The most experienced work-at-home leadership team in the world!
261,568
hours of call center and work-at-home experience by the leaders at OMNI
Leadership
Rob Duncan
Chief Executive Officer
Rob is the CEO and founder of Omni Interactions, building upon an exceptional career in customer care... Senior executive leadership roles leading operations teams of tens of thousands of people at Dell, Capgemini, Alpine Access and SYKES... When not growing Omni, Rob is spending time with his wife Christine and their three kids or perfecting his golf game.
Robbie Brillhart
Chief Operating Officer
Robbie has an extensive resume in the customer care and contact center BPO industries... Has led domestic and global teams for Dell, Capgemini, Alpine Access and SYKES... Bring extensive transformation and virtual workforce cumulating expertise to Omni’s partners, having delivered services to Fortune 50 and Fortune 500 companies around the globe... Robbie and his wife split time between Guatemala and Texas.
David Parkhurst
Chief Growth Officer
David has held executive leadership roles in operations, client services, sales and marketing across small, medium and large companies... Nearly 20 years of work-at-home expertise... Frequent speaker and presenter in the work-at-home space... Grew work-at-home leader Alpine Access from $10 million to $120 million in revenue when purchased by SYKES... Employee number ten at Ebates... MBA from the University of Colorado at Boulder... Lives in Colorado with his wife Kendall, 3 kids and 6 pets... Has been to every major league baseball stadium and completed many Spartan races.
Rob Mackey
Workforce Optimization
Rob is one of the foremost workforce management thought leaders in the world, having led global organizations for companies including Capgemini, Alpine Access, Sykes, Sutherland and TCS... Has developed university-validated workforce algorithms that are leading to 10-30% reductions in workforce size requirements... Enjoys knitting and long walks on the beach in his spare time.
Courtney Meyers
Management Consultant
Courtney has a background in leadership, organization development, and training... Passionately helps organizations build strong cultures through hiring, training, and leadership development... Graduated Austin Peay State University, has a graduate certificate in organization development and training, a masters in leadership and strategic change from the University of Denver, and working on a PhD. in human and organizational learning... served as an Army combat medic including 12 months in Ramadi, Iraq... enjoys skiing, camping, and riding motorcycles with her husband, Nick.
Karen Pavicic
Vice President, Operations
Karen has nearly 20 years of BPO experience, launching, supporting and managing operations globally in both work-at-home and brick and mortar... Executive level roles in Operations and Client Services at industry leaders including SYKES, Alpine Access and TTEC... Dedicated leader with reputation for motivating change, plan execution and inspiring others to exceed expectations... Lives in London, Ontario with her husband and 5 kids... Huge hockey fan and enjoys cottage life whenever possible.
Rob Woodruff
Vice President, Client Services
During his 20 years in the BPO industry with the likes of APAC, Sitel, and SYKES, Rob has held leadership roles in operations, workforce management, quality, and human capital management... Takes pride in improving performance through culture... Makes his home in North Dakota with his wife and 5 children... Been known to spend time on high roofs to bring teams together for a common cause.