with Omni Interactions GigCX

Take advantage of Omni Interactions certified ROI Calculator and see how organizations are saving 25-50% on their Customer Experience Costs.

Watch the Video

Carbon Health

Omni Interactions partnered with Carbon Health to Provide Nearshore Urgent Care Patient Support

“We interviewed multiple outsource companies and Omni rose to the top. Based on the quality of service they were able to provide, the extreme flexibility, and low rate, Omni was awarded the contract. They’ve done a great job.”

Mat Makay, Senior Dir. of Central Support at Carbon Health

See Why Innovative Companies Partner with Omni


Transforming Customer Experience with AI-Powered Remote Brand Ambassadors


Day in the life of a Remote Brand Ambassador


Solving Today’s Biggest CX Challenges Featuring Frost & Sullivan Principal Analyst Michael Desalles

Global Gig Workers Matching Your Unique Needs

Omni harnesses a global network of gig workers to bring you an impressive selection of talent. Each day, we sort through hundreds of applicants and choose the ones that best match your needs — many with numerous years of valuable experience in their respective fields.

Precision Staffing Down to the Interval

Having trouble dealing with higher call volumes during certain times of year or even days and hours? Scale up your customer support in an instant with the help of on-demand gig workers. Our Omniverse technology will fill all open slots quickly so you can keep up with demand—all in 30-minute increments for maximum efficiency.

Harness AI to Solve Your Most Demanding CX Challenges

Powered by AI, Omniverse offers a revolutionary way to tackle current CX issues. Omniverse gives gig workers back-end support with AI and bots so that you gain flexibility, scalability, and agility surpassing what can be offered with typical outsourcing. It ensures we have the right person, at the right time, with the right information to interact with your customers.

The Omni Gig Model

What is Omni's GigCX Solution?

Gig Workers

Independent contractors that have experience and passion for your brand.


Powerful platform to effortlessly manage our gig workers.

Managed Solution

Omni manages the Omniverse and our gig workers to deliver amazing customer support.

Industries Revolutionizing Their Customer Experience

Companies in all industries partner with Omni Interactions to transform customer service. Our on-demand service is perfect for fortune 500 companies, high-growth companies, and companies with seasonal customer support requirements.

Michael DeSalles

Principal Analyst
Frost & Sullivan
"Omni Interactions solves many of today's current CX challenges with an innovative business model that combines automation with people-based support"
Omni Delivers Results


Cost Savings Verified by Industry Analyst

What Our Customers Think

Choose Omni Interactions as Your GigCX Partner

Omni solves your top customer service challenges with GigCX

Whether you are looking for a new BPO or a way to augment your current in-house team for additional scalability and flexibility, Omni’s GigCX is your solution.

Top Challenges we Solve

Launch Your CX to the Moon and Beyond!