Working as an independent contractor for Omni Interactions means are responsible for your performance and meeting client needs, while enjoying the freedom to balance work with your personal life. When contracting with Omni in Puerto Rico, you will be taking customer service calls in BOTH English and Spanish.
Forms will be sent to you electronically once client registration is complete and successful.
Hours Scheduled:
Hours Worked:
This is the calculation of the percentage of hours you scheduled vs hours you worked; Omni’s business model expectation is 95% commitment adherence.
Example of how Commitment Adherence is calculated:
| Scheduled | Worked | Adherence |
|---|---|---|
| 10:00 - 10:30 am | 10:05 - 10:30 am | 83.30% |
| 10:30 - 11:00 am | 10:30 - 11:00 am | 100% |
| 11:00 - 11:30 am | 11:00 - 11:27 am | 90% |
| 12:30 - 1:00 pm | 12:29 - 1:00 pm | 100% |
| 1:00 - 1:30 pm | 1:00 - 1:30 pm | 100% |
| 1:30 - 2:00 pm | 1:30 - 2:00 pm | 100% |
| 2:00 - 2:30 pm | Offline | 0% |
| Not Scheduled | 3:30-4:15pm | - |
| Total Scheduled: 3.5 |
Total Worked: 3.63 Within adherence compliance: 2.87 |
82% Total |