Denver, CO. – August 25, 2021 — Omni Interactions (“Omni”), the premier virtual technology platform for the Gig Economy, today announced that it has welcomed Kabir Bazliel as its Chief Digital Officer and Managing Partner. A longtime technology executive in the Digital Transformation space, Kabir will focus on disrupting the marketplace for customer support solutions in the Gig Economy. By integrating Digital Agent, Artificial Intelligence and Cognitive Technologies with Omni’s Gig Economy, virtual customer support managed services, Kabir and his team look to drive further excellence and efficiency into Omni’s solutions.
“Omni’s strategic focus is to support our clients and their customers by engaging, developing and retaining exceptional Gig talent and then deploying them via our platform and customer experience managed services,” said Rob Duncan, Founder and President of Omni Interactions. “Kabir will play a critical role in increasing the intelligence and automation of supporting our Gig Brand Ambassadors to increase performance and reduce costs.” A digital technology visionary, Kabir brings to Omni more than two decades of experience in the design and delivery of cost-effective, high-performing technology solutions. Kabir, in support of rapid domestic and international growth, has held IT oversight responsibilities for the global delivery of client engagements with a total contract value of more than $750 million.
Prior to Omni, Kabir was with Capgemini America in the Business Services Division and served in various technology leadership roles at regional and global levels. Most recently at Capgemini, Kabir was the Head of Technology Enablement for the Americas and part of the Intelligent Automation Advisory team for key Fortune 500 clients. In this role he envisioned and established an ‘Automation & Robotics’ practice. Kabir also architected and delivered an ‘Intelligent Automation @ Scale’ Disputes Management solution for a Fortune 100 Logistics company.
Prior to Capgemini, Kabir led IT Solutions and Systems for Genpact (NYSE: G) Latin America, with Direct leadership of a 46-member cross functional IT team supporting Enterprise Content Management solutions and the systems development, deployment and support for more than 3,000 employees in Latin America and over 7,500 customer users globally. Additionally, Kabir has held roles at GE Capital International Services, the most recent being AVP / IT Head for the GE Insurance Center of Excellence.
Kabir graduated from St. Stephen’s College, University of Delhi with a Bachelor and Master of Arts. He also has a Post Graduate Certificate in Business Management – Service Industry from Indian Institute of Management, Kozhikode.
“We are ecstatic to have Kabir join the Omni team,” said Courtney Meyers, COO and Managing Partner at Omni Interactions. “Having worked with him on large, transformative digital projects, clients are always impressed with his innovative solutions to solve enterprise challenges. We look forward to Kabir applying this level of expertise to Omni’s vision.”
ABOUT OMNI INTERACTIONS
Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company and a leading technology platform for the Gig Economy. Omni’s unique business model leverages the Gig Economy, working and learning from home, and a 100% cloud-based technology platform to revolutionize the handling of omnichannel customer contacts to achieve higher quality outcomes at lower costs.
Omni is reimagining the virtual work from home business model in light of the burgeoning Gig Economy and shifting workforce engagement practices. By connecting communities of gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions. Omni reunites the former leadership team of Alpine Access, the leader in cloud-based virtual customer experience solutions. For more information visit OmniInteractions.com
