General Questions

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GBA is short for “Gig Brand Ambassador” – an independent contractor, who is a part of the Omni community of GBAs. GBAs use the Omni Marketplace to find Gigs – supporting the country’s best brands by providing contact center services, helping them solve problems, support customers, provide answers, or make sales. 

Everyone is a GBA, no matter which account or client you are supporting.

Our GBAs offer support in customer service, tech support, sales, and back-office via phone, email, chat, text, and social media.

Omni doesn’t charge a fee to get access to the platform, complete certification, or provide contact center services as a GBA. All GBAs (independent contractors) must pass a background check. This background check is administered by one of our third-party vendors, which requires a non-refundable $40 fee to be paid by the potential contractor. You must use the same email address you registered with, or we will be unable to match your background check with your contract.

You can make $14+ an hour or more (top paying projects at $20/hour). The amount typically varies based on hours per week of servicing, as well as quality metrics.

Yes, you are your own boss. When onboarding, you will complete a Federal Form W-9 and you will receive a Federal Form 1099 at tax time.

Payments are issued weekly. You can manage your own banking information through ADP, which you will receive during the onboarding process. Payments are made through direct deposit.

You pick your schedule. Available service hours are released weekly. Omni requires all contractors to pre-select a minimum of 18 hours per week, 2 weeks in advance, to remain active on the platform. Shifts can be removed and added up to 48 hours prior to the start time.

Omni recognizes the time investment contractors make to certify on available opportunities. Omni will reward contractors that fulfill their commitment and certify on new programs with a Production Incentive. Production Incentives are typically paid 3 weeks post certification, but will generally follow the regular earnings cycle.

The Application Process

Click this link – Apply Now, and fill out an application today!

  • Provide your contact information, resume, and screenshots, verifying your home office will meet our requirements, including:
    • Internet Speed: go to on the computer you plan to use for work, run the speed test, take a screenshot of your results, save the screenshot, and upload the results to your general application
    • Computer properties: Search for computer properties (be sure the results include processor speed and RAM info), take a screenshot of the results, save the screenshot, and upload the results to your application 
  • Answer questions about your background, skills, and experience
  • Complete a 30-minute assessment, which will evaluate:
    • Typing Speed
    • Computer Proficiency
    • Customer Service Aptitude
    • Work Habits
  • Once you complete your assessment, our team will review your application
  • If the information you provide meets our requirements, we’ll invite you to complete step 2 of our process – signing up for a gig!
  • Check your SPAM folder for email communications from Omni – unfortunately sometimes our emails get stuck in Spam filters. 

The application process can take anywhere from 15 to 45 minutes. To complete the application, you’ll need to use the computer you plan to use as a contractor. See “What happens when I apply?” for more information on the full process. 

iCIMS is our database for contractors to register with us, provide their contact information, attach their home office screenshots, as well as complete an assessment and voice audition. We use this database to communicate with you about client opportunities, send you emails, send out necessary paperwork, and sign you up for certification!

You will occasionally receive emails from iCIMS, as our Sourcing team reviews your qualifications, and follows up with a request for more information. 

Yes, all GBAs must be at least 18 years of age.

We are currently looking for independent contractors/GBAs in the following states: 

New Hampshire
New Mexico
North Carolina
North Dakota
South Carolina
South Dakota
West Virginia

This list is subject to change at any time, and the campaigns available in each state may vary. 

Please note: Providing false information about the state you plan to provide contact center services from, or where you are actually providing services from, will result in termination of your agreement with Omni Interactions. 

Tech Requirements / Home Office Setup

You only need five things!

  1. A quiet place to work!
  2. A computer that meets the requirements listed below. 
  3. A hard-wired, high-speed internet connection
  4. A corded USB headset
  5. The desire to be your own boss, choose your hours, and provide amazing contact center services!
Internet Speed Requirements:
  • 10 Mbps Download
  • 5 Mbps Upload speed
  • Ethernet connection (hard wired via ethernet connection to a router) – no WiFi connections
  • Internet router
Workspace Requirements:
  • Noise-free, secure home office space
  • Closed-door recommended
  • Free from distractions
Computer (Hardware) Requirements: 
  • PC running Windows 11 (Windows 10 is accepted by some clients), with minimum of 1.60 GHz Processor / 4 GB RAM / 40 GB Free Space
  • No Chromebooks, tablets or mobile devices
  • Working, noise-canceling USB headset 
  • Apple Computers are allowed, but not on all projects
  • Google Chrome browser recommended

NOTE: Some campaigns and opportunities may have additional requirements, such as a second monitor, a smart phone for dual-factor authentication, or a separate browser. Requirements are subject to change. 

Ready to get started?