Typical Areas of Savings with Omni
Overtime
Quality Assurance Team
Coaches / Team Leaders
IT Support Personnel
Recruiting Personnel and Costs (Adverstising)
Classroom Personnel and Costs
Physical Location Costs
Annual Attrition Training
Equipment Costs
Equipment Logistics and Shipping
Background Checks
Employee Supplies and Other Expenses
What Our Customers Think
"Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”
Mat MakaySenior Dir. of Central Support at Carbon Health 
"Omni provides us with outsourced customer care at a more affordable price while maintaining excellent customer satisfaction ratings and increased sales."
Alice WarrenVP of Customer Intelligence at Thinx 
"Omni is a true partner. I appreciate their speed to meet our increase in call volumes. They flexed from 40 to 300 workers in just 5 days."
Transportation Client 
"We wouldn't have been able to get caught up on our backlog by the deadline without Omni's help."
Government Services Client 
"There is absolutely no doubt we would not have been as successful without your team for the VAX project. We are very grateful for all your flexibility and teamwork throughout the last few months and certainly hope to be able to partner together again in the future."
BPO Partner 
"We truly appreciate the flexibility and hours put into this launch. We could not have done it without Omni."
Pharmacy Client 
Client Feedback:
Carbon Health
“Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”
Mat Makay
Sr. Director Operations at Carbon Health