Seamlessly Scale with On-Demand Gig Workers
Consistent, reliable, high-quality outsourced customer service powered by the “Omniverse” the first of its kind AI-powered GigCX Platform
Our Numbers Speak for Themselves
2023 Outsource Provider of the Year Winner
3100%+ 3-Year 2022 Business Results Revenue Growth
We've Built the Future of Customer Experience
We have reinvented the way outsourced customer service is delivered. Rather than limiting workforce to a physical call center, we are 100% remote giving you access to global on-demand talent. Instead of hiring agents, we use pre-vetted industry-experienced gig workers. Instead of using outdated technology, we’ve built the first-of-its-kind AI-Powered GigCX platform – The Omniverse!
Customer Service
Sales
Tech Support
Back Office Support
Omni Interactions ROI Calculator
See How Your Company Could Save with Omni Interactions GigCX
Take advantage of Omni Interactions certified ROI Calculator and see how organizations are saving 25-50% on their Customer Experience Costs.
Carbon Health
Omni Interactions partnered with Carbon Health to Provide Nearshore Urgent Care Patient Support
“We interviewed multiple outsource companies and Omni rose to the top. Based on the quality of service they were able to provide, the extreme flexibility, and low rate, Omni was awarded the contract. They’ve done a great job.”
Mat Makay, Senior Dir. of Central Support at Carbon Health
See Why Innovative Companies Partner with Omni
Transforming Customer Experience with AI-Powered Remote Brand Ambassadors
Day in the life of a Remote Brand Ambassador
Solving Today’s Biggest CX Challenges Featuring Frost & Sullivan Principal Analyst Michael Desalles
Global Gig Workers Matching Your Unique Needs
Omni harnesses a global network of gig workers to bring you an impressive selection of talent. Each day, we sort through hundreds of applicants and choose the ones that best match your needs — many with numerous years of valuable experience in their respective fields.
Precision Staffing Down to the Interval
Having trouble dealing with higher call volumes during certain times of year or even days and hours? Scale up your customer support in an instant with the help of on-demand gig workers. Our Omniverse technology will fill all open slots quickly so you can keep up with demand—all in 30-minute increments for maximum efficiency.
Harness AI to Solve Your Most Demanding CX Challenges
Powered by AI, Omniverse offers a revolutionary way to tackle current CX issues. Omniverse gives gig workers back-end support with AI and bots so that you gain flexibility, scalability, and agility surpassing what can be offered with typical outsourcing. It ensures we have the right person, at the right time, with the right information to interact with your customers.
The Omni Gig Model
What is Omni's GigCX Solution?
Gig Workers
Independent contractors that have experience and passion for your brand.
Omniverse
Powerful platform to effortlessly manage our gig workers.
Managed Solution
Omni manages the Omniverse and our gig workers to deliver amazing customer support.
Industries Revolutionizing Their Customer Experience
Companies in all industries partner with Omni Interactions to transform customer service. Our on-demand service is perfect for fortune 500 companies, high-growth companies, and companies with seasonal customer support requirements.
Technology
BPO Partners
Michael DeSalles
"Omni Interactions solves many of today's current CX challenges with an innovative business model that combines automation with people-based support"
25%
What Our Customers Think
Choose Omni Interactions as Your GigCX Partner
Omni solves your top customer service challenges with GigCX
Whether you are looking for a new BPO or a way to augment your current in-house team for additional scalability and flexibility, Omni’s GigCX is your solution.
Top Challenges we Solve
- Labor Availability
- Cost of Labor
- Attrition/Turnover
- Speed of Delivery
- Scalability/Flexibility
- Quality Service
