A New Era of Customer Experience Has Arrived

Omni Interactions is the most flexible BPO in the world helping you quickly and effectively grow your customer support team with our outsourced solutions.

Omnichannel support including

Phone

Chat

Email

Let's Get Started

Organizations Across the Country Rely on Omni Interactions

We've Built the Future of Customer Experience

As the most flexible BPO in the world, we have reinvented the way outsourced customer service is delivered. We offer a savvy mix of highly experienced global workers and innovative technology to provide better support for your customers.

Choose Omni Interactions as Your Flexible BPO Partner

Flexible, Affordable, Customer Care at Its Finest

We solve your top CX challenges with a global, highly elastic workforce bringing you unprecedented flexibility.

Top Challenges we Solve

See What Makes Omni Interactions Unique

Highly Flexible Workforce Matching Your Unique Customer Experience Needs

Omni harnesses a global network of workers to bring you an impressive selection of talent. Each day, we sort through hundreds of applicants and choose the ones that best match your needs — many with numerous years of valuable experience in their respective fields.

Precision Staffing Down to the Interval

Having trouble dealing with higher call volumes during certain times of year or even days and hours? Scale up your customer support in an instant with the help of on-demand workers. Our Omniverse technology will fill all open slots quickly so you can keep up with demand—all in 30-minute increments for maximum efficiency.

We Empower Agents with AI and Automation to Deliver Consistent, Reliable, High-Quality Customer Support

Omni harnesses AI to solve your most demanding CX delivery challenges: workforce management, real-time management, and quality. It ensures we have the right person, at the right time, with the right information to interact with your customers.

Michael DeSalles

Principal Analyst

Frost & Sullivan

"Omni Interactions solves many of today's current CX challenges with an innovative business model that combines automation with people-based support"

Omni Delivers Results

25^%

Cost Savings Verified by Industry Analyst

Hear Why Innovative Companies Partner with Omni

"Our cost savings using Omni are anywhere from 35% to 55% vs doing it in-house. For companies looking to outsource, you need to look at the cost holistically and not just the agent hourly rate.”

Mat MakaySenior Dir. of Central Support at Carbon Health

"Omni provides us with outsourced customer care at a more affordable price while maintaining excellent customer satisfaction ratings and increased sales."

Alice WarrenVP of Customer Intelligence at Thinx

"Omni is a true partner. I appreciate their speed to meet our increase in call volumes. They flexed from 40 to 300 workers in just 5 days."

Transportation Client

"We wouldn't have been able to get caught up on our backlog by the deadline without Omni's help."

Government Services Client

"There is absolutely no doubt we would not have been as successful without your team for the VAX project. We are very grateful for all your flexibility and teamwork throughout the last few months and certainly hope to be able to partner together again in the future."

BPO Partner

"We truly appreciate the flexibility and hours put into this launch. We could not have done it without Omni."

Pharmacy Client