Scale Customer Service Seamlessly with On-demand Gig Workers
Omniverse, our revolutionary AI-driven GigCX Platform, enables our gig workers to provide customers with a consistent, reliable, high-quality customer experience
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Organizations Across the Country Rely on Omni
Welcome to the Future of Customer Experience
We have reinvented the way outsourced customer service is delivered. Rather than limiting workforce to a physical call center, we are 100% remote giving you access to global on-demand talent. Instead of hiring agents, we use pre-vetted industry-experienced gig workers. Instead of using outdated technology, we’ve built a first-of-its-kind AI-Powered GigCX Platform – The Omniverse!
Customer Service
Sales
Tech Support
Back Office Support
Day in the Life of a Remote Brand Ambassador
What Makes Omni Interactions Unique?
Global Gig Workers Matching Your Unique Needs
Omni harnesses a global network of gig workers to bring you an impressive selection of talent. Each day, we sort through thousands of applicants and choose the ones that best match your needs — many with numerous years of valuable experience in their respective fields.
Precision Staffing with Miniature Intervals
Having trouble dealing with higher call volumes during certain times of year or even days and hours? Scale up your customer support in an instant with the help of on-demand gig workers. Our Omniverse technology will fill all open slots quickly so you can keep up with demand—all in 30-minute increments for maximum efficiency.
Harness AI to Solve Your Most Annoying CX Challenges
Powered by AI, Omniverse offers a revolutionary way to tackle current CX issues. Omniverse gives you the flexibility, scalability, and agility needed to surpass what can be offered with typical outsourcing. It ensures we have the right person, at the right time, with the right information to interact with your customers.
Happy Workers = Happy Customers
The gig model helps workers achieve better work-life balance. Omni’s gig workers work remotely and pick their own schedules 2-week ahead of time. This keeps retention rates and customer satisfactions rates high. AND there is NO cost associated with training new staff when attrition occurs – so you’ll never need to fret over it!
What is the Omni's GigCX Solution?
Gig Workers
Omniverse
Managed Solution
Choose Omni Interactions as Your GigCX Partner
Omni solves your top customer service challenges with GigCX
Whether you are looking for a new BPO or a way to augment your current in-house team for additional scalability and flexibility, Omni’s GigCX is your solution.
Top Challenges We Solve
- Labor Availability
- Cost of Labor
- Attrition/Turnover
- Speed of Delivery
- Scalability/Flexibility
- Quality Service
Launch Your CX Operations Out of this World!
500
3,000
35-55%
