What Are the Best Practices for Gig Customer Experience?
Gig CX, or Gig Customer Experience, is rapidly becoming an important part of the modern customer experience landscape. Companies are increasingly turning to Gig Workers to provide their customers with high-quality service and support in a cost-effective manner. As this trend continues, businesses need to understand the best practices associated with gig CX to maximize […]
Omni Interactions Wins 2023 Excellence in Customer Service Award for Outsource Provider of the Year
Omni Interactions’ unique remote business model and outstanding performance wins the company Outsource Provider of the Year Denver, CO—April 13, 2023 —Omni Interactions today announced it has been named a winner in the 2023 Excellence in Customer Service Award presented by Business Intelligence Group. Omni Interactions won Outsource Provider of the Year because of their […]
What Are the Benefits of Gig Customer Experience?
The Gig Economy is rapidly changing the way businesses deliver customer experience. The emergence of Gig Workers, especially during the pandemic, has provided companies with a unique opportunity to increase their customer service capabilities. Omni Interactions CEO Chris Carrington sat down with Principal Analysts, Michael DeSalles from Frost & Sullivan to talk about the benefits […]
Omni Interactions CEO Christopher Carrington to Join CX Author and Entrepreneur Ian Barkin on Main Stage at Frost & Sullivan’s Customer Contact East MindXchange
Customer experience leaders will take the main stage to discuss the future of people-based customer support Denver, CO, March 28, 2023 – Omni Interactions, the fastest-growing provider of outsourced customer experience, has been selected to exhibit and speak at Frost & Sullivan Customer Contact East MindXchange, set to be held from April 23-26, 2023. Omni […]
Debunking the Myths Around Gig Customer Experience
Gig Work has become increasingly commonplace, with more and more people relying on Gigs to supplement their income or as a full-time job. But despite its popularity, there are still some common misconceptions about Gig Customer Experience. Omni Interactions CEO Chris Carrington, recently sat down with Principal Analyst at Frost & Sullivan, Michael DeSalles to […]
Omni Interactions Appoints Daniel Akre as Vice President of Revenue Growth
Brings his nearly 20 years of experience growing and advising BPOs on remote customer experience to Omni Interactions Denver, CO, March 22, 2023– Omni Interactions, the fastest-growing provider of outsourced customer experience, welcomes remote customer care & GigCX industry expert, Daniel Akre, to the company. Akre joins Omni with an exceptional pedigree in the contact […]
Frost & Sullivan and Omni Interactions Publish Findings on the Growth of Gig Customer Experience
Gig CX provides unique advantages to companies including access to nationwide talent pools, improved customer satisfaction, and cost savings Denver, CO, March 16, 2023 – Frost & Sullivan and Omni Interactions’ research shows that the acceptance of Gig Workers in the CX industry continues to rise post-pandemic. In 2023 the Gig Economy will be about […]
Frost & Sullivan on Leveraging the Gig Economy for High-Value Customer Experience
Omni Interactions CEO Chris Carrington recently sat down with Michael DeSalles, Principal Analyst at Frost & Sullivan to chat about the growing Gig Economy and its impact on customer experience. In this blog, we will recap key topics from the conversation including the current state of remote work and the Gig Economy, statistics about its […]
Omni Interactions Ranks No. 2 on Inc. Magazine’s List of the Rocky Mountain Region’s Fastest-Growing Private Companies
With a three-year revenue growth of 3,100%, Omni Interactions is named as one of the fastest-growing companies Denver, CO, March 2, 2023 – Inc. Magazine revealed that Omni Interactions is No. 2 on its third annual Inc. 5000 Regionals: Rocky Mountain list, the most prestigious ranking of the fastest-growing Rocky Mountain private companies, based in […]
The True Cost of Agent Attrition
Agent attrition is a major issue in the contact center and customer service outsourcing industry. With agents leaving for better opportunities or due to burnout, it can be difficult to maintain high levels of productivity and quality of service. But what are the tangible costs associated with agent attrition? In this blog post, we will […]