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Omni Platform Overview – Guatemala

1. Working as a Customer Service Freelancer

Working as an independent contractor for Omni Interactions means you have the flexibility to choose your own work hours, work from the comfort of your home, and provide customer service for a variety of clients. You are your own boss, responsible for your performance and meeting client needs, while enjoying the freedom to balance work with your personal life.

2. Locations We Source From

Guatemala

Not all clients partner with contractors in all Omni locations
Check “Home Office Requirements” below

3. Language Proficiency

Minimum B1 Intermediate proficiency for most contracts.

3. Computer Skills Required

Minimum typing speed of 30 words per minute

Proficient in computer navigation

  • Toggling between screens
  • Basic keyboard functions
  • Able to use a mouse

5. Home Office Requirements

  • Fully Updated PC running Windows
  • 11 (Windows 10 and Apple Computers may be accepted by some clients)
  • 1.60 GHz Processor + 4 GB RAM
  • A hard-wired, high-speed internet connection
  • 10 Mbps download + 5 Mbps upload
  • Corded USB headset

Click here to see full Home Office requirements

6. Paperwork Required*

  • MSA: Master Services Agreement
  • SOW: Statement of Work

*Forms will be sent to you electronically once client registration is complete and successful.

7. Verify Your Identity

  • Omni will validate your identity
  • Must have a valid, non-expired, DPI
  • Validate your identity matches all your personal information

8. Background Check

  • Multiple background checks may be required.
  • Select clients may require a drug test.
  • Use ONLY Omni’s partnered vendor and provided links for background checks and drug tests.

9. Service Commitment

Hours Scheduled:

  • Must schedule your hours 2 weeks in advance

Hours Worked:

  • Omni Business Model expectation is 18 hours per week scheduled and worked.
  • During times of increased or decreased client demand, the business expectation will vary.
  • Omni will notify you when the client demand changes as soon as possible so you can meet the business needs.

10. Commitment Adherence

Calculation of the % of hours you scheduled vs hours you worked.

Omni business model expectation is 95% commitment adherence.

Example of how Commitment Adherence is calculated:

Scheduled Worked Adherence
10:00 - 10:30 am 10:05 - 10:30 am 83.30%
10:30 - 11:00 am 10:30 - 11:00 am 100%
11:00 - 11:30 am 11:00 - 11:27 am 90%
12:30 - 1:00 pm 12:29 - 1:00 pm 100%
1:00 - 1:30 pm 1:00 - 1:30 pm 100%
1:30 - 2:00 pm 1:30 - 2:00 pm 100%
2:00 - 2:30 pm Offline 0%
Not Scheduled 3:30-4:15pm -
Total Scheduled: 3.5 Total Worked: 3.63
Within adherence compliance: 2.87 		82% Total

11. How Earnings are Paid

Payment Platform: Deel

Payments processed weekly, 1 week in arrears
(Review the Omni Earnings Calendar here)

Options for payment

Bank Transfer (fee varies by institution)
Payoneer