OmniSecure
With OmniSecure, you can ensure that your customer service operations are protected with SOC2 Type 2 Compliance, PCI-DSS Level 1 compliance, and HIPAA compliance.
Protect Your Service Operations
- Vetted and authenticated global workforce
- OmniSecure desktop with cloud-based technology
- Real-time monitoring and alerts
- 3rd party validated SOC2 Type 2, HIPAA, and PCI-DSS Level 1
A fully fortified defense is the key to 100% compliance. Is your customer service safe from all threats – hackers, healthcare risks, and even natural disasters? Keep data secure with comprehensive protection from end to end.
Omni Takes Security Seriously
Security remains a top concern for contact centers deploying remote agents. Learn from our CEO, Courtney Meyers, how Omni Interactions manages secure remote workers and gets agents deployed and ready to take calls quickly.
Remote Worker Security
Remote vs. Brick and Mortar
Data from the FBI Uniform Crime Report shows that remote customer service agents are less likely to engage in fraud, forgery or theft. Companies get a secure, trustworthy workforce with higher pay and better work-life balance when they opt for virtual contact centers. Remote agents are:
Larceny / Theft
30%
less likely
Forgery
180%
less likely
Fraud
130%
less likely
OmniSecure Worker Identification
Omni Interactions verifies that our workers are who they say they are during multiple stages along the sign-up process. The verification checks over 200 data points, cross-checks the worker’s application information against Threat Metrix and the Omni fraudster database, verifies identification by matching their photo ID against a real-time selfie, and verifies IP address across multiple sources.
Once the remote brand ambassadors have been granted access to the Omni Interaction platform, security measures are taken upon each login attempt including the use of Azure Active Directory Conditional Access and Multi-factor Authentication to ensure they are in the same location. Once logged in, remote brand ambassadors use a VDI & Secure Remote Worker Application that locks the local user account and only provides access to the Omni virtual desktop – which is a customized desktop for each client depending on their needs.
OmniSecure Cloud-Based Technology
Security is at the heart of all we do at Omni Interactions. We prioritize data encryption and agent authentication, as well as considering vulnerabilities and risk mitigation to ensure a complete security solution.
Omni Interactions protects you and your customer’s data with cutting-edge cloud-based security. Our work-at-home agents are less prone to breaches, while advanced tech eliminates risks throughout the process.
Omni Interactions understands the importance of tailored solutions and offers expertise to find the best mix of tools for you and your customers. Omni Interactions can create secure, efficient platforms that will deliver optimal customer satisfaction.
Real-time Monitoring and Alerts
Omni Interactions provides a comprehensive suite of real-time monitoring and alerting services to protect customer data from cyber threats. Our system continuously monitors for suspicious activity and sends alerts when malicious behavior is detected, so that businesses can quickly respond and mitigate any potential risks. We create a custom incident response plan unique to every customer.
With Omni Interactions, You and Your Customers Are Protected
At Omni Interactions we realize that in collaboration with our clients, security is always a priority when it comes to customer service. Omni Interactions can ensure that your customer service operations are protected with SOC2 Type 2 Compliance, PCI-DSS Level 1 compliance, and HIPPA compliance.
SOC2 Type Compliance
SOC2 Type 2 compliance is a framework designed to help organizations protect sensitive customer data, ensure the availability of services, and maintain the confidentiality and integrity of their systems. Omni Interactions takes SOC2 Type 2 compliance seriously and leverages cutting-edge security technology to mitigate potential risks.
PCI-DSS Level 1 Compliance
The Payment Card Industry Data Security Standard (PCI-DSS) is an international information security standard created to protect cardholder data. Omni Interactions is committed to helping businesses meet the demands of PCI-DSS Level 1 compliance by providing a secure, compliant infrastructure and making sure that all customer data is kept safe.
HIPPA Compliance
The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that protects the privacy and security of patient health information. Omni Interactions offers complete HIPAA compliance services, including encryption and other security measures to ensure that sensitive patient information is kept safe from unauthorized access or use.