25-year leader to bring go-to-market expertise to transform customer support for major US brands.
CASTLE PINES, CO – December 8, 2020 — Today, employee-owned Omni Interactions Inc. officially welcomed Gregory G. Hopkins as its EVP and Managing Partner. Omni is the leading technology platform for the Gig Economy, linking its Gig Brand Ambassadors (GBAs) to fortune 1,000 to deliver customer contact solutions. A long time leader in the BPO space, Hopkins teams up again with Chris Carrington to help drive this innovative new solution to the market.
“I am excited to team up with Greg again to truly transform the way our clients can support their customers,” says Carrington, Omni CEO. “Greg brings a never-ending commitment to our clients and their customers. He is tireless in thinking how we can leverage all this gig talent to make a difference in supporting our client’s customers.”
A BPO industry veteran, Hopkins has more than 25 years of business and sales leadership experience and has overseen go-to-market strategies for multi-billion dollar companies.
With a successful record in leading sales programs globally, Hopkins has a keen sense of strategic planning, revenue growth, and client relationship management. His leadership development and understanding of client requirements help drive the company’s success and enhance its position as a leader in the industry.
Hopkins served as Chief Client Officer and EVP at Alorica, a leading global BPO company. His responsibilities included the management of all embedded base sales initiatives and activities. At the Chairman and Founder’s request, Greg implemented the same organizational design and relationship management focus in six months as he did in previous roles.
Before Alorica, Hopkins served as EVP of Sales at Stream Global Services, Inc. Upon joining Stream, the company had negative double-digit growth and EBITDA.
Under Hopkins’ leadership, the company was able to achieve positive double-digit growth and high-digit positive EBITDA. That turnaround created a buzz in the industry, and Convergys acquired Stream as a result.
Hopkins also spent seven years at TeleTech as EVP of Sales and Marketing. In that role, he took the company from $700M in revenue to $1.3B organically. During that period, the stock price rose from $3.75 to $41.00, and TeleTech led the EBITDA margin industry.
Previous to those engagements, Hopkins was the Chief Client Officer at TeaLeaf Technology, Inc.and was a vital member of the team that put them in a position to be purchased by IBM.
Hopkins also had a 20-year career with AT&T Technologies, Inc. and earned an Executive Master of Business Administration (MBA) from the University of San Francisco, as well as a Bachelor of Science degree in business administration from Whittier College.
ABOUT OMNI INTERACTIONS
Founded in 2016, Omni is reimagining the virtual work from home model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home. From a foundation of a cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions. For more information, visit OmniInteractions.com.
Chief Revenue Officer