Navigating the Future of Finance and the Customer Experience with Omni Interactions Experience at Money 20/20

In the heart of Las Vegas this last October, Money20/20 USA 2023 set the stage for a revolutionary experience in the world of finance, with the introduction of the transformative value proposition of Omni Interactions and its flexible customer service workforce. Drawing over 13,000 attendees from 3,000+ companies, this event served as the epicenter of the global money ecosystem, uniquely bringing together banks, payments, technology, startups, retail, fintech, financial services, policy, and more. At the core of Money20/20 USA was the promise to maximize businesses’ ROI, an idea perfectly aligned with Omni Interactions’ commitment to driving innovation, collaboration and world-class customer experiences in the financial industry. 

Omni Interactions Networking Excellence: 

The Omni Interactions experience at Money20/20 USA was not just about networking; it was about fostering meaningful connections that transcend industries. Attendees were immersed in an environment that seamlessly blended business and social interactions, creating a vibrant ecosystem conducive to forging partnerships and sparking new ideas. Omni Interactions added a layer of connectivity and insight that spot-lighted the value of digital, AI and human-to-human connections in the fintech space.  

In-Depth Learning through Omni Insights: 

Omni Interactions participated in a series of thought-provoking workshops, panel discussions, and keynote presentations. These sessions delved into the latest technologies, including blockchain and artificial intelligence, while also exploring regulatory shifts that are reshaping the financial landscape and the impact they are having on the consumer globally.  

Omni Interactions Unparalleled Networking Events: 

The Omni Interactions experience extended beyond the conference halls to curated networking events that were nothing short of extraordinary. Themed events were infused with a touch of Omni magic, helping to create an environment of learning about the Fractional Workforce value proposition.  

Omni Interactions for Maximizing Business ROI: 

At the core of Money20/20 USA was the collective mission to maximize businesses’ return on investment, a mission embraced wholeheartedly by Omni Interactions. Leading this subject matter is Omni’s ability to save the enterprise from 25-55% in Operational and Capital Expenditure expenses, which…can add up to millions annually. Attendees, irrespective of their organizational size or sector, quickly identified the need for innovative labor models that leverage a global workforce speaking many languages and delivering skill sets from tier one to clinicians and professionals desiring to work from anywhere, for however long they choose.  

Money20/20 USA 2023, was by far the largest and most opportune event attended in 2023. Omni Interactions transformative interactions exceeded expectations that created both knowledge base and enlightenment for those we engaged. The connections made, insights gained, and the unique Omni Interactions experience are poised to shape the decisions that will define the future of customer experience in the finance space. As the Fintech industry eagerly anticipates the next chapter, the impact of Omni Interactions on CX innovation, collaboration, and the financial landscape is set to leave an enduring impression, reflecting a commitment to customer service excellence that transcends traditional boundaries. 


Interested in learning more? 

Daniel Akre 

VP, Revenue Development 


(m) 916.276.6465 

If you’re ready to reduce your costs, build capacity, and delight your customers, get in touch today.