Outsourced Philippines Call Center Solutions

Access To Talented Workers

Filipino workers place great importance on acquiring knowledge and education, evidenced by a remarkable literacy rate of 95% and above. Filipinos are ambitious when it comes to furthering their skill sets. They are ready to take on new projects with enthusiasm and often boast impressive creative capabilities.

Omni Interactions doesn’t use typical call center employees but utilizes gig workers nationwide throughout the Philippines to access a larger pool of talent matching client needs. Topping the list of countries with the quickest-growing gig economies, the Philippines has seen an annual growth rate of over 200%. According to JobStreet’s report, more than 1.5 million Filipinos are earning income from remote work.

Why Outsource to a Philippines Call Center?

The Philippines BPO industry is thriving. Outsourcing to a Philippines call center company can provide your business with access to skilled call center agents who are knowledgeable in the latest customer service techniques. With a vast pool of English-speaking workers, you can take advantage of round-the-clock customer service without the worry of language barriers.

The Philippines is also well-known for its emphasis on quality assurance and customer satisfaction. This means that when you outsource to the Philippines, you can be sure that the services provided will be of the highest quality. Additionally, labor costs in the Philippines are significantly lower than in other countries, allowing your business to save money while still delivering top-notch customer service.

Omni Interactions Call Center Services

Omni Interactions is the fastest-growing outsourcing company with over 3,100% 3-year revenue growth. Omni’s BPO services combine remote workers in the Philippines with advanced technology to improve the customer experience while reducing costs. Omni Interactions provides outsourced contact center solutions which include customer support, technical support, and back-office solutions on an omnichannel and AI-powered platform.

Government Support

The Philippines’ call center industry has the strong backing of its government, making it a reliable and lucrative investment. Many anticipate that this booming Business Process Outsourcing (BPO) sector will experience further growth and success shortly.

Foreigners interested in investing in the call center industry in the Philippines are provided with incentives such as tax benefits. The incentives not only attract foreign investors but create more jobs for Filipino call center workers.

If you’re ready to reduce your costs, build capacity, and delight your customers, get in touch today.