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AI cut your call volume. Omni makes your staffing match it.
Holiday Rush isn't waiting? Why Are You?
While automation handles routine interactions, Omni fractionalizes your human workforce, giving you the precision, flexibility, and savings traditional BPOs can’t.
The Omni Difference
Fractional Workforce + AI-Powered Platform
Omni’s model combines real-time workforce data, smart scheduling bots, and deep retail expertise.
We don’t just fill seats, we help you design a support strategy that scales smarter, faster, and cleaner.
Bilingual talent
Multichannel support
Real-time ramp up/down with AI scheduling
Onshore, nearshore, offshore
30-minute interval
Omni
Flexible
Scale up or down with every season
Precise
Staff in 30-minute intervals that match real demand.
Consistent
Deliver the same experience, no matter the hour.
Why Retail Leaders Choose Omni
Efficient
Reduce unproductive time, not your service level.
Reliable
Always ready when your customers are
Trusted
The BPO partner for AI-led CX transformation.
Omni: Built for the Rush
Spikes at 8 AM, lulls at 2 PM. We align staffing every 30 minutes to the real curve, not last month’s forecast. Morning rush, midday quiet, evening browse, coverage matches the pattern across voice, chat, email, and social.
Need 500 agents by Black Friday? We’ve ramped holiday teams 3x faster than legacy BPOs. We scale for launch week, markdowns, and tentpole events, then settle back to steady coverage once traffic normalizes.
Holiday carts flying? Omni staffed 470 agents for Harry & David and delivered +13% conversion and +$8.84 AOV. We bring certified retail talent that protects brand tone and lifts revenue during your most important weeks.
Brand voice matters. Thinx scored 4.9/5 CSAT with 100% retention of brand advocates. We source and certify for fit, so every interaction sounds like you, not a script.
Promos, drops, returns. Coverage flexes around the moment, so customers don’t feel the rush. From announcement to sell-through to post-purchase service, we keep lines moving and sentiment high.
Scale without chaos. Ramp fast for peak, then right-size as traffic settles. Quality stays high. Your team stays focused, customers stay loyal, and costs stay under control.
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