A Gig Brand Ambassador (GBA) is an independent contractor within the Omni community, providing contact center services through the Omni Marketplace. GBAs support leading brands by offering customer service, tech support, sales, and back-office assistance via various channels like phone, email, chat, text, and social media.
As a GBA, you can offer support in customer service, tech support, sales, and back-office tasks through channels such as phone, email, chat, text, and social media.
Yes, GBAs are independent contractors, giving you the flexibility to be your own boss. You will complete a Federal Form W-9 upon onboarding and receive a Federal Form 1099 at tax time.
No, Omni doesn’t charge any fees to access the platform or complete certification. However, there’s a $40 non-refundable fee for the background check, conducted by a third-party vendor. Ensure you use the same email address for registration and background check to avoid issues.
You can earn $14+ per hour, with top-paying projects offering $20/hour. Earnings depend on the number of hours worked per week and quality metrics.
To apply, click the “Apply Now” link and complete the application process.
Yes, all GBAs must be at least 18 years old.
Yes, all GBAs must be legal residents of the United States.
We are currently sourcing independent contractors from specific states. Go here for the updated list of states.
Yes, you may transfer your business to a new location within a supported state, ensuring it meets Omni’s home office requirements.
You need a quiet workspace, a computer meeting specific requirements, a hard-wired internet connection, a corded USB headset, and the commitment to provide excellent contact center services.
You need a minimum download speed of 10 Mbps, upload speed of 5 Mbps, and an ethernet connection to the router (no WiFi).
A noise-free, secure home office space, preferably with a closed door and free from distractions.
A PC running Windows 11 (Windows 10 accepted by some clients), with specific hardware specifications. Chromebooks, tablets, and mobile devices are not supported.
Yes, Apple computers are allowed, but not on all projects.
Google Chrome browser is recommended. Some campaigns may have additional requirements, such as a second monitor or a smartphone for dual-factor authentication.
Note: Requirements may vary depending on campaigns and are subject to change.