OMNI INTERACTIONS IS ON A JOURNEY TO SHATTER THE OLD-WORLD CALL CENTER MOLD

We are experts in sales and customer care solutions for emerging and rapidly growing companies — so you don’t have to be

Our Solutions

At-Home Specialists

Leveraging all of the advantages of a work-at-home model to benefit our partners and employees. Best-in-class results, operational efficiency, high retention and cost savings from boundary-free hiring, virtual training, staffing flexibility and top performance metrics.

Customer Service

From front-line customer support to deep technical
service, OMNI has the experience, processes and people to
engage your customers the right way.

Outbound Sales

We combine our sales skills-based hiring approach and
multichannel outreach methodologies to drive increased conversions
and average order values with high customer satisfaction.

Inbound Sales

We drive greater revenue and profitability for our partners.
OMNI uses our sales hiring and management expertise
to increase up-sell, cross-sell and consultative selling results.

Call Center Transformation

Transforming your contact center to an OMNI-led solution
goes beyond just adding new technology. Our transformation services
are for call centers domestic and global, virtual and bricks and mortar.
OMNI's expertise ranges from organizational design and talent acquisition,
development and training to forecasting and scheduling.

Working With OMNI

Grow profitability while improving the customer experience

30%

or greater reduction in total solution costs

23%

annualized attrition rate

29%

reduction in staffing requirements

48%

reduction in new hire training time

42%

reduction in customer escalations

More About OMNI

Start your journey with Omni Interactions

Call us at 833-OITEAM1 or click the button below to get started!

Let’s Work Together!