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Omni Platform Overview – Guatemala

1. Locations We Source From

Guatemala

Not all clients partner with contractors in all Omni locations
Check “Home Office Requirements” below

2. Language Proficiency

Minimum B1 Intermediate proficiency for most contracts.

3. Computer Skills Required

Minimum typing speed of 30 words per minute

Proficient in computer navigation

  • Toggling between screens
  • Basic keyboard functions
  • Able to use a mouse

4. Home Office Requirements

  • Fully Updated PC running Windows
  • 11 (Windows 10 and Apple Computers may be accepted by some clients)
  • 1.60 GHz Processor + 4 GB RAM
  • A hard-wired, high-speed internet connection
  • 10 Mbps download + 5 Mbps upload
  • Corded USB headset

Click here to see full Home Office requirements

5. Paperwork Required*

  • MSA: Master Services Agreement
  • SOW: Statement of Work

*Forms will be sent to you electronically once client registration is complete and successful.

6. Verify Your Identity

  • Omni will validate your identity
  • Must have a valid, non-expired, DPI
  • Validate your identity matches all your personal information

7. Background Check

  • Multiple background checks may be required.
  • Select clients may require a drug test.
  • Use ONLY Omni’s partnered vendor and provided links for background checks and drug tests.

8. Service Commitment

Hours Scheduled:

  • Must schedule your hours 2 weeks in advance

Hours Worked:

  • Omni Business Model expectation is 18 hours per week scheduled and worked.
  • During times of increased or decreased client demand, the business expectation will vary.
  • Omni will notify you when the client demand changes as soon as possible so you can meet the business needs.

9. Commitment Adherence

Calculation of the % of hours you scheduled vs hours you worked.

Omni business model expectation is 95% commitment adherence.

Example of how Commitment Adherence is calculated:

Scheduled Worked Adherence
10:00 - 10:30 am 10:05 - 10:30 am 83.30%
10:30 - 11:00 am 10:30 - 11:00 am 100%
11:00 - 11:30 am 11:00 - 11:27 am 90%
12:30 - 1:00 pm 12:29 - 1:00 pm 100%
1:00 - 1:30 pm 1:00 - 1:30 pm 100%
1:30 - 2:00 pm 1:30 - 2:00 pm 100%
2:00 - 2:30 pm Offline 0%
Not Scheduled 3:30-4:15pm -
Total Scheduled: 3.5 Total Worked: 3.63
Within adherence compliance: 2.87 		82% Total

10. How Earnings are Paid

Payment Platform: Deel

Payments processed weekly, 1 week in arrears
(Review the Omni Earnings Calendar here)

Options for payment

Bank Transfer (fee varies by institution)
Payoneer