20-Year Industry Veteran Turns His Attention to Connecting the Gig Workforce to the Nation’s Leading Brands
CASTLE PINES, CO – January 1, 2020 — Today, employee-owned Omni Interactions Inc. officially welcomed Christopher M. Carrington as the company’s Chief Executive Officer. Omni is the leading technology platform for the Gig Economy linking its Gig Brand Ambassadors (GBAs) to the Fortune 1,000 in order to deliver customer contact solutions. Carrington, a pioneer of the Work From Home (WFH) model while head of Alpine Access, brings not only decades of experience, but a proven team.
“I am ecstatic to get the former Alpine Access leadership team back together, says Rob Duncan, Founder and President of Omni Interactions which began in 2016. “The chance to again partner with Chris to leverage the Gig Economy to deliver world class customer success solutions is exciting.”
Omni Interactions reunites the former leadership team that led to the 800% growth of Alpine Access, the leader in cloud-based virtual contact center solutions. Omni’s unique business model, leverages the Gig Economy, working from home, and a 100% cloud-based technology platform to revolutionize how customer contact channels of voice, chat, text, email, and social media are delivered with higher quality outcomes at lower costs.
“We are bringing innovation and disruption to an industry that is ripe for change. It’s more than just sending people home to work; we are tackling how gig workers are sourced, certified, and retained in order to serve the nation’s top brands. And we are doing that with a platform-enabled marketplace,” says Carrington.
More than ever, delivering a consistent brand experience through Omni channels is essential to maximizing the lifetime value of a customer relationship. In addition, Omni’s model provides a technology platform solution for leading brands offering the flexibility required to serve both customers and shareholders.
“Chris’ extensive technology-enabled business services background will quickly advance the Omni vision to create an effective Gig Marketplace,” says Duncan. “Chris brings a unique combination of strategy, executive leadership and sales experience that will guide Omni Interactions through its next phase of growth.
Carrington’s successful career spans more than 35 years leading and growing global corporations that deliver technology-enabled business services. Most recently, Carrington served as Chief Executive Officer for ServiceSource (NASDAQ: SERV), the leader in outsourced inside sales, customer success and revenue retention solutions to B2B enterprises around the globe. ServiceSource has more than 3,500 sales specialists in 8 countries, speaking 45 languages who find, convert, nurture and retain more than $9 billion in annual revenue on behalf of SaaS, Software, Hardware, and Medical device companies.
Previous to ServiceSource, Carrington served as President and Chief Executive Officer of Alpine Access, Inc., the leader in cloud-based virtual contact center solutions. Alpine Access was acquired by SYKES Enterprises, Inc. (NASDAQ: SYKE), a leading provider of customer contact management and business process outsourcing services. As Executive Vice President of Global Delivery, Carrington led the operation with over 39,000 employees throughout 50 locations in 10 countries.
Additionally, Carrington served as President of Americas Outsourcing at Capgemini, President and CEO of the Interlink Group, and divisional President of the Americas for Electronic Data Systems. Mr. Carrington graduated from Indiana University with a Bachelor of Arts degree in Economics.
ABOUT OMNI INTERACTIONS
Founded in 2016, Omni is reimagining the virtual work from model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home. From a foundation of cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions. For more information visit OmniInteractions.com.