A Fresh Approach to Agent Sourcing & Forecasting
Any way you slice it, call center forecasting is a tough discipline. It’s part art and part science. As a former call center manager many years ago, I kept a laser focus on these four variables to ensure that my team was efficient and driving revenues for the company: Forecasting Scheduling Real-time Adherence Exception Planning […]
Omni Interactions Awarded 2023 Pandemic Tech Innovations Award
Omni Interactions’ Outsourced Customer Experience Services and Its Intelligent Digital Ecosystem “The Omniverse” Recognize for Exceptional Innovation Denver, CO, May 10, 2023– Omni Interactions announced today that TMC, a global, integrated media company, and its TMC Labs product review division, named Omni Interactions as a 2023 Pandemic Tech Innovation Award winner. Omni Interactions has developed […]
Omni Interactions Appoints Courtney Meyers and Karen Pavicic as Co-CEOs
Christopher M. Carrington remains on the Board and will focus on potential inorganic growth Denver, CO, May 9, 2023– Omni Interactions announces today that Christopher M. Carrington will be transitioning the CEO role to Karen Pavicic and Courtney Meyers who will lead the company through its next stage of growth as Co-CEOs. Karen Pavicic and […]
Omni Interactions Partners with a Leading Healthcare Company to Provide Nearshore Urgent Care Patient Support at a 35-55% Lower Cost
https://www.youtube.com/watch?v=v5lnl2Okpog With precision staffing, and nearshore remote brand ambassadors, Omni lowered customer support costs while improving customer satisfaction Denver, CO, May 3, 2023– Omni Interactions, Outsource Provider of the Year winner, continues to revolutionize the contact center and customer experience industry saving clients 25%+ on CX operational costs while providing the most flexible and technologically […]
Omni Interactions Partners with One of the Most Innovative Companies in the SaaS Platform Space
Lauded by Forbes, Fast Company, Inc. 5000, and Gartner and trusted by ServiceNow, BP, British Telecom, and hundreds of innovative firms, this high-tech procurement company chooses Omni Interactions as its customer experience partner Denver, CO, April 24, 2023– Omni Interactions, Outsource Provider of the Year winner, has been chosen by an automation-powered consumer goods procurement […]
What Are the Best Practices for Gig Customer Experience?
Gig CX, or Gig Customer Experience, is rapidly becoming an important part of the modern customer experience landscape. Companies are increasingly turning to Gig Workers to provide their customers with high-quality service and support in a cost-effective manner. As this trend continues, businesses need to understand the best practices associated with gig CX to maximize […]
Omni Interactions Wins 2023 Excellence in Customer Service Award for Outsource Provider of the Year
Omni Interactions’ unique remote business model and outstanding performance wins the company Outsource Provider of the Year Denver, CO—April 13, 2023 —Omni Interactions today announced it has been named a winner in the 2023 Excellence in Customer Service Award presented by Business Intelligence Group. Omni Interactions won Outsource Provider of the Year because of their […]
What Are the Benefits of Gig Customer Experience?
The Gig Economy is rapidly changing the way businesses deliver customer experience. The emergence of Gig Workers, especially during the pandemic, has provided companies with a unique opportunity to increase their customer service capabilities. Omni Interactions CEO Chris Carrington sat down with Principal Analysts, Michael DeSalles from Frost & Sullivan to talk about the benefits […]
Omni Interactions CEO Christopher Carrington to Join CX Author and Entrepreneur Ian Barkin on Main Stage at Frost & Sullivan’s Customer Contact East MindXchange
Customer experience leaders will take the main stage to discuss the future of people-based customer support Denver, CO, March 28, 2023 – Omni Interactions, the fastest-growing provider of outsourced customer experience, has been selected to exhibit and speak at Frost & Sullivan Customer Contact East MindXchange, set to be held from April 23-26, 2023. Omni […]
Debunking the Myths Around Gig Customer Experience
Gig Work has become increasingly commonplace, with more and more people relying on Gigs to supplement their income or as a full-time job. But despite its popularity, there are still some common misconceptions about Gig Customer Experience. Omni Interactions CEO Chris Carrington, recently sat down with Principal Analyst at Frost & Sullivan, Michael DeSalles to […]