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Featured Client
Omni Interactions partnered with Carbon Health to Provide Onshore and Nearshore Urgent Care Patient Support
“Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”
Mat Makay
Senior Director of Operations at Carbon Health
Carbon Health Results
40
Remote Brand Ambassadors
370K+
Calls Handled Per Year
35%+
Total Cost Savings vs Internal Staff
Choose Omni Interactions as Your Flexible BPO Partner
We solve your top customer service challenges with a global, highly elastic workforce bringing you unprecedented flexibility. Top challenges we solve include:
Access to Talent
Elastic Workforce of Globally Sourced Workers – 110,000+ Network of Pre-Vetted Agents
Attracting Highly Skilled Talent
Matching Unique Client Needs
Omni harnesses a global network of workers to bring you an impressive selection of talent. Each day, we sort through thousands of applicants and choose the ones that best match your needs — many with numerous years of valuable experience in their respective fields.
Our Network of Workers
- 63,000 workers with Healthcare Experience
- 43,000 workers with Financial Services Experience
- 28,000 workers with Retail Experience
Omni Interactions Located IN:
- United States
- Canada
- Philippines
- Guatemala
- Mexico
600+
days of tenure after 45 days of production
Applicants
300
K
College Educated
82
%
Military Attached
22
%
Quality of Service
Peak Week NPS 86.5 (#1 of 9 Providers) – 95.5%+ Quality Scores Across All Industries
Fractional Workforce Solutions
Consistent, Reliable, High-Quality Delivery
Companies in all industries have relied on Omni Interactions superior quality of service to help meet their customer service needs. Our highly flexible contact center solutions are perfect for fortune 500 companies, high-growth companies, and companies with seasonal customer support requirements.
Industries We Assist Include:
- Healthcare
- Financial Services
- Retail
- Technology
- Rapid Growth
- BPO Partners
- Political and Fundraising
- Travel and Hospitality
Featured Client:
97%
Customer Satisfaction
Omni delivers exceptional customer support for Thinx, even during the busiest holiday rush.
Our results? Thinx customers are 97% satisfied, which is even higher than their own in-house team achieves.
“Omni provides us with outsourced customer care at a more affordable price while maintaining excellent customer satisfaction ratings and increased sales.”
Alice Warren
VP of Customer Intelligence
Thinx
Check Out Our Results
Tax Prep Software
For a Tax Prep Software Company, we have ramped 1,500 seasonal agents for tax season for the past 3 years.
SafeRide Health, Inc
For fast growing SafeRide, we ramped 300 agents in one week for them to meet their volume demands.
Large Pharmacy Chain
Our client reduced onboarding time by 30% and accelerated agent proficiency by 40%, achieving faster time-to-value.
Speed of Delivery
On-demand, Unmatched Speed – 60% Faster Ramp vs Internal and Legacy BPOs
60%
Faster than traditional BPOs
Accelerate Your Customer Support
Omni Interactions Provides Unmatched Efficiency
In today’s fast-paced business environment, speed is critical. Omni Interactions is redefining the customer experience landscape by delivering ramp times that are 60% faster than traditional BPOs. Our innovative approach leverages a vast network of on-demand, highly trained customer experience experts, allowing us to quickly scale and adapt to your needs. Whether you’re launching a new campaign, dealing with seasonal spikes, or navigating unforeseen challenges, Omni Interactions ensures your customer support is always ready to perform—faster and more efficiently than ever before.
Check Out Our Results
Omni Interactions Rapidly Deploys 150 Agents in Response to Catastrophic Breach
Omni Easily Meets Clients Needs, Adding Over 300 People In Just 5 Days.
Flexibility & Scalability
Flex Up & Down on a Dime – 30% Real-time Flex
Smart Scheduling
for Precision Staffing
Omni Interactions provides flexible staffing solutions that are built for scale. With the help of Omni Interactions your organization can:
- Provide the perfect staffing all the time
- Scale support effortlessly intraday, intraweek, and seasonally
- Scale support for unexpected surges in call volume
- Flex workforce up and down with no increase in overhead (25-55% cost savings)
Fractional Workforce & Precision Staffing
AI & Automation for Consistent, Reliable Delivery – 30-minute Intervals
Omni’s precision staffing approach goes beyond traditional methods by utilizing 30-minute increments to manage and optimize workforce allocation. This granular level of scheduling allows us to align staffing levels with demand more accurately, ensuring that your business is always prepared, even during fluctuating peak periods.
Our technology identifies and fills coverage gaps in real-time, ensuring each interval is optimally staffed without overburdening your team. This approach allows you to adapt quickly, maintaining efficiency and customer satisfaction during peak times. With Omni, you get a flexible, scalable staffing solution that meets your needs exactly when you need it.
Real-time performance monitoring
Planned staffing views
Up-to-date insights for scheduling optimization
Daily and interval level reporting
Omni Interactions ROI Calculator
Are costs a challenge? Omni's delivery model adds efficiency and reduces overall contact center costs.
Take advantage of Omni Interactions certified ROI Calculator and see how organizations are saving 25-55% on their Customer Service Costs.
Our Numbers Speak for Themselves
Global Talent Pool
30
K+
Real-time Flex
0
%
Faster Ramp
0
%
Peak Week NPS
0
%
Average Quality Score
0
%+
See Why Innovative Companies Partner with Omni
Video
Day in the life of a Remote Brand Ambassador
Video
Solving Today’s Biggest CX Challenges Featuring Frost & Sullivan Principal Analyst Michael Desalles
What Our Customers Think
"Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”
Mat MakaySenior Dir. of Central Support at Carbon Health 
"Omni provides us with outsourced customer care at a more affordable price while maintaining excellent customer satisfaction ratings and increased sales."
Alice WarrenVP of Customer Intelligence at Thinx 
"Omni is a true partner. I appreciate their speed to meet our increase in call volumes. They flexed from 40 to 300 workers in just 5 days."
Transportation Client 
"We wouldn't have been able to get caught up on our backlog by the deadline without Omni's help."
Government Services Client 
"There is absolutely no doubt we would not have been as successful without your team for the VAX project. We are very grateful for all your flexibility and teamwork throughout the last few months and certainly hope to be able to partner together again in the future."
BPO Partner 
"We truly appreciate the flexibility and hours put into this launch. We could not have done it without Omni."
Pharmacy Client 