Omni

Flexible Customer Support Solutions

Award-Winning BPO for Fractional Workforce Solutions

Featured Client

Omni Interactions partnered with Carbon Health to Provide Onshore and Nearshore Urgent Care Patient Support

“Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”

Mat Makay

Senior Director of Operations at Carbon Health

Carbon Health Results

40

Remote Brand Ambassadors

370K+

Calls Handled Per Year

35%+

Total Cost Savings vs Internal Staff

Choose Omni Interactions as Your Flexible BPO Partner

We solve your top customer service challenges with a global, highly elastic workforce bringing you unprecedented flexibility. Top challenges we solve include:

Attracting Highly Skilled Talent

Matching Unique Client Needs

Omni harnesses a global network of workers to bring you an impressive selection of talent. Each day, we sort through thousands of applicants and choose the ones that best match your needs — many with numerous years of valuable experience in their respective fields.

Our Network of Workers

Omni Interactions Located IN:

600+

days of tenure after 45 days of production

Applicants
300 K
College Educated
82 %
Military Attached
22 %

Fractional Workforce Solutions

Consistent, Reliable, High-Quality Delivery

Companies in all industries have relied on Omni Interactions superior quality of service to help meet their customer service needs. Our highly flexible contact center solutions are perfect for fortune 500 companies, high-growth companies, and companies with seasonal customer support requirements. 

Industries We Assist Include:

Featured Client:

97%

Customer Satisfaction

Omni delivers exceptional customer support for Thinx, even during the busiest holiday rush.

Our results? Thinx customers are 97% satisfied, which is even higher than their own in-house team achieves.

“Omni provides us with outsourced customer care at a more affordable price while maintaining excellent customer satisfaction ratings and increased sales.”

Alice Warren

VP of Customer Intelligence
Thinx

Check Out Our Results

Tax Prep Software

For a Tax Prep Software Company, we have ramped 1,500 seasonal agents for tax season for the past 3 years.

SafeRide Health, Inc

For fast growing SafeRide, we ramped 300 agents in one week for them to meet their volume demands.

Large Pharmacy Chain

Our client reduced onboarding time by 30% and accelerated agent proficiency by 40%, achieving faster time-to-value.

60%

Faster than traditional BPOs

Accelerate Your Customer Support

Omni Interactions Provides Unmatched Efficiency

In today’s fast-paced business environment, speed is critical. Omni Interactions is redefining the customer experience landscape by delivering ramp times that are 60% faster than traditional BPOs. Our innovative approach leverages a vast network of on-demand, highly trained customer experience experts, allowing us to quickly scale and adapt to your needs. Whether you’re launching a new campaign, dealing with seasonal spikes, or navigating unforeseen challenges, Omni Interactions ensures your customer support is always ready to perform—faster and more efficiently than ever before.

Check Out Our Results

Omni Interactions Rapidly Deploys 150 Agents in Response to Catastrophic Breach

Omni Easily Meets Clients Needs, Adding Over 300 People In Just 5 Days.

Smart Scheduling

for Precision Staffing

Omni Interactions provides flexible staffing solutions that are built for scale. With the help of Omni Interactions your organization can: 

Omni’s precision staffing approach goes beyond traditional methods by utilizing 30-minute increments to manage and optimize workforce allocation. This granular level of scheduling allows us to align staffing levels with demand more accurately, ensuring that your business is always prepared, even during fluctuating peak periods.

 

Our technology identifies and fills coverage gaps in real-time, ensuring each interval is optimally staffed without overburdening your team. This approach allows you to adapt quickly, maintaining efficiency and customer satisfaction during peak times. With Omni, you get a flexible, scalable staffing solution that meets your needs exactly when you need it.

Real-time performance monitoring

Planned staffing views

Up-to-date insights for scheduling optimization

Daily and interval level reporting

Omni Interactions ROI Calculator

Are costs a challenge? Omni's delivery model adds efficiency and reduces overall contact center costs.

Take advantage of Omni Interactions certified ROI Calculator and see how organizations are saving 25-55% on their Customer Service Costs.

Our Numbers Speak for Themselves

Global Talent Pool
30 K+
Real-time Flex
0 %
Faster Ramp
0 %
Peak Week NPS
0 %
Average Quality Score
0 %+

See Why Innovative Companies Partner with Omni

Video

Transforming Customer Experience with AI-Powered Remote Brand Ambassadors

Video

Day in the life of a Remote Brand Ambassador

Video

Solving Today’s Biggest CX Challenges Featuring Frost & Sullivan Principal Analyst Michael Desalles

What Our Customers Think

Launch Your Customer Service to the Moon and Beyond!