Global Network of On-Demand Gig Workers
Deliver exceptional customer experience where your customers are, where you can achieve the highest ROI, or in the language your customers prefer.
75,000 Gig Workers Available World-wide
By using a gig worker model, customer service representatives can be sourced instantly from nearly any location. Whether you have a specific language need or a specific price point, Omni can find a location to fit your specifications. Gig Customer Experience is the only model where workers can be sourced, certified, and on the phones within weeks regardless of location.
A Continuously Growing Community of Gig Workers
We’re proud of our growing community of high-quality gig workers who represent you across email, text, phone, chat, and social. Omni approaches hiring differently to provide the broadest and deepest options for the best cultural fit to engage your customers and contribute to your mission and vision.
Back Office Support
Outsourcing Locations to Meet Your Organization's Needs
US-Based Outsourced Customer Service
Looking to increase efficiencies while remaining in the United States? Whether you have compliance requirements or just prefer native workers answering your customers’ calls, you can still save money while improving customer satisfaction with US-based gig workers.
Omni has a proprietary business model using gig workers, precision staffing, and innovative technology to save clients 25-55% on customer experience operating expenses. The gig model attracts highly qualified workers while drastically reducing costs. AI and automation processes help to streamline our gig workers’ day-to-day so they can focus on providing excellent customer service.
Nearshore Gig Customer Experience
Omni currently offers nearshore Gig Customer Experience solutions in Mexico and Guatemala for clients looking to cut costs while remaining nearshore in the same time zone. With the availability of talent, fast response times, and cultural affinity, nearshore outsourcing can be a great way to get ahead in the customer service game.
Offshore Gig Customer Experience
Omni offers offshore Gig Customer Experience solutions in the Philippines. Topping the list of countries with the quickest-growing gig economies, the Philippines has seen an annual growth rate of over 200%. With a vast pool of English-speaking workers, you can take advantage of round-the-clock customer service without the worry of language barriers. The Philippines’ call center industry has the strong backing of its government, making it a reliable and lucrative investment.
What is Omni's GigCX Solution?
AI and Automation to Solve Your Top CX Challenges
Powered by AI, Omniverse offers a revolutionary way to tackle current CX issues. Omniverse gives you the flexibility, scalability, and agility needed to surpass what can be offered with typical outsourcing. It ensures we have the right person, at the right time, with the right information to interact with your customers.