Omni Interactions Ranks No. 2 on Inc. Magazine’s List of the Rocky Mountain Region’s Fastest-Growing Private Companies
With a three-year revenue growth of 3,100%, Omni Interactions is named as one of the fastest-growing companies Denver, CO, March 2, 2023 – Inc. Magazine revealed that Omni Interactions is No. 2 on its third annual Inc. 5000 Regionals: Rocky Mountain list, the most prestigious ranking of the fastest-growing Rocky Mountain private companies, based in […]
The True Cost of Agent Attrition
Agent attrition is a major issue in the contact center and customer service outsourcing industry. With agents leaving for better opportunities or due to burnout, it can be difficult to maintain high levels of productivity and quality of service. But what are the tangible costs associated with agent attrition? In this blog post, we will […]
How to Ensure a Secure Work Environment for Remote Agents
Creating a secure virtual work environment for customer experience (CX) agents is critical to protecting sensitive customer data, maintaining privacy, and preventing unauthorized access. Here are some steps that an IT team can take to create a secure virtual work environment for CX agents with a strong focus on endpoint security and protection against malware: […]
How Omni Interactions Leverages Military-Affiliated Workers to Drive Improved CX
At Omni Interactions, we have a deep appreciation for the sacrifices and commitment of all military-affiliated individuals. That’s why we strive to make our business a top employer for veterans, active-duty service members, reservists, and their families. We also love partnering with military-affiliated companies to provide them with customizable customer engagement solutions that help drive […]
Are you a gig worker? You deserve the best!
More gig workers are entering the job market this year than ever before. Yet not all gig workers are treated as well as they should – wages that don’t add up to the claims, or continuing fees for education and platforms. Plus, suboptimal tools and support are all too common. Omni has been so motivated […]