Become a WFH customer service contractor with Omni's clients
Below you’ll find an overview of all requirements to setup as a GBA on the Omni Platform!
What do you need to work as a GBA on the Omni Platform?
You only need five things!
- A quiet place to work!
- A computer that meets the requirements listed below.
- A hard-wired, high-speed internet connection
- A corded USB headset
- The desire to be your own boss, choose your hours, and provide amazing contact center services!
What are the hardware, software, and internet requirements?
Internet Speed Requirements:
- 10Mbps Download
- 5Mbps Upload speed
- Ethernet connection (hard wired via ethernet connection to a router) – no wireless connection
- Internet router
Workspace Requirements:
- Noise-free, secure home office space
- Closed-door recommended
- Free from distractions
Computer (Hardware) Requirements:
- PC with minimum of 1.6 GHz Processor / 2 GB RAM / 40 GB Free Space
- No Chromebooks, tablets or mobile devices
- Working, noise-canceling USB headset (a few suggested / recommended headsets are listed below)
- Macs are allowed, but not on all projects
Software:
- Google Chrome browser recommended
NOTE: Some campaigns and opportunities may have additional requirements, such as a second monitor, a smart phone for dual-factor authentication, or a separate browser. Requirements are subject to change.
Where can I find the right USB headset?
You do not have to go with these brands, but these are suggested or recommended headsets for which have noise cancelling functionality and are great for providing contact center support services!
Only certain clients support these headsets
Where do I apply to work as a GBA with Omni?
Click this link – Apply Now, and fill out an application today!
What happens when I apply?
- Provide your contact information, resume, and screenshots, verifying your home office will meet our requirements, including:
- Internet Speed: go to www.speedtest.net, run the test, take a screenshot of your results, save the screenshot, and upload the results to your application
- Computer properties: Search for computer properties (be sure the results include processor speed and RAM info), take a screenshot of the results, save the screenshot, and upload the results to your application
- Answer questions about your background, skills, and experience
- Complete a 30-minute assessment, which will evaluate:
- Typing Speed
- Computer Proficiency
- Customer Service Aptitude
- Work Habits
- Once you complete your assessment, our team will review your application
- If the information you provide meets our requirements, we’ll invite you to complete a voice audition. The invite will come in an email link through our partner, Jobma
- Complete your voice audition.
- Your application is complete!
How long does the application process take?
The application process can take anywhere from 15 to 45 minutes. To complete the application, you’ll need to use the computer you plan to use working with Omni. See “What happens when I apply?” for more information on the full process.
What is iCIMS?
iCIMS is our database for GBAs to register with us, provide their contact information, attach their home office screenshots, as well as complete an assessment and voice audition. We use this database to communicate with you about client opportunities, send you emails, send out necessary paperwork, and sign you up for certification!
You will occasionally receive emails from iCIMS, as our Sourcing team reviews your qualifications, and follows up with a request for more information.
What is a GBA?
GBA is short for “Gig Brand Ambassador” – an independent contractor, who is a part of the Omni community of GBAs. GBAs use the Omni Marketplace to find gigs – supporting the country’s best brands by providing contact center services, helping them solve problems, support customers, provide answers, or make sales.
Is there a legal age requirement?
Yes, all GBAs must be at least 18 years of age.
Do I have to be a legal resident of the United States?
Yes, all GBAs must be legal residents of the United States.
What states does Omni source GBAs?
We are currently looking for independent contractors/GBAs in the following states:
Alabama
Arizona
Arkansas
Colorado
Florida
Georgia
Idaho
Indiana
Iowa
Kansas
Kentucky
Louisiana
Minnesota
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
North Carolina
North Dakota
Ohio
Oklahoma
Pennsylvania
South Dakota
Tennessee
Texas
Utah
Virginia
Washington, D.C.
West Virginia
Wisconsin
Wyoming
Please note: Providing false information about the state you plan to provide contact center services from, or where you are actually providing services from, will result in termination of your agreement with Omni Interactions.
I am a former Omni GBA. How do I reactivate my status with Omni?
Email us at talent@oiteam.com, and we will review your status with the Omni Platform.
What if I spend part of the year in a different location, such as a summer/winter home?
You may transfer your business to a new location, as long as it is located in a state where we support GBAs, and continues to meet Omni’s home office requirements (see Here! for more info on Home Office Requirements).
Who is Jobma?
Jobma is our voice audition partner. You will receive an email from Jobma, with a link to record your voice audition. This is part of the application process.
What happens after I record my voice audition?
Check your email regularly, our Sourcing team will be in contact over email and/or text to provide more details on what’s next! Make sure to check your junk/spam folders, as some of the emails from our partners, Jobma and iCIMS, may end up in those folders.
Once I complete my application/voice audition, how can I see specific campaigns?
Check your email regularly, our Sourcing team will be in contact over email and/or text to provide more details on what’s next!
Will Omni charge me a fee to get access to the platform, complete certification, or work with them as a GBA?
No. Omni will never charge you to get access to the platform, complete certification, or provide contact center services as a GBA. All GBAs (independent contractors) must pass a background check.
Welcome! This page is an overview of how we publish information on upcoming certifications/programs, and what you need to know to sign up for certification classes as they become available.
After you submit a completed application, it will be reviewed by our Sourcing team. If your background, skills, and home office are a match for our clients, we will reach out to you by email or text message.
Part of our email will include instructions on how to search for upcoming certifications. You can also setup alerts for upcoming certifications, and find opportunities that matches your skills and interest!
Once you find a program you’re interested in, you’ll be asked to review some critical details. This will include: downloading a PDF with important details, answering specific questions about the opportunity, and submitting your registration for the program.
When you review the PDF, make sure you can commit to the certification schedule and any other requirements listed. If you can commit to the terms and conditions outlined in the PDF, we’ll ask you to complete our onboarding activities.
A list of our onboarding activities include:
- Agree to the terms and conditions of the campaign
- Start your background check
- Submit your identity verification documents
- Submit your IP Address verification screenshot
- Sign any necessary paperwork
Steps for getting established with ADP, our earnings payments system
Completing a W9
In order to complete your onboarding, you will need to complete a W9. You will complete your W9 in ICIMS.
If you have any questions about how to complete a W9, you can access the IRS website here: https://www.irs.gov/pub/irs-pdf/fw9.pdf
Once your W9 is submitted, and you begin certification, you will be sent an email inviting you to log-in to ADP and complete your payroll profile.
You will need to provide banking information for Direct Deposit. We do not offer any other payment methods at this time.
Additional Questions?
If you have any questions relating to your payroll, including login or access issues, setup, date of birth (DOB), please email ADPSupport@oiteam.com
Click this link – Apply Now, and fill out an application today!
What happens when I apply?
- Provide your contact information, resume, and screenshots, verifying your home office will meet our requirements, including:
- Internet Speed: go to www.speedtest.net, run the test, take a screenshot of your results, save the screenshot, and upload the results to your application
- Computer properties: Search for computer properties (be sure the results include processor speed and RAM info), take a screenshot of the results, save the screenshot, and upload the results to your application
- Answer questions about your background, skills, and experience
- Complete a 30-minute assessment, which will evaluate:
- Typing Speed
- Computer Proficiency
- Customer Service Aptitude
- Work Habits
- Once you complete your assessment, our team will review your application
- If the information you provide meets our requirements, we’ll invite you to complete a voice audition. The invite will come in an email link through our partner, Jobma
- Complete your voice audition.
- Your application is complete!
How long does the application process take?
The application process can take anywhere from 15 to 45 minutes. To complete the application, you’ll need to use the computer you plan to use working with Omni. See “What happens when I apply?” for more information on the full process.
What is iCIMS?
iCIMS is our database for GBAs to register with us, provide their contact information, attach their home office screenshots, as well as complete an assessment and voice audition. We use this database to communicate with you about client opportunities, send you emails, send out necessary paperwork, and sign you up for certification!
You will occasionally receive emails from iCIMS, as our Sourcing team reviews your qualifications, and follows up with a request for more information.
What is a GBA?
GBA is short for “Gig Brand Ambassador” – an independent contractor, who is a part of the Omni community of GBAs. GBAs use the Omni Marketplace to find gigs – supporting the country’s best brands by providing contact center services, helping them solve problems, support customers, provide answers, or make sales.
Is there a legal age requirement?
Yes, all GBAs must be at least 18 years of age.
Do I have to be a legal resident of the United States?
Yes, all GBAs must be legal residents of the United States.
What states does Omni source GBAs?
We are currently looking for independent contractors/GBAs in the following states:
Alabama
Arizona
Arkansas
Colorado
Florida
Georgia
Idaho
Indiana
Iowa
Kansas
Kentucky
Louisiana
Minnesota
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
North Carolina
North Dakota
Ohio
Oklahoma
Pennsylvania
South Dakota
Tennessee
Texas
Utah
Virginia
Washington, D.C.
West Virginia
Wisconsin
Wyoming
Please note: Providing false information about the state you plan to provide contact center services from, or where you are actually providing services from, will result in termination of your agreement with Omni Interactions.
I am a former Omni GBA. How do I reactivate my status with Omni?
Email us at talent@oiteam.com, and we will review your status with the Omni Platform.
What if I spend part of the year in a different location, such as a summer/winter home?
You may transfer your business to a new location, as long as it is located in a state where we support GBAs, and continues to meet Omni’s home office requirements (see Here! for more info on Home Office Requirements).
Who is Jobma?
Jobma is our voice audition partner. You will receive an email from Jobma, with a link to record your voice audition. This is part of the application process.
What happens after I record my voice audition?
Check your email regularly, our Sourcing team will be in contact over email and/or text to provide more details on what’s next! Make sure to check your junk/spam folders, as some of the emails from our partners, Jobma and iCIMS, may end up in those folders.
Once I complete my application/voice audition, how can I see specific campaigns?
Check your email regularly, our Sourcing team will be in contact over email and/or text to provide more details on what’s next!
Will Omni charge me a fee to get access to the platform, complete certification, or work with them as a GBA?
No. Omni will never charge you to get access to the platform, complete certification, or provide contact center services as a GBA. All GBAs (independent contractors) must pass a background check.
Once you have been moved through the application process you will receive an email asking you to select your certification class. We generally have certification classes open for a rolling 2 weeks (meaning you can only pick up to 2 weeks out).
Certification Requirements
- All of our programs require a 3-5 day certification class
- These classes usually take place during business hours and run 6-8 hours per day.
Short Certifications
- In some cases, you may be invited to complete a “short” certification.
- This is usually a way to try and get our GBAs up to speed as quickly as possible for a client with an urgent need.
- You will still need to complete the full program certification, usually within 5-10 days of completing your “short” certification.
Further Assistance
- If you need to reschedule your certification please email questions@oiteam.com
The first day of training is always exciting and we are excited to have chosen to partner with us to support our clients!
How Does It Work?
- Most of our training takes place in Adobe Connect, which can be finicky.
- We ask that you download the Adobe Connect Add-in prior to coming to training.
- You can do so by going here: https://helpx.adobe.com/adobe-connect/using/adobe-connect-application-for-desktop.html
You can view and update your class registration in iCIMS. If you can no longer attend the certifcation class you signed up for simply unenroll for that class.
You can also view and register for another class that may better meet your needs.
Humanity will be used for the following:
- Selecting available shifts
- Viewing the shifts you have selected
- Dropping or swapping shifts
Accessing Humanity
You can access Humanity here: https://omniinteractions.humanity.com/app/
Further Assistance
For questions related to schedules, please email: WFM@oiteam.com.
Using Humanity
- Humanity is very simple: you will get an email invitation to the email address on your application.
- Once you click on the activation link, you will then choose your username and password.
- Please, save your log-in information as you will need to access Humanity daily.
Setup Help
There are very easy help articles to help you get your account set-up. Click on any of the following links:
- Add & Confirm Email
- Add & Confirm Phone Number
- Add, Edit, or Delete Availability
- Manage Notifications Under Your Profile
- Requesting to Pick Up an Open Shift
- View Upcoming or Recent Shifts via Profile
- View Your Schedule via Profile
- View Shift Details via Profile
Further Assistance
If you have any questions relating to Humanity please email wfm@oiteam.com
When you log in to Humanity you will be able to see what shifts are available for your program and create your own schedule.
If you determine you cannot work a shift, you can drop your shift in Humanity, but first, check out these guidelines:
- While we try to enable you to create your own schedule, we still have requirements for supporting our clients.
- We ask that you work with your team to swap shifts, if you cannot find someone to swap with, we ask that you drop a shift 24 hours in advance.
- If you need to drop a shift inside of 24 hours until the start of your shift, you will need to enter a time adjustment form: https://forms.gle/XvzCSxSLEYWfseo46
We know that isn’t always possible but please give as much notice as you can. Adjusting Your Schedule Humanity has a great iOS and Android app.
Download it to your smartphone so can adjust your schedule from anywhere!
You can choose your shifts/schedule in Humanity
Weekly Hours
- We ask that you select 25 or more hours per week and give us as much notice as possible for shift drops, preferably 48 hours.
Further Assistance
If you do not find a schedule or a shift that works for you, please email wfm@oiteam.com
As you can imagine we get lots of questions about how payments/payroll works! Payments are issued every 2-weeks to all of our GBAs with productive hours.
Getting started
You can ACTUALLY make $13-$16/hour or more (top paying projects at $17.10/hour)!, the amount typically varies based on hours per week of servicing as well as quality metrics.
We are always looking for amazing GBAs to move in to flex success roles (such a facilitator or CSP) but everyone must start on a program and complete the certification process.
How Payments Are Made
You can manage your own banking information through your ADP login, which you will receive during the onboarding process.
Payments are made through Direct Deposit.
We are working on getting pay cards as an alternate method of payment.
Steps for getting established with ADP, our earnings payments system
Completing a W9
In order to complete your onboarding, you will need to complete a W9. You will complete your W9 in ICIMS.
If you have any questions about how to complete a W9, you can access the IRS website here: https://www.irs.gov/pub/irs-pdf/fw9.pdf
Once your W9 is submitted, and you begin certification, you will be sent an email inviting you to log-in to ADP and complete your payroll profile.
You will need to provide banking information for Direct Deposit. We do not offer any other payment methods at this time.
Additional Questions?
If you have any questions relating to your payroll, including login or access issues, setup, date of birth (DOB), please email ADPSupport@oiteam.com