Expand Your Team with Our Fractional Workforce Solutions

Maximize efficiency and minimize costs with our fractional customer service outsourcing. Experience the power of 30-minute precision scheduling, allowing you to pay only for the support you truly need. Ramp up or down swiftly with our agile process and ditch those restrictive long-term contracts for ultimate flexibility.

Our solutions:
● Customer Service: Inbound phone, chat, email, social
● Back-office: Revenue cycle management, case processing, ticketing
● Sales: Inbound or lead follow-up
● Technical Support: Tier 1 Support

110K+ Global Talent Pool

Access skilled agents worldwide, ensuring the perfect fit for your brand and customers.

95.5% Average Quality Scores

We consistently achieve 95.5%+ quality scores across diverse industries and channels.

60% Faster Ramp

Utilize our ramp and flex capabilities to adapt to changing market conditions quicker than internal teams or a legacy BPO.

25% Cost Savings

What if you could optimize costs with 30-minute shifts, paying only for the exact support you need?

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CASE STUDY

Harry & David

Overview: Harry & David is a well-known retailer specializing in gourmet food, fruit, and gifts. During the holiday season, they see a large increase in purchases and customer calls, requiring them to ramp up support staff.

Outcome: We scaled up and down 470 workers during peak volume and outperformed the other BPO vendors and their internal team.

CASE STUDY

Carbon Health

Overview: Carbon Health offers same-day primary and urgent care appointments through chat and video calls. They were working with an existing BPO that didn’t provide enough flexibility in staffing to account for intraday and intra-week changes in call volume.

Outcome: We improved customer service quality while drastically reducing costs with nearshore workers.

CASE STUDY

Financial Services Company

Overview: A Fortune 500 financial software company was working with one of the largest business process outsourcing (BPO) companies in the world and needed a fast ramp with a large headcount to support tax season, January through April.

Outcome: We ramped up 3,000 workers to handle more than 900,000 contacts during tax season.

Why Companies Partner with Omni

Omni saves us anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.

Mat MakaySenior Director of Operations, Carbon Health

Omni provides us with outsourced customer care at a more affordable price while maintaining excellent customer satisfaction ratings and increased sales.

Alice WarrenVP of Customer Intelligence, Thinx

Omni Interactions solves many of today's current CX challenges with an innovative business model that combines automation with people-based support.

Michael DeSallesPrincipal Analyst, Frost & Sullivan