Companies are facing people and talent management challenges such as agent sourcing, agent retention, training, and career development. Learn businesses are leveraging the gig economy to provide on-demand, scalable, omnichannel CX within budget.
One of the Largest Vision Health Insurance Providers Selects Omni Interactions as Its Outsourced Customer Experience Provider
With a healthcare community of over 76,000 remote workers, Omni Interactions delivers exceptional customer service to some of the largest and most innovative healthcare companies in the world Denver, CO – Feb. 14, 2023 – Omni Interactions (“Omni”), the fastest-growing customer experience outsourcer in the United States, today announced its partnership with one of the […]
Outsourcing customer support has become increasingly popular over the last few years due to several macroeconomic trends driving the need for businesses to remain agile in an ever-changing environment. According to Frost & Sullivan, about 1 out of 3 financial services and insurance companies feels impacted by the current macroeconomic environment and have accelerated their […]
What is Gig CX? Gig Customer Experience (Gig CX) is revolutionizing the customer experience landscape. Recognized as an innovative and cost-effective approach by McKinsey & Company, Gig CX allows organizations to access a crowd of gig professionals who can represent their brands with expertise when responding to customer queries. The bonus? Customers get an authentic […]
With a Network of Over 75,000 Remote Brand Ambassadors, Omni Interactions Continues to Deliver Exceptional Customer Experience Denver, CO – Jan. 24, 2023 – Omni Interactions (“Omni”), the fastest-growing Business Process Outsourcer (BPO) in the United States, announced its business results for 2022. The company ended the year with 3,100% three-year revenue growth, signing new […]