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Omni Interactions Maximizing Security for Customer Experience in the Gig Economy

4,000+ Active Gig Workers Call the Omni Platform Home for Learning, Working and Living

Denver, CO – April 27, 2021 — (“Omni”), the premier digital engagement platform for the Gig Economy, announced the successful completion of its annual Payment Card Industry (PCI) compliance audit and its certification as a Level 1 Service Provider. Further, after completing rigorous evaluations and auditing processes the company has also finalized its annual SOC 2 Type II attestation with zero exceptions.

“We are committed to leading the Gig Economy and work at home industry in our approach to security and compliance,” said Chris Carrington, CEO of Omni Interactions. “We want our clients, their customers and each one of our thousands of Gig Brand Ambassadors to know we are dedicated to complying with and exceeding the requirements established in the PCI and SOC 2 Type II standards. Omni continues to revolutionize our systems and operating practices to address evolving threats and changes to these standards.”

The Payment Card Industry Data Security Standard (PCI DSS), the global gold standard of security certifications endorsed by American Express, Discover Financial Services, JCB, MasterCard Worldwide and Visa Inc., was established by the payment card industry to help control and minimize credit card fraud while reducing the likelihood that sensitive account information is compromised. The standard has over 100 rigorous and rigid requirements that must be met, maintained, and validated annually by an external Qualified Security Assessor.

SOC 2 engagements are based on the AICPA’s Trust Services Criteria. SOC 2 service auditor reports focus on an organization’s non-financial reporting controls as “they relate to security, availability, processing integrity, confidentiality, and privacy of a system.” SOC 2 Type II evaluates a company’s policies and procedures over a specified time period in order to ensure continued compliance and reliability.

“As a trusted partner to our financial services, retail, healthcare and government clients, safeguarding payment transaction information as well as personal health information is our top priority,” said Rob Duncan, Founder and Chairman of Omni Interactions. “Ensuring compliance with the PCI and SOC 2 Type II standards and keeping our certifications up-to-date reflects our commitment to security and compliance for the protection of both credit card, healthcare and other client information.”

Omni is reimagining the work from home model, driving the burgeoning Gig Economy and shifting workforce management practices. By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions. Omni reunites the former leadership team of Alpine Access, the pioneer of cloud-based virtual customer experience solutions, as managing partners.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company that is the leading digital engagement platform for the Gig Economy. Omni’s unique business model leverages the Gig Economy, remote work and a 100% cloud-based technology platform to revolutionize how its clients engage with their customers. Omni supports client’s customers through voice, chat, text, email and social media, delivering higher quality outcomes, rapid ramps and increased flexibility at lower total costs.

For more information visit omniinteractions.com.

MEDIA CONTACT
David Parkhurst
CRO & Managing Partner
Omni Interactions
(720) 232-6487
david@OITeam.com

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Omni Interactions Powers the Gig Economy with Q1 growth of 348%

4,000+ Active Gig Workers Call the Omni Platform Home for Learning, Working and Living

Denver, CO – April 13, 2021 — Omni Interactions (“Omni”), the premier virtual technology engagement platform for the Gig Economy, today announced its business results for the first quarter of 2021. The company ended the quarter with 348% revenue growth year-over-year and signed three new enterprise clients in previously untapped markets. Based on these new signings and ongoing expansion with the company’s other Fortune 500 accounts, Omni anticipates full year revenue growth
to more than double in 2021.

“From the C-suite to customer experience leaders, companies across industries are recognizing the significant economic benefit of Omni Interactions’ Gig Economy model, flexibility and delivery success”, said Rob Duncan, Founder and President of Omni Interactions. “By leveraging our empowered and connected virtual processes and a 100% domestic talent pool of at-home Gig Brand Ambassadors, our clients enhance their brand reputation while cost-effectively improving their ability
to serve, delight, grow and retain more customers.”

Omni’s strong financial footing has allowed the company to continue to invest in its technology platform and cutting-edge business processes necessary to accommodate an influx of new customer contracts and existing program expansions. In a sign that corporations are increasingly handling complex interactions onshore and at-home, Omni is trusted to support programs in financial services, retail, government, and healthcare.

“The virtual nature of Omni’s business model makes our growth plan possible by eliminating geographical sourcing boundaries and allowing it to enable the most qualified Gig professionals to learn, work and live from across the entire country,” said Christopher M. Carrington, Chief Executive Officer of Omni Interactions.

Omni is reimagining the virtual work from home model, driving the burgeoning Gig Economy and shifting workforce management practices. By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions. Omni reunites the former leadership team of Alpine Access, the pioneer of cloud-based virtual customer experience solutions.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company that is the leading technology platform for the Gig Economy. Omni’s unique business model leverages the Gig Economy and a 100% cloud-based technology platform to revolutionize how its clients engage with their customers. Omni supports client’s customers through voice, chat, text, email and social media, delivering higher quality outcomes, rapid ramps and increased flexibility at lower total costs. For more information, visit OmniInteractions.com.

CONTACT
David Parkhurst
Chief Revenue Officer
Omni Interactions
david@OITeam.com

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Industry Veteran to Accelerate Growth in Gig Economy

25-year leader to bring go-to-market expertise to transform customer support for major US brands.

CASTLE PINES, CO – December 8, 2020 — Today, employee-owned Omni Interactions Inc. officially welcomed Gregory G. Hopkins as its EVP and Managing Partner. Omni is the leading technology platform for the Gig Economy, linking its Gig Brand Ambassadors (GBAs) to fortune 1,000 to deliver customer contact solutions. A long time leader in the BPO space, Hopkins teams up again with Chris Carrington to help drive this innovative new solution to the market. 

“I am excited to team up with Greg again to truly transform the way our clients can support their customers,” says Carrington, Omni CEO. “Greg brings a never-ending commitment to our clients and their customers. He is tireless in thinking how we can leverage all this gig talent to make a difference in supporting our client’s customers.”

A BPO industry veteran, Hopkins has more than 25 years of business and sales leadership experience and has overseen go-to-market strategies for multi-billion dollar companies.

With a successful record in leading sales programs globally, Hopkins has a keen sense of strategic planning, revenue growth, and client relationship management. His leadership development and understanding of client requirements help drive the company’s success and enhance its position as a leader in the industry.

Hopkins served as Chief Client Officer and EVP at Alorica, a leading global BPO company. His responsibilities included the management of all embedded base sales initiatives and activities. At the Chairman and Founder’s request, Greg implemented the same organizational design and relationship management focus in six months as he did in previous roles.

Before Alorica, Hopkins served as EVP of Sales at Stream Global Services, Inc. Upon joining Stream, the company had negative double-digit growth and EBITDA.

Under Hopkins’ leadership, the company was able to achieve positive double-digit growth and high-digit positive EBITDA. That turnaround created a buzz in the industry, and Convergys acquired Stream as a result. 

Hopkins also spent seven years at TeleTech as EVP of Sales and Marketing. In that role, he took the company from $700M in revenue to $1.3B organically. During that period, the stock price rose from $3.75 to $41.00, and TeleTech led the EBITDA margin industry.

Previous to those engagements, Hopkins was the Chief Client Officer at TeaLeaf Technology, Inc.and was a vital member of the team that put them in a position to be purchased by IBM. 

Hopkins also had a 20-year career with AT&T Technologies, Inc. and earned an Executive Master of Business Administration (MBA) from the University of San Francisco, as well as a Bachelor of Science degree in business administration from Whittier College.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni is reimagining the virtual work from home model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home. From a foundation of a cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions. For more information, visit OmniInteractions.com.

CONTACT
David Parkhurst
Chief Revenue Officer
Omni Interactions
david.parkhurst@OITeam.com

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Promoter of WFH Space Sets Sights on the Gig Economy

 20-Year Industry Veteran Turns His Attention to Connecting the Gig Workforce to the Nation’s Leading Brands

CASTLE PINES, CO – January 1, 2020 — Today, employee-owned Omni Interactions Inc. officially welcomed Christopher M. Carrington as the company’s Chief Executive Officer. Omni is the leading technology platform for the Gig Economy linking its Gig Brand Ambassadors (GBAs) to the Fortune 1,000 in order to deliver customer contact solutions. Carrington, a pioneer of the Work From Home (WFH) model while head of Alpine Access, brings not only decades of experience, but a proven team.

“I am ecstatic to get the former Alpine Access leadership team back together, says Rob Duncan, Founder and President of Omni Interactions which began in 2016. “The chance to again partner with Chris to leverage the Gig Economy to deliver world class customer success solutions is exciting.”

Omni Interactions reunites the former leadership team that led to the 800% growth of Alpine Access, the leader in cloud-based virtual contact center solutions. Omni’s unique business model, leverages the Gig Economy, working from home, and a 100% cloud-based technology platform to revolutionize how customer contact channels of voice, chat, text, email, and social media are delivered with higher quality outcomes at  lower costs.

“We are bringing innovation and disruption to an industry that is ripe for change. It’s more than just sending people home to work; we are tackling how gig workers are sourced, certified, and retained in order to serve the nation’s top brands. And we are doing that with a platform-enabled marketplace,” says Carrington.

More than ever, delivering a consistent brand experience through Omni channels is essential to maximizing the lifetime value of a customer relationship. In addition, Omni’s model provides a technology platform solution for leading brands offering the flexibility required to serve both customers and shareholders.

“Chris’ extensive technology-enabled business services background will quickly advance the Omni vision to create an effective Gig Marketplace,” says Duncan. “Chris brings a unique combination of strategy, executive leadership and sales experience that will guide Omni Interactions through its next phase of growth.

Carrington’s successful career spans more than 35 years leading and growing global corporations that deliver technology-enabled business services. Most recently, Carrington served as Chief Executive Officer for ServiceSource (NASDAQ: SERV), the leader in outsourced inside sales, customer success and revenue retention solutions to B2B enterprises around the globe. ServiceSource has more than 3,500 sales specialists in 8 countries, speaking 45 languages who find, convert, nurture and retain more than $9 billion in annual revenue on behalf of SaaS, Software, Hardware, and Medical device companies.  

Previous to ServiceSource, Carrington served as President and Chief Executive Officer of Alpine Access, Inc., the leader in cloud-based virtual contact center solutions. Alpine Access was acquired by SYKES Enterprises, Inc. (NASDAQ: SYKE), a leading provider of customer contact management and business process outsourcing services. As Executive Vice President of Global Delivery, Carrington led the operation with over 39,000 employees throughout 50 locations in 10 countries.

Additionally, Carrington served as President of Americas Outsourcing at Capgemini, President and CEO of the Interlink Group, and divisional President of the Americas for Electronic Data Systems. Mr. Carrington graduated from Indiana University with a Bachelor of Arts degree in Economics. 

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni is reimagining the virtual work from model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home. From a foundation of cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions. For more information visit OmniInteractions.com.

CONTACT
Julie Bacon
CMO
Omni Interactions
julie.bacon@OITeam.com