When Seconds Matter: Why Healthcare CX Needs Flexibility, Not Friction
When a patient reaches out to your support line, it’s rarely about something small. They’re calling about medication confusion, insurance coverage, a missed appointment, or test results they can’t interpret. It’s personal. It’s urgent. And every second they wait, their trust erodes just a little more. In healthcare, CX isn’t just about convenience — it’s […]
Trusted in Times of Crisis: Omni Welcomes New Data Breach Response Partner
In today’s digital world, a company’s reputation is its most valuable asset. When a security breach occurs, the moments that follow are a critical test of character and capability. A company’s response during this time defines its relationship with its customers. That’s why we are proud to announce that another organization has placed its trust […]
What Retail Learned the Hard Way Last Holiday Season
What Retail Learned the Hard Way Last Holiday Season Every year, it’s the same story: a flood of orders, a spike in customer questions, and a CX team that’s buried in tickets before Black Friday even hits. But in 2024, the pressure reached a new level. Retailers faced unprecedented staffing gaps, late responses, high abandonment […]
Welcoming Our New Partner in the Healthcare Space
For years, businesses have faced a difficult choice: maintain a costly, oversized support team to handle peak demand, or risk being understaffed when it matters most. Traditional outsourcing contracts with their rigid terms and long lead times haven’t solved this problem. That’s why we’re so excited to announce our partnership with a forward-thinking leader who […]
Why CX Tech Is the New Branch Investment for Banks in 2025
Why CX Tech Is the New Branch Investment for Banks in 2025 The “bank of the future” doesn’t always look like a bank at all. It’s not a glass building on Main Street or a branch with four kiosks and one bored teller. More and more, it’s a tap on an app — or an […]
AI Isn’t Taking Over CX — It’s taking notes (and your agents are grateful)
AI Isn’t Taking Over CX — It’s Taking Notes (and your agents are grateful) The headlines are everywhere: “AI is replacing human agents.” But spend five minutes in a real contact center, and the story looks a lot different. In reality, AI isn’t here to take over — it’s here to take notes, handle the […]
Your Guide to Flexible CX Solutions
Your Guide to Flexible CX Solutions In today’s dynamic business environment, customer experience (CX) is far more than a department—it is a foundational element of your brand. Managing CX often presents complex challenges, especially given unpredictable market shifts and evolving customer expectations. You’re likely focused on achieving optimal cost efficiency, the ability to rapidly scale […]
Beyond the Boom & Bust: How Flexible CX Models Are Revolutionizing Travel & Hospitality Staffing
Beyond the Boom & Bust: How Flexible CX Models Are Revolutionizing Travel & Hospitality Staffing Why Travel & Hospitality Brands Are Turning to Flexible CX Models In travel and hospitality, it’s a constant cycle: booming seasons, then quiet lulls. This “boom and bust” creates massive headaches, especially for customer experience (CX) staffing. You’re trying to […]
Omni Interactions Wins Outsource Partner of the Year for Third Consecutive Year in 2025 Excellence in Customer Service Awards
“Winning Outsource Partner of the Year for the third straight year is an incredible honor and a powerful validation of our unique model and the dedication of our entire team…” — Courtney Meyers and Karen Pavicic, Co-CEOs, Omni Interactions Omni Interactions is proud to announce that it has been named a winner in the 2025 […]
Omni Interactions: Empowering People, Creating Opportunities
Omni Interactions: Empowering People, Creating Opportunities A Workplace Where Everyone Belongs At Omni Interactions, diversity and inclusion are more than values on paper—they are woven into the fabric of how we operate every day. We pride ourselves on offering meaningful, flexible work to people from all walks of life—whether that’s a military spouse juggling a […]