Innovative Healthcare Technology and Services Company Partners with Omni Interactions for Dedicated Customer Support

With a healthcare community of over 76,000 remote workers, Omni Interactions delivers exceptional customer service to some of the largest and most innovative healthcare companies in the world Denver, CO – Jan. 17, 2023 – Omni Interactions (“Omni”), the fastest-growing Business Process Outsourcer (BPO) in the United States, today announced its partnership with a health […]

Uncovering the Top Customer Experience Trends of 2023

As we head into 2023, businesses must remain mindful of the current economic climate and its effect on customers. Consumer preferences have changed over the years to be more remote and digital, making it harder for businesses to connect with clients in person. Because of this, the main way customers will interact with your brand […]

Omni Interactions Powers the Gig Economy with Q1 growth of 348%

4,000+ Active Gig Workers Call the Omni Platform Home for Learning, Working and Living Denver, CO – April 13, 2021 — Omni Interactions (“Omni”), the premier virtual technology engagement platform for the Gig Economy, today announced its business results for the first quarter of 2021. The company ended the quarter with 348% revenue growth year-over-year […]

High volume of Covid-19 vaccine calls and support requests?

Get help now from our HIPAA-compliant support experts. How Omni Can Help Give us a call and we can walk through the details on how we can quickly and effectively supplement your current operations. Scheduling, inbound inquiries, outbound confirmations Support across all channels, including: phones, chats, texts, email, web, and social media We can partner […]

Are you a gig worker? You deserve the best!

More gig workers are entering the job market this year than ever before. Yet not all gig workers are treated as well as they should – wages that don’t add up to the claims, or continuing fees for education and platforms. Plus, suboptimal tools and support are all too common. Omni has been so motivated […]

A letter from our CEO

Omni is committed to diversity and inclusion. When Omni was founded, it was with the mission of doing things differently within the customer support space. While most of our leadership team pioneered work from home, when we came together this time the nation’s economy had shifted – people had embraced the gig economy and wanted to […]

Industry Veteran to Accelerate Growth in Gig Economy

25-year leader to bring go-to-market expertise to transform customer support for major US brands. CASTLE PINES, CO – December 8, 2020 — Today, employee-owned Omni Interactions Inc. officially welcomed Gregory G. Hopkins as its EVP and Managing Partner. Omni is the leading technology platform for the Gig Economy, linking its Gig Brand Ambassadors (GBAs) to fortune 1,000 […]

Is your W@H workforce falling short in these 5 areas?

Many companies have elected to utilize home-based teams for sales and customer support. But just having agents connected from home doesn’t mean they are maximizing productivity. Companies that are applying traditional, brick-and-mortar thinking to their work@home customer support will quickly discover this isn’t a sustainable approach. Watch the recorded webinar! Omni’s Chief Revenue Officer, David Parkhurst […]

Welcome to our GBA resources!

While remote work has been thriving for more than two decades, 2020 has accelerated the work-at-home model like never before. In addition, the “gig economy” is flourishing as people take control of their careers and the way they earn a living. Whether you are new to remote work, or you’re an experience independent contractor, Omni […]

Is a remote workforce right for your business?

Not surprisingly, this year has seen a 20-fold increase in the discussion of remote work as the pandemic has sent large swaths of the workforce home to work virtually. A recent Gartner Hype Cycle joined the conversation by declaring work-from-home to have reached the “Plateau of Productivity,” or mainstream status. Yet simply sending someone home […]