Outsourced Philippines Call Center Solutions
We are a Business Process Outsourcer that connects specifically selected remote brand ambassadors located in the Philippines with the nation's leading brands to deliver tailored, cost-effective, and flexible customer experience solutions.
Organizations Across the Country Rely on Omni
Remote Brand Ambassador Network
0
K
Total Client Cost Savings
0
%
Reduction in Average Handle Time
0
%
Less Certification Time
0
%
Reduction in Full-Time Employees
0
%
- On-Demand Support
Access to ongoing talent pool, streamlined launch process, fast knowledge transfer, flexible technology and security, easy pricing and terms.
- Filipino CX Talent
Vast pool of English-speaking workers with significantly lower labor costs. The Filipino people place great importance on acquiring knowledge and education, evidenced by a remarkable literacy rate of 95% and above.
- AI and Automation
AI and automation to deflect low-value interactions, empower and assist customer service representatives, personalize CX, and save our clients’ money.
Revolutionize Your Customer Experience Today
Omni Delivers Results
25%
Cost Savings Verified by Industry Analyst
"Omni Interactions solves many of today's current CX challenges with an innovative business model that combines automation with people-based support"
Michael DeSalles
Principal Analyst
Frost & Sullivan
What Our Customers Think
"Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”
Mat MakaySenior Dir. of Central Support at Carbon Health 
"Omni provides us with outsourced customer care at a more affordable price while maintaining excellent customer satisfaction ratings and increased sales."
Alice WarrenVP of Customer Intelligence at Thinx 
"Omni is a true partner. I appreciate their speed to meet our increase in call volumes. They flexed from 40 to 300 workers in just 5 days."
Transportation Client 
"We wouldn't have been able to get caught up on our backlog by the deadline without Omni's help."
Government Services Client 
"There is absolutely no doubt we would not have been as successful without your team for the VAX project. We are very grateful for all your flexibility and teamwork throughout the last few months and certainly hope to be able to partner together again in the future."
BPO Partner 
"We truly appreciate the flexibility and hours put into this launch. We could not have done it without Omni."
Pharmacy Client 