Transforming Customer Experience with AI-Powered Remote Brand Ambassadors
We are a Business Process Outsourcer that connects specifically selected remote brand ambassadors with the nation's leading brands to deliver tailored, cost-effective, and flexible customer experience solutions
Remote Brand Ambassador Network
Total Client Cost Savings
Reduction in Average Handle Time
Less Certification Time
Reduction in Full-Time Employees
Access to ongoing talent pool, streamlined launch process, fast knowledge transfer, flexible technology and security, easy pricing and terms.
Proprietary sourcing that attracts highly skilled remote brand ambassadors from around the globe.
AI and automation to deflect low-value interactions, empower and assist remote brand ambassadors, personalize CX, and save our clients’ money.
See Why Innovative Companies Partner with Omni
Omni Interactions Partners with Carbon Health to Provide Nearshore Urgent Care Patient Support
Day in the life of a Remote Brand Ambassador
Solving Today’s Biggest CX Challenges Featuring Frost & Sullivan Principal Analyst Michael Desalles
Omnichannel Customer Support Built to Scale
When you need to ramp up your sales or customer support teams quickly, Omni Interactions offers the best omnichannel managed services.
Revolutionize Your Customer Service Today
Omni Delivers Results
Cost Savings Verified by Industry Analyst
Frost & Sullivan
Industries Revolutionizing Their Customer Experience
Companies in all industries partner with Omni Interactions to transform customer service. Our on-demand service is perfect for Fortune 500 companies, high-growth, and companies with seasonal customer support needs.
Travel and Hospitality
What Our Customers Think
"Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”Mat MakaySenior Dir. of Central Support at Carbon Health
"Omni provides us with outsourced customer care at a more affordable price while maintaining excellent customer satisfaction ratings and increased sales."Alice WarrenVP of Customer Intelligence at Thinx
"Omni is a true partner. I appreciate their speed to meet our increase in call volumes. They flexed from 40 to 300 workers in just 5 days."Transportation Client
"We wouldn't have been able to get caught up on our backlog by the deadline without Omni's help."Government Services Client
"There is absolutely no doubt we would not have been as successful without your team for the VAX project. We are very grateful for all your flexibility and teamwork throughout the last few months and certainly hope to be able to partner together again in the future."BPO Partner
"We truly appreciate the flexibility and hours put into this launch. We could not have done it without Omni."Pharmacy Client