Discover the Best BPO Companies for Your Business to Drive Efficiency
In today’s global economy, businesses are increasingly turning to outside sources to complete their tasks more quickly and cost-effectively. Companies commonly outsource services including data entry, marketing, HR services, and customer care. But, with so many business process outsourcing (BPO) companies available, it can be difficult to determine which one offers the best services for […]
Financial Services Organizations are Turning to Gig Customer Experience to Increase Flexibility and Efficiency
Omni Interactions, a leading provider of GigCX, continues to revolutionize customer experience for leading fintech and financial services companies Denver, CO, June 20, 2023– Omni Interactions, winner of 2023 Outsource Partner of the Year, sponsored a recent GigCX survey with leading customer experience analysts at Frost & Sullivan to understand the growth of gig workers […]
Unlocking the Benefits of Gig Workers and Gig Customer Experience (GigCX)
As technology continues to advance, more companies are turning to work-from-home agents, gig workers, and artificial intelligence (AI) to deliver high-quality customer experiences or Gig Customer Experience (GigCX). The flexible nature of gig workers combined with AI and automation can provide a consistent, reliable solution for customer support needs. At Omni, we’re utilizing the power […]
Everything You Need to Know About Outsourcing: Definition and Outsourcing Meaning
Outsourcing is a popular business strategy that has been gaining traction in recent years. It’s a way for companies to save money, save time, and make more efficient use of resources. But what exactly is outsourcing? In this blog post, we’ll explain the definition of business process outsourcing, discuss the benefits it can bring to […]
Omni Interactions Announced as Finalists for Two Customer Contact Week (CCW) Awards
Finalists for BPO of the Year Award and Workforce Innovation of the Year Award Denver, CO, May 16, 2023– Omni Interactions, the fastest-growing provider of outsourced customer support services, is in the running for two awards at the largest contact center conference in the world, Customer Contact Week (CCW) Vegas. The awards ceremony will take […]
Going Green with Remote Workers: How Companies Save Money & the Planet
Companies are increasingly turning to remote and gig workers to fill customer service roles as a cost-effective and eco-friendly solution. Remote employees provide the same level of service that traditional customer service representatives offer without the need for physical locations, saving companies money while also reducing their carbon footprint. In this blog post, we’ll explore […]
Omni Interactions Celebrates Seven Years in Business as the Fastest Growing Provider of Outsourced CX
Highly recognized as the premier provider of gig-economy outsourced customer experience by Frost & Sullivan, Business Intelligence Group, Customer Contact Week (CCW), and TMCnet Denver, CO, May 16, 2023– Omni Interactions, winner of Outsource Provider of the Year, celebrates another year of innovation and growth with an increase in enterprise clients, international expansion, analyst and […]
A Fresh Approach to Agent Sourcing & Forecasting
Any way you slice it, call center forecasting is a tough discipline. It’s part art and part science. As a former call center manager many years ago, I kept a laser focus on these four variables to ensure that my team was efficient and driving revenues for the company: Forecasting Scheduling Real-time Adherence Exception Planning […]
Omni Interactions Awarded 2023 Pandemic Tech Innovations Award
Omni Interactions’ Outsourced Customer Experience Services and Its Intelligent Digital Ecosystem “The Omniverse” Recognize for Exceptional Innovation Denver, CO, May 10, 2023– Omni Interactions announced today that TMC, a global, integrated media company, and its TMC Labs product review division, named Omni Interactions as a 2023 Pandemic Tech Innovation Award winner. Omni Interactions has developed […]
Omni Interactions Appoints Courtney Meyers and Karen Pavicic as Co-CEOs
Christopher M. Carrington remains on the Board and will focus on potential inorganic growth Denver, CO, May 9, 2023– Omni Interactions announces today that Christopher M. Carrington will be transitioning the CEO role to Karen Pavicic and Courtney Meyers who will lead the company through its next stage of growth as Co-CEOs. Karen Pavicic and […]