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Omni InteractionsOmni Interactions
A GBA or Gig Brand Ambassador is the term used for the independent contractors supporting our clients. Everyone is a GBA, no matter which account or client you are supporting.
NOTE: Some campaigns and opportunities may have additional requirements, such as a second monitor, a smart phone for dual-factor authentication, or a separate browser. Requirements are subject to change.
You do not have to go with these brands, but these are suggested or recommended headsets for which have noise cancelling functionality and are great for providing contact center support services!
Only certain clients support these headsetsClick this link – Apply Now, and fill out an application today!
The application process can take anywhere from 15 to 45 minutes. To complete the application, you’ll need to use the computer you plan to use working with Omni. See “What happens when I apply?” for more information on the full process.
iCIMS is our database for GBAs to register with us, provide their contact information, attach their home office screenshots, as well as complete an assessment and voice audition. We use this database to communicate with you about client opportunities, send you emails, send out necessary paperwork, and sign you up for certification!
You will occasionally receive emails from iCIMS, as our Sourcing team reviews your qualifications, and follows up with a request for more information.
GBA is short for “Gig Brand Ambassador” – an independent contractor, who is a part of the Omni community of GBAs. GBAs use the Omni Marketplace to find gigs – supporting the country’s best brands by providing contact center services, helping them solve problems, support customers, provide answers, or make sales.
Yes, all GBAs must be at least 18 years of age.
Yes, all GBAs must be legal residents of the United States.
We are currently looking for independent contractors/GBAs in the following states:
Alabama
Arizona
Arkansas
Colorado
Florida
Georgia
Idaho
Indiana
Iowa
Kansas
Kentucky
Louisiana
Minnesota
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
North Carolina
North Dakota
Ohio
Oklahoma
Pennsylvania
South Dakota
Tennessee
Texas
Utah
Virginia
Washington, D.C.
West Virginia
Wisconsin
Wyoming
Please note: Providing false information about the state you plan to provide contact center services from, or where you are actually providing services from, will result in termination of your agreement with Omni Interactions.
Email us at talent@oiteam.com, and we will review your status with the Omni Platform.
You may transfer your business to a new location, as long as it is located in a state where we support GBAs, and continues to meet Omni’s home office requirements (see Here! for more info on Home Office Requirements).
Jobma is our voice audition partner. You will receive an email from Jobma, with a link to record your voice audition. This is part of the application process.
Check your email regularly, our Sourcing team will be in contact over email and/or text to provide more details on what’s next! Make sure to check your junk/spam folders, as some of the emails from our partners, Jobma and iCIMS, may end up in those folders.
Check your email regularly, our Sourcing team will be in contact over email and/or text to provide more details on what’s next!
No. Omni will never charge you to get access to the platform, complete certification, or provide contact center services as a GBA. All GBAs (independent contractors) must pass a background check.
Welcome! This page is an overview of how we publish information on upcoming certifications/programs, and what you need to know to sign up for certification classes as they become available.
After you submit a completed application, it will be reviewed by our Sourcing team. If your background, skills, and home office are a match for our clients, we will reach out to you by email or text message.
Part of our email will include instructions on how to search for upcoming certifications. You can also setup alerts for upcoming certifications, and find opportunities that matches your skills and interest!
Once you find a program you’re interested in, you’ll be asked to review some critical details. This will include: downloading a PDF with important details, answering specific questions about the opportunity, and submitting your registration for the program.
When you review the PDF, make sure you can commit to the certification schedule and any other requirements listed. If you can commit to the terms and conditions outlined in the PDF, we’ll ask you to complete our onboarding activities.
A list of our onboarding activities include:
In order to complete your onboarding, you will need to complete a W9. You will complete your W9 in ICIMS.
If you have any questions about how to complete a W9, you can access the IRS website here: https://www.irs.gov/pub/irs-pdf/fw9.pdf
Once your W9 is submitted, and you begin certification, you will be sent an email inviting you to log-in to ADP and complete your payroll profile.
You will need to provide banking information for Direct Deposit. We do not offer any other payment methods at this time.
If you have any questions relating to your payroll, including login or access issues, setup, date of birth (DOB), please email ADPSupport@oiteam.com
Click this link – Apply Now, and fill out an application today!
The application process can take anywhere from 15 to 45 minutes. To complete the application, you’ll need to use the computer you plan to use working with Omni. See “What happens when I apply?” for more information on the full process.
iCIMS is our database for GBAs to register with us, provide their contact information, attach their home office screenshots, as well as complete an assessment and voice audition. We use this database to communicate with you about client opportunities, send you emails, send out necessary paperwork, and sign you up for certification!
You will occasionally receive emails from iCIMS, as our Sourcing team reviews your qualifications, and follows up with a request for more information.
GBA is short for “Gig Brand Ambassador” – an independent contractor, who is a part of the Omni community of GBAs. GBAs use the Omni Marketplace to find gigs – supporting the country’s best brands by providing contact center services, helping them solve problems, support customers, provide answers, or make sales.
Yes, all GBAs must be at least 18 years of age.
Yes, all GBAs must be legal residents of the United States.
We are currently looking for independent contractors/GBAs in the following states:
Alabama
Arizona
Arkansas
Colorado
Florida
Georgia
Idaho
Indiana
Iowa
Kansas
Kentucky
Louisiana
Minnesota
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
North Carolina
North Dakota
Ohio
Oklahoma
Pennsylvania
South Dakota
Tennessee
Texas
Utah
Virginia
Washington, D.C.
West Virginia
Wisconsin
Wyoming
Please note: Providing false information about the state you plan to provide contact center services from, or where you are actually providing services from, will result in termination of your agreement with Omni Interactions.
Email us at talent@oiteam.com, and we will review your status with the Omni Platform.
You may transfer your business to a new location, as long as it is located in a state where we support GBAs, and continues to meet Omni’s home office requirements (see Here! for more info on Home Office Requirements).
Jobma is our voice audition partner. You will receive an email from Jobma, with a link to record your voice audition. This is part of the application process.
Check your email regularly, our Sourcing team will be in contact over email and/or text to provide more details on what’s next! Make sure to check your junk/spam folders, as some of the emails from our partners, Jobma and iCIMS, may end up in those folders.
Check your email regularly, our Sourcing team will be in contact over email and/or text to provide more details on what’s next!
No. Omni will never charge you to get access to the platform, complete certification, or provide contact center services as a GBA. All GBAs (independent contractors) must pass a background check. This background check is administered by our third-party vendor, which requires a non-refundable $19 fee to be paid by the applicant, and is non-refundable.
Once you have been moved through the application process you will receive an email asking you to select your certification class. We generally have certification classes open for a rolling 2 weeks (meaning you can only pick up to 2 weeks out).
The first day of training is always exciting and we are excited to have chosen to partner with us to support our clients!
You can view and update your class registration in iCIMS. If you can no longer attend the certifcation class you signed up for simply unenroll for that class.
You can also view and register for another class that may better meet your needs.
For questions related to schedules, please email: WFM@oiteam.com.
There are very easy help articles to help you get your account set-up. Click on any of the following links:
When you log in to Humanity you will be able to see what shifts are available for your program and create your own schedule.
If you determine you cannot work a shift, you can drop your shift in Humanity, but first, check out these guidelines:
We know that isn’t always possible but please give as much notice as you can. Adjusting Your Schedule Humanity has a great iOS and Android app.
Download it to your smartphone so can adjust your schedule from anywhere!
If you do not find a schedule or a shift that works for you, please email wfm@oiteam.com
As you can imagine we get lots of questions about how payments/payroll works! Payments are issued every 2-weeks to all of our GBAs with productive hours.
Our accounts pay between $12-$17 per hour, the amount typically varies based on hours per week of servicing as well as quality metrics.
We are always looking for amazing GBAs to move in to flex success roles (such a facilitator or CSP) but everyone must start on a program and complete the certification process.
You can manage your own banking information through your ADP login, which you will receive during the onboarding process.
Payments are made through Direct Deposit.
We are working on getting pay cards as an alternate method of payment.
In order to complete your onboarding, you will need to complete a W9. You will complete your W9 in ICIMS.
If you have any questions about how to complete a W9, you can access the IRS website here: https://www.irs.gov/pub/irs-pdf/fw9.pdf
Once your W9 is submitted, and you begin certification, you will be sent an email inviting you to log-in to ADP and complete your payroll profile.
You will need to provide banking information for Direct Deposit. We do not offer any other payment methods at this time.
If you have any questions relating to your payroll, including login or access issues, setup, date of birth (DOB), please email ADPSupport@oiteam.com
