What is “Productive Time”?

Productive time is anything that is considered client work. 

Productive Time includes:

  • Inbound or outbound phone calls
  • Research time
  • Noting the account
  • Completing forms or paperwork
  • Email responses
  • Completing tickets
  • Etc.

The following are unpaid status or time:

  • Set-up time
  • Breaks and lunches
  • Technology issues (computer, internet, router)
  • Internet or power outages
  • Sick time
  • Vacation time