Omni

Omni Platform Overview

Puerto Rico

Working as a Customer Service Independent Contractor

Working as an independent contractor for Omni Interactions means are responsible for your performance and meeting client needs, while enjoying the freedom to balance work with your personal life. When contracting with Omni in Puerto Rico, you will be taking customer service calls in BOTH English and Spanish.

Requirements

  • Minimum typing speed of 25 words per minute
  • Proficient in computer navigation
  • Toggling between screens
  • Basic keyboard functions
  • Able to use a mouse
  • Fully Updated PC running Windows 11 (Apple Computers may be accepted by some clients)
  • 1.60 GHz Processor + 4 GB RAM
  • Hard-wired, high-speed internet connection.
    No satellite, Wi-Fi, or mobile home internet (T-Mobile, Verizon Mobile, etc) connections accepted.
  • 10 Mbps download + 5 Mbps upload
  • Corded USB headset

Click here to see full Home Office requirements

  • MSA: Master Services Agreement
  • SOW: Statement of Work
  • W-9: provide tax information to Omni

Forms will be sent to you electronically once client registration is complete and successful.

  • Omni will validate your identity
  • Must have a valid, non-expired, government-issued photo ID
  • Validate your identity matches all your personal information

Hours Scheduled:

  • Must schedule your hours 2 weeks in advance

Hours Worked:

  • Omni Business Model expectation is 18 hours per week scheduled and worked.
  • During times of increased or decreased client demand, the business expectation will vary.
  • Omni will notify you when the client demand changes as soon as possible so you can meet the business need.

Commitment Adherence

This is the calculation of the percentage of hours you scheduled vs hours you worked; Omni’s business model expectation is 95% commitment adherence.

Example of how Commitment Adherence is calculated:

Scheduled Worked Adherence
10:00 - 10:30 am 10:05 - 10:30 am 83.30%
10:30 - 11:00 am 10:30 - 11:00 am 100%
11:00 - 11:30 am 11:00 - 11:27 am 90%
12:30 - 1:00 pm 12:29 - 1:00 pm 100%
1:00 - 1:30 pm 1:00 - 1:30 pm 100%
1:30 - 2:00 pm 1:30 - 2:00 pm 100%
2:00 - 2:30 pm Offline 0%
Not Scheduled 3:30-4:15pm -
Total Scheduled: 3.5 Total Worked: 3.63
Within adherence compliance: 2.87
82% Total