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High volume of Covid-19 vaccine calls and support requests?

High volume of Covid-19 vaccine calls and support requests?

Get help now from our HIPAA-compliant support experts.

How Omni Can Help

Give us a call and we can walk through the details on how we can quickly and effectively supplement your current operations.

  • Scheduling, inbound inquiries, outbound confirmations
  • Support across all channels, including: phones, chats, texts, email, web, and social media
  • We can partner with existing teams or manage 100% of volumes

Recent 'Rapid Ramp' Launches for Five Clients

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We're Support and Privacy Experts

Dealing with medical information requires true professionals. This isn’t a job for your typical “call center” agents or temps.

  • HIPAA-compliant, with processes and tools that sync with your systems
  • Experts in every major customer support tool
  • Multilingual: 10+ languages
  • Experienced, U.S.-based remote workforce 

Fast, Flexible, and Scalable

Never be short handed, or overstaffed.

Trusted by Brands You Know

Great organizations that have trusted us with their customers, from Fortune 500 companies to rapid-growth ‘unicorns’ to startups, Omni has the delivery expertise for rapid ramps and complex interactions. 

Contact Us to Learn More

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People matter. Introducing our Gig Workers Bill of Rights.

Here at Omni we put the welfare of gig workers front and center. So much so that we are the first company to craft a Gig Workers Bill of Rights. We believe in the limitless potential of all people and we back our powerful Bill of Rights with action.

Why does this matter to you, our clients?

First, we know that treating people exceptionally well means they are more apt to enjoy the work they do and remain in our Gig Brand Ambassador (GBA) community longer. Second, by providing clear paths to real earnings and educational opportunities, GBAs don’t just perform tasks, they deliver extraordinary experiences.

Omni is creating communities of GBAs who are passionate about the brands they represent and have the skillsets to do so most effectively. See how Omni is going above and beyond to empower gig workers in this burgeoning economy:

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Ready to learn more about our solutions?

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Is a remote workforce right for your business?

Not surprisingly, this year has seen a 20-fold increase in the discussion of remote work as the pandemic has sent large swaths of the workforce home to work virtually. A recent Gartner Hype Cycle joined the conversation by declaring work-from-home to have reached the “Plateau of Productivity,” or mainstream status. Yet simply sending someone home to work, does not mean they can effectively work from home.

Omni’s leadership team has been leading the charge with comprehensive work-from-home solutions for more than 20 years. We understand what it takes to empower people to be truly productive in their customer support roles. However, some companies are deeming remote work a success so long as someone can login and take calls from their home.

Now that most companies have sent at least a portion of their workforce home, everyone seems to be claiming remote work “experience.” Traditional BPOs, in-house teams, domestic, and global support centers all sent people home this spring assuming the situation was temporary. Now, however, reality is setting in. It’s expected 25-40% of roles working remotely will remain that way which means companies will have to learn to navigate additional aspects of workforce management.

If you are considering making the work-at-home model a long-term part of your customer success organization, here are some considerations.

Recruiting

  • How do sourcing, selection, and on-boarding practices evolve for remote workers?
  • How can an expanded applicant pool be accessed through new channels, new geographies, and better targeting? What enhanced skills and capabilities can be realized from this broadened talent pool?
  • What compensation structures, incentives, rewards, and engagement tools should be considered for remote team members?

Training

  • What does it really mean to “virtualize” curriculum?
  • How can training times be reduced up to 25% in a remote environment?

Workforce Management

  • What opportunities exist to break free of full-time shifts and increase flexibility with part-time, split shift, and micro-shift offerings?
  • How can seasonal peaks or intraday spikes be handled more efficiently with a remote team?

Operational Delivery

  • What is the best way to allow current managers to engage in a remote environment?
  • How does support staff selection change to allow them (supervisors, quality assurance, continuous improvement) to thrive in a remote model?

Costs

  • What technology and infrastructure changes might allow for improved management and lower costs?
  • Where can increased staffing efficiency allow for reduced team sizes and total delivery hours?

If you’re ready to explore if a work-at-home model is right for your organization, reach out to Omni and we’ll walk you through the ins and outs.

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We are Omni Interactions

If you are ready to reduce your costs, build capacity, and delight your customers, reach out to us today!