Breaking the Boom & Bust Cycle in Travel CX
In travel and hospitality, there’s no such thing as “steady.” One month, your call center is quiet. The next, it’s a storm of bookings, cancellations, and urgent rebookings. We call it the boom & bust cycle, and if your CX operation can’t bend with demand, it breaks. Why Travel CX Is So Unpredictable Travel volume is […]
Beyond the Boom & Bust: How Flexible CX Models Are Revolutionizing Travel & Hospitality Staffing
Beyond the Boom & Bust: How Flexible CX Models Are Revolutionizing Travel & Hospitality Staffing Why Travel & Hospitality Brands Are Turning to Flexible CX Models In travel and hospitality, it’s a constant cycle: booming seasons, then quiet lulls. This “boom and bust” creates massive headaches, especially for customer experience (CX) staffing. You’re trying to […]