In today’s digital world, a company’s reputation is its most valuable asset. When a security breach occurs, the moments that follow are a critical test of character and capability. A company’s response during this time defines its relationship with its customers. That’s why we are proud to announce that another organization has placed its trust in Omni to manage their response for an urgent data breach.
This new partnership underscores a growing recognition in the industry: preparing for a crisis isn’t just about having a plan; it’s about having a partner with a proven track record of executing that plan flawlessly under pressure.
A History of Performance When It Matters Most
At Omni, we have built a reputation as the go-to partner for critical, high-volume campaigns that demand rapid response and exceptional scalability. Our experience isn’t theoretical; it’s forged in real-world events where support and compassion are paramount.
- Proven Breach Support: In a previous large-scale breach response, we demonstrated our capacity by graduating over 800 agents in the first week. We scaled to a peak headcount of 1,181 agents, consistently delivering 26,000 support hours per week for 90 days, all while maintaining a service level above 95%.
- Versatile Crisis Management: Our capabilities extend across all types of crises. Following Hurricane Milton, we deployed approximately 200 agents within 72 hours for a state insurer, handling thousands of peak-hour calls and maintaining a remarkable 99% service level throughout the project.
Delivering for Our New Partner
It is this proven ability to deliver speed, scale, and quality that led our new partner to choose Omni. We have committed to providing a roster of up to 300 agents within 24 hours of activation.
Conclusion
In a crisis, there is no room for error. Companies need a partner who can protect their brand and provide compassionate, effective support to their customers. We are honored to be that partner and look forward to providing the stability and professionalism our new client and their customers deserve.
About Omni Interactions
Omni Interactions is a leader in customer experience (CX) solutions. Our innovative platform connects leading brands with a nationwide network of remote, professional brand ambassadors. Our model provides unmatched flexibility, scalability, and cost savings compared to traditional outsourcing, all while delivering superior customer satisfaction. Welcome to the future of work!
