Omni

Consistent, Reliable, High-Quality Customer Contact Solutions

Finally, a BPO you can count on!

Featured Client

Omni Interactions partnered with Carbon Health to Provide Onshore and Nearshore Urgent Care Patient Support

“Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”

Mat Makay

Senior Director of Operations at Carbon Health

Carbon Health Results

40

Remote Brand Ambassadors

370K+

Calls Handled Per Year

35%+

Total Cost Savings vs Internal Staff

Our Numbers Speak for Themselves

Global Talent Pool
30 K+
Real-time Flex
0 %
Faster Ramp
0 %
Peak Week NPS
0 %
Average Quality Score
0 %+

We've Built the Future of Customer Service

As the most flexible BPO in the world, we have reinvented the way outsourced customer service is delivered. We offer a savvy mix of highly experienced global workers and innovative technology to provide better support for your customers. 

Choose Omni Interactions as Your Flexible BPO Partner

Flexible, Affordable, Customer Care at Its Finest

We solve your top CX challenges with a global, highly elastic workforce bringing you unprecedented flexibility. 

Top Challenges we Solve

Omni Interactions ROI Calculator

Are costs a challenge? Omni's delivery model adds efficiency and reduces overall contact center costs.

Take advantage of Omni Interactions certified ROI Calculator and see how organizations are saving 25-55% on their Customer Service Costs.

Industries Revolutionizing Their Customer Service

Companies in all industries partner with Omni Interactions to transform customer service. Our highly flexible contact center solutions are perfect for fortune 500 companies, high-growth companies, and companies with seasonal customer support requirements. 

See Why Innovative Companies Partner with Omni

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Transforming Customer Experience with AI-Powered Remote Brand Ambassadors

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Day in the life of a Remote Brand Ambassador

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Solving Today’s Biggest CX Challenges Featuring Frost & Sullivan Principal Analyst Michael Desalles

Michael DeSalles

Principal Analyst
Frost & Sullivan
"Omni Interactions solves many of today's current CX challenges with an innovative business model that combines automation with people-based support"
Omni Delivers Results

25%

Cost Savings Verified by Industry Analyst

What Our Customers Think

Launch Your Customer Service to the Moon and Beyond!