We specialize in customizable outsourcing solutions powered by customer service experts and our proprietary AI platform. Our agile process allows you to ramp quickly and provides for intraday and intraweek flexibility through precision staffing and accurate forecasting. No long-term contracts required.
● Customer Service
● Technical Support
Leverage our network of pre-vetted agents and gain global access to languages including Spanish, Mandarin, Arabic, and more.
Elevate your customer experience and solve for scale with flexible, reliable, high-quality omnichannel customer support solutions.
Utilize our ramp and flex capabilities to adapt to changing market conditions quicker than internal teams or a legacy BPO.
Save money while solving your CX challenges through our tech-enabled process that combines automation with expert support.
Sign up for a free 15-minute consultation to learn how we can help supercharge your customer service.
Overview: Harry & David is a well-known retailer specializing in gourmet food, fruit, and gifts. During the holiday season, they see a large increase in purchases and customer calls, requiring them to ramp up support staff.
Outcome: We scaled up and down 470 workers during peak volume and outperformed the other BPO vendors and their internal team.
Overview: Carbon Health offers same-day primary and urgent care appointments through chat and video calls. They were working with an existing BPO that didn’t provide enough flexibility in staffing to account for intraday and intra-week changes in call volume.
Outcome: We improved customer service quality while drastically reducing costs with nearshore workers.
Overview: A Fortune 500 financial software company was working with one of the largest business process outsourcing (BPO) companies in the world and needed a fast ramp with a large headcount to support tax season, January through April.
Outcome: We ramped up 3,000 workers to handle more than 900,000 contacts during tax season.