| Earnings Tiers | # of skills certified | Service Metrics Met | Call Volume | Possible Hourly Revenue Increase |
|---|---|---|---|---|
| Level 1 | 1 skill | Yes | Yes | $1.00 |
| Level 2 | 2 skills | Yes | Yes | $2.00 |
| Level 3 | 4 skills | Yes | Yes | $3.00 |
| Level 4 | 5 skills | Yes | Yes | $4.00 |
Earnings Tiers are variable rates that are determined by the following factors:
Contractor agrees to cross skilling to support the client call volume. Certification details for these instances will be shared by Omni in writing to Contractor as they arise.
Omni reserves the right to allocate contractor’s call volume and thus earnings tier, based on skills demonstrated by the contractor and the call volume required by the client.
$XXXX – To Earn:
*If 18 hours are not available during your first 2 weeks in production, account support will notify you of the minimum hours worked needed to earn the Production Incentive
Account Support will clearly communicate what stage you are in and when you can expect to be in production
Any deviation from the dates or timelines listed in the calendar will delay payouts
First expected Earnings Payout date
(Any deviation from the dates or timelines listed for beginning Earn and Learn will delay your first earnings payout)
Dates + Times for Progress Check Ins
Module Completion Dates
Assessment Completion Dates
Attendance daily is not required, but highly encouraged to successfully complete modules and pass assessments to be certified
Schedule and Take 24 hours of calls during the dates in orange
Due date for 24 hours of calls is DATE
Attend daily huddles during the dates listed in orange
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Review Metrics section for Service Commitment Goals
6-month contract
Contract automatically renews unless ended by either party
Review project SOW for specific renewal information
Hours Scheduled (what you are saying you will work)
Hours Worked (the hours you actually work each week)
Commitment Adherence = hours scheduled vs hours worked
tNPS*: Variable based on LOB
Issue Resolution (IR)*: 85%
Case Documentation: 85%
*Subject to change based on client
Are you looking to make a meaningful impact on small and medium-sized businesses? Do you have a knack for troubleshooting and a passion for technology? Then look no further than this gig!
As an Intuit Contractor, you’ll have the opportunity to help businesses streamline their accounting processes. You’ll be the go-to resource for customers who need assistance setting up or troubleshooting their accounts, and you’ll provide guidance that will help them run their businesses more efficiently.
And the best part? You’ll gain valuable skills that you can use in all areas of your life. Whether you’re a student, a professional, or just someone who wants to stay ahead of the curve, learning how to use Intuit’s products will give you a competitive edge.
To be successful on this project, you must be able to:
What you will do every day:
By registering for this gig & starting your background check, you are NOT guaranteed to be rostered for this class & client. Change is part of the gig life & classes are filled first-come first-serve, based on completing AND passing ALL required tasks for the gig (audio interview if applicable, screening questions, ID Verification AND Paperwork).
