GBA FAQ's
GBA FAQ's
Once you have been moved through the application process you will receive an email asking you to select your certification class. We generally have certification classes open for a rolling 2 weeks (meaning you can only pick up to 2 weeks out).
Certification Requirements
Short Certifications
Further Assistance
The first day of training is always exciting and we are excited to have chosen to partner with us to support our clients!
How Does It Work?
You can view and update your class registration in iCIMS. If you can no longer attend the certifcation class you signed up for simply unenroll for that class.
You can also view and register for another class that may better meet your needs.
Humanity will be used for the following:
Accessing Humanity
You can access Humanity here: https://omniinteractions.humanity.com/app/
Further Assistance
For questions related to schedules, please email: WFM@oiteam.com.
Using Humanity
Setup Help
There are very easy help articles to help you get your account set-up. Click on any of the following links:
Further Assistance
If you have any questions relating to Humanity please email wfm@oiteam.com
When you log in to Humanity you will be able to see what shifts are available for your program and create your own schedule.
If you determine you cannot work a shift, you can drop your shift in Humanity, but first, check out these guidelines:
We know that isn’t always possible but please give as much notice as you can. Adjusting Your Schedule Humanity has a great iOS and Android app.
Download it to your smartphone so can adjust your schedule from anywhere!
You can choose your shifts/schedule in Humanity
Weekly Hours
Further Assistance
If you do not find a schedule or a shift that works for you, please email wfm@oiteam.com
As you can imagine we get lots of questions about how payments/payroll works! Payments are issued every 2-weeks to all of our GBAs with productive hours.
Getting started
You can ACTUALLY make $13-$16/hour or more (top paying projects at $17.10/hour)!, the amount typically varies based on hours per week of servicing as well as quality metrics.
We are always looking for amazing GBAs to move in to flex success roles (such a facilitator or CSP) but everyone must start on a program and complete the certification process.
How Payments Are Made
You can manage your own banking information through your ADP login, which you will receive during the onboarding process.
Payments are made through Direct Deposit.
We are working on getting pay cards as an alternate method of payment.
Steps for getting established with ADP, our earnings payments system
Completing a W9
In order to complete your onboarding, you will need to complete a W9. You will complete your W9 in ICIMS.
If you have any questions about how to complete a W9, you can access the IRS website here: https://www.irs.gov/pub/irs-pdf/fw9.pdf
Once your W9 is submitted, and you begin certification, you will be sent an email inviting you to log-in to ADP and complete your payroll profile.
You will need to provide banking information for Direct Deposit. We do not offer any other payment methods at this time.
Additional Questions?
If you have any questions relating to your payroll, including login or access issues, setup, date of birth (DOB), please email ADPSupport@oiteam.com