GBA FAQ's

A GBA or Gig Brand Ambassador is the term used for the independent contractors supporting our clients. Everyone is a GBA, no matter which account or client you are supporting.

Once you have been moved through the application process you will receive an email asking you to select your certification class. We generally have certification classes open for a rolling 2 weeks (meaning you can only pick up to 2 weeks out).

Certification Requirements

• All of our programs require a 3-5 day certification class
• These classes usually take place during business hours and run 6-8 hours per day. 

Short Certifications

• In some cases, you may be invited to complete a “short” certification.
• This is usually a way to try and get our GBAs up to speed as quickly as possible for a client with an urgent need.
• You will still need to complete the full program certification, usually within 5-10 days of completing your “short” certification.

Further Assistance

• If you need to reschedule your certification please email questions@oiteam.com

The first day of training is always exciting and we are excited to have chosen to partner with us to support our clients! 

How Does It Work?

• Most of our training takes place in Adobe Connect, which can be finicky.
• We ask that you download the Adobe Connect Add-in prior to coming to training.
  • You can do so by going here: https://helpx.adobe.com/adobe-connect/using/adobe-connect-application-for-desktop.html

You can view and update your class registration in iCIMS. If you can no longer attend the certifcation class you signed up for simply unenroll for that class.

You can also view and register for another class that may better meet your needs.

Humanity will be used for the following:

• Selecting available shifts
• Viewing the shifts you have selected
• Dropping or swapping shifts

Accessing Humanity

• You can access Humanity here: https://omniinteractions.humanity.com/app/

Further Assistance

For questions related to schedules, please email: WFM@oiteam.com.

Using Humanity

• Humanity is very simple: you will get an email invitation to the email address on your application.
• Once you click on the activation link, you will then choose your username and password.
• Please, save your log-in information as you will need to access Humanity daily.

Setup Help

There are very easy help articles to help you get your account set-up. Click on any of the following links:

• Add & Confirm Email
• Add & Confirm Phone Number
• Add, Edit, or Delete Availability
• Manage Notifications Under Your Profile
• Requesting to Pick Up an Open Shift
• View Upcoming or Recent Shifts via Profile
• View Your Schedule via Profile
• View Shift Details via Profile

Further Assistance

• If you have any questions relating to Humanity please email wfm@oiteam.com

When you log in to Humanity you will be able to see what shifts are available for your program and create your own schedule.

If you determine you cannot work a shift, you can drop your shift in Humanity, but first, check out these guidelines:

• While we try to enable you to create your own schedule, we still have requirements for supporting our clients.
• We ask that you work with your team to swap shifts, if you cannot find someone to swap with, we ask that you drop a shift 24 hours in advance.
• If you need to drop a shift inside of 24 hours until the start of your shift, you will need to enter a time adjustment form: https://forms.gle/XvzCSxSLEYWfseo46

We know that isn’t always possible but please give as much notice as you can. Adjusting Your Schedule Humanity has a great iOS and Android app.
Download it to your smartphone so can adjust your schedule from anywhere!

You can choose your shifts/schedule in Humanity

• Go to: https://omniinteractions.humanity.com/app/

Weekly Hours

• We ask that you select 25 or more hours per week and give us as much notice as possible for shift drops, preferably 48 hours.

Further Assistance

If you do not find a schedule or a shift that works for you, please email wfm@oiteam.com

As you can imagine we get lots of questions about how payments/payroll works! Payments are issued every 2-weeks to all of our GBAs with productive hours.

Getting started

You can ACTUALLY make $13-$16/hour or more (top paying projects at $17.10/hour)!, the amount typically varies based on hours per week of servicing as well as quality metrics.

We are always looking for amazing GBAs to move in to flex success roles (such a facilitator or CSP) but everyone must start on a program and complete the certification process.

How Payments Are Made

You can manage your own banking information through your ADP login, which you will receive during the onboarding process.

Payments are made through Direct Deposit.

We are working on getting pay cards as an alternate method of payment.

Steps for getting established with ADP, our earnings payments system

Completing a W9

In order to complete your onboarding, you will need to complete a W9. You will complete your W9 in ICIMS.

If you have any questions about how to complete a W9, you can access the IRS website here: https://www.irs.gov/pub/irs-pdf/fw9.pdf

Once your W9 is submitted, and you begin certification, you will be sent an email inviting you to log-in to ADP and complete your payroll profile.

You will need to provide banking information for Direct Deposit. We do not offer any other payment methods at this time.

Additional Questions?

If you have any questions relating to your payroll, including login or access issues, setup, date of birth (DOB), please email ADPSupport@oiteam.com