Elevate Your CX with Seamless Scalability!
Elevate your customer experience to peak performance during crucial financial season demands with Omni Interactions flexible BPO solutions and elastic workforce.
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Financial Services Companies Across the Country Rely on Omni
“We have been working with Omni Interactions since 2020 to help support the increased volume for our inbound call center. The service Omni has provided over the past 3 years has been an asset. I highly recommend their call center offerings.”
Crystal Meek
Vendor Management
Scale Labor Effortlessly During Your Peak Season
Omni harnesses a global network of 75,000 remote workers to bring you an impressive selection of on-demand talent that can be scaled up and back down to fit your seasonal needs. Omni has ramped up thousands of workers within weeks to support seasonal clients around the clock for tax season, holiday seasons, fiscal year end, and more!
Access Top Talent with Financial Services Experience
By sourcing remote workers, you have access to a wider pool of talent. For our client TurboTax, 55% of the workforce had previous tax experience. These workers are already in our network of 75K pre-vetted remote workers allowing us to instantly ramp for your seasonal programs.
Strongest Remote Worker Vetting and Uncompromising Security
Omni Interactions has the strongest worker vetting of any BPO with Know-Your-Customer “KYC” Identity Verification, LexusNexus Digital Verification, and Financial Services Background Checks.
Safeguarding your data and the integrity of our remote workers is our top priority. We proudly maintain PCI Level 1 certification and SOC 2 Type II compliance to guarantee the utmost security for your customer’s information.
The Omni Model
A Fully Managed CX Solution
Elastic Workforce
Remote workers that have experience and passion for your brand.
Omniverse
Powerful platform to effortlessly manage our workforce.
Managed Solution
Omni manages the Omniverse and our workforce to deliver amazing customer support.
Choose Omni Interactions as Your Flexible BPO Partner
Omni solves your top customer service challenges with an elastic workforce
Whether you are looking for a new BPO or a way to augment your current in-house team for additional scalability and flexibility, Omni Interactions is your solution.
Top Challenges we Solve
- Labor Availability
- Cost of Labor
- Attrition/Turnover
- Speed of Delivery
- Scalability/Flexibility
- Quality Service
