Leveraging the Gig Economy to Drive High-Value CX – Infographic
Companies are facing people and talent management challenges such as agent sourcing, agent retention, training, and career development. Learn businesses are leveraging the gig economy to provide on-demand, scalable, omnichannel CX within budget.
One of the Largest Vision Health Insurance Providers Selects Omni Interactions as Its Outsourced Customer Experience Provider
With a healthcare community of over 76,000 remote workers, Omni Interactions delivers exceptional customer service to some of the largest and most innovative healthcare companies in the world Denver, CO – Feb. 14, 2023 – Omni Interactions (“Omni”), the fastest-growing customer experience outsourcer in the United States, today announced its partnership with one of the […]
Top Macroeconomic Trends Impacting the Need to Outsource Customer Support
Outsourcing customer support has become increasingly popular over the last few years due to several macroeconomic trends driving the need for businesses to remain agile in an ever-changing environment. According to Frost & Sullivan, about 1 out of 3 financial services and insurance companies feels impacted by the current macroeconomic environment and have accelerated their […]
Why Every Company Needs Gig CX
What is Gig CX? Gig Customer Experience (Gig CX) is revolutionizing the customer experience landscape. Recognized as an innovative and cost-effective approach by McKinsey & Company, Gig CX allows organizations to access a crowd of gig professionals who can represent their brands with expertise when responding to customer queries. The bonus? Customers get an authentic […]
Omni Interactions Announces 2022 Business Results, 3,100% 3-Year Revenue Growth
With a Network of Over 75,000 Remote Brand Ambassadors, Omni Interactions Continues to Deliver Exceptional Customer Experience Denver, CO – Jan. 24, 2023 – Omni Interactions (“Omni”), the fastest-growing Business Process Outsourcer (BPO) in the United States, announced its business results for 2022. The company ended the year with 3,100% three-year revenue growth, signing new […]