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The Future of Work is Gig, at Home and Flexible

Omni Interactions grew 204% YOY Growth

  • Achieved 8th straight quarter of YoY Growth

 

Denver, CO. – March 7, 2022Omni Interactions (“Omni”), the premier managed services partner providing on-demand contact center solutions, today announced its business results for the full year 2021. Omni ended the year with 203.6% revenue growth year over year as more companies are leveraging their Gig Economy business model to access talent around the country. Omni recorded more revenue in Q4 2021 than its entire year of revenue in 2020. Revenue for the full year was $45.8 million and the company projects it will continue to grow by 40% or more in 2022. Omni supports its growth profitably with positive cash flow creating a strong partner for its clients.

“Even as staffing shortages impact traditional contact centers, workers continue to seek Gig opportunities that enable them to be their own boss by choosing where and when to work” said Christopher M. Carrington, CEO and Managing Partner of Omni Interactions. “This sense of ownership drives greater worker satisfaction and better results for the clients they serve through the Omniverse marketplace.” Omni’s sourcing engine processes many thousands of Gig applicants every week.

“Clients and prospects alike are seeking solutions to address the On-Demand reality of our economy,” said Greg Hopkins Executive Vice President and Managing Partner of Omni Interactions. “While technology provides alternative means to support the customer experience, the average American still appreciates the human connection to finding fast answers to their questions.”

The Outsourced Customer Engagement Market is estimated at $75 billion in 2020 and is expected to grow 5-7% annually between now and 2024, per a Baird research report from August 2021.  “Demand for the Omniverse Marketplace continues to grow rapidly as companies are looking for customer experience solutions that offer On-Demand, highly flexible teams on an outsourced basis that can rapidly launch in days, not weeks or months,” said David Parkhurst, Chief Revenue Officer and Managing Partner of Omni Interactions.

About Omni Interactions

Founded in 2016, Omni Interactions (“Omni”) is the fastest-growing managed services provider of outsourced customer experience solutions leveraging the Gig Economy. Omni’s unique business model focuses on working and learning remotely, on-demand scalability and a 100% cloud-based technology platform to revolutionize the handling of omnichannel customer contacts and achieve higher quality outcomes at lower costs.

 

Omni is reimagining the virtual work from home business model by utilizing the burgeoning Gig Economy and shifting workforce engagement practices. By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions. Omni reunites the former leadership team of Alpine Access, the leader in cloud-based virtual customer experience solutions. For more information visit OmniInteractions.com.

 

Media Contact:

David Parkhurst
CRO & Managing Partner
Omni Interactions, Inc.
(720) 232-6487
david.parkhurst@oiteam.com

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Gig Economy Continues to Overcome Nationwide Labor Shortages

Omni Interactions continues meteoric growth as a preferred provider of outsourced customer support managed services

  • Omni Interactions grew 98% YOY for Q3 2021
  • Achieved 7th straight quarter of YoY Growth

Denver, CO. – October 26, 2021 – Omni Interactions (“Omni”), the premier managed services partner for on-demand contact center solutions, today announced its business results for the third quarter of 2021. Omni ended the quarter with 98.1% revenue growth year over year as companies looked to Omni to help expand their customer experience support levels including phone, chat, email, back office, and social media. Omni signed four new enterprise client partners and re-signed or expanded five existing clients across eight lines of business. As the nation struggles to find workers, Omni has been able to leverage the Gig Worker Economy to fuel its growth. Omni recognizes that people want jobs that provide the freedom to work from home, allow for complete schedule flexibility and compensate them well for their knowledge and expertise.

“Fortune 1000 companies continue to turn to Omni Interactions for our speed and flexibility when ramping our turnkey contact center services,” said David Parkhurst, Chief Revenue Officer and Managing Partner of Omni Interactions. “In a matter of weeks were able to seamlessly ramp two different programs for new clients, onboarding more than 500 agents each.” Some companies are asking their workers to return to the office to answer inbound customer care calls even though the world has proven this kind of work can be handled from home. Omni’s platform matches the supply of on-demand workforce with the labor demands of companies.

“The country is in a war for exceptional talent – that has the choice of where they want to work beyond anything we have seen before,” said Courtney Meyers, Chief Operations Officer and Managing Partner of Omni Interactions. “Omni has a distinct advantage in attracting talent because of the freedom and flexibility we provide our on-demand remote workers. By sourcing and selecting the best-matched talent through our Gig Economy model, Omni Gig Brand Ambassadors (GBAs) deliver the highest quality customer experience. And, through our unique efficiencies in delivery, we provide a price point that is significantly less expensive than traditional contact center alternatives”

  • 36% of U.S. workers are now considered Gig Workers, seeking flexibility, the distribution of income risk across multiple sources of income and looking to avoid an office/commute.
  • Freelancers are increasingly high-skilled: 50% of freelancers provide skilled services such as computer programming, marketing, IT, and business consulting, up from 45% in 2019.
  • 50% of Gen Z workers (age 18-22), 44% of Millennials (age 23-38), 30% of Gen X (age 39-54), and 26% of Boomers (age 55+) freelanced.

(Upwork, “Freelance Forward: 2020”)

About Omni Interactions
Founded in 2016, Omni Interactions (“Omni”) is the fastest-growing provider of outsourced customer experience managed services leveraging the Gig Economy. Omni’s unique business model focuses on working and learning remotely, on-demand scalability and a 100% cloud-based technology platform to revolutionize the handling of omnichannel customer contacts and achieve higher quality outcomes at lower costs.

Omni is reimagining the virtual work from home business model by utilizing the burgeoning Gig Economy and shifting workforce engagement practices. By connecting communities of gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions. Omni reunites the former leadership team of Alpine Access, the leader in cloud-based virtual customer experience solutions. For more information visit OmniInteractions.com.

MEDIA CONTACT
David Parkhurst
CRO & Managing Partner
Omni Interactions
(720) 232-6487
david.parkhurst@OITeam.com

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Omni Interactions Named to the 2021 Inc. 5000, Annual Ranking of the Fastest-Growing Private Companies in America

inc 5000

Omni’s growth driven by providing outstanding performance as the most flexible, most scalable, lowest-cost domestic customer support solution

Denver, CO. – September 14, 2021 — Inc. magazine today revealed that Omni Interactions (“Omni”), the premier provider of turnkey, at-home customer support solutions via its virtual technology platform, ranked No. 895 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses.

“Omni’s rapid growth is the result of enterprise partners recognizing our ability to access the most talented individuals across the United States, match their skills and expertise with specific client brands and deliver exceptional outcomes,” said Chris Carrington, CEO and Managing partner at Omni. “Before, during and after the global pandemic, we continue to demonstrate that work from home is the best model for customer support. Combining a work-at-home structure with Omni leadership’s expertise and a Gig Economy approach is a win-win-win for our Gig Brand Ambassadors, our clients and their customers.”

Omni was founded in 2016 by the leadership of the former Alpine Access with the intent of building a differentiated approach to outsourced customer support. The Omni Gig Platform eliminates geographical sourcing boundaries and enables the most qualified gig professionals to learn, work and live from across the entire country giving businesses flexibility, speed and scale wherever needed. Focusing on changing the legacy mindset of ‘command and control’ found in most call center environments today, Omni has espoused its Empowered and Connected Work (ECW™) organizational structure to fully benefit from the knowledge and experience of every team member to achieve client goals.

“By sourcing the best talent, providing elevated compensation and enabling total work flexibility from home, Omni staffs to needed levels consistently while achieving top performance results,” said David Parkhurst, Omni’s CRO and Managing Partner. “With a talent pool of over one hundred thousand workers, Omni can scale hundreds and even thousands of people in days to handle both short term ramps and ongoing volumes for its clients. Through exceptional operational efficiencies, we offer the lowest costs and best total value available in the United States today.”

As industries like retail and healthcare prepare for the fourth quarter seasonal ramp, Omni anticipates it will source and certify another 2,000 Gig workers before the end of the year.

“The 2021 Inc. 5000 list feels like one of the most important rosters of companies ever compiled,” says Scott Omelianuk, editor-in-chief of Inc. “Building one of the fastest-growing companies in America in any year is a remarkable achievement. Building one in the crisis we’ve lived through is just plain amazing. This kind of accomplishment comes with hard work, smart pivots, great leadership, and the help of a whole lot of people.”

Not only have the companies on the 2021 Inc. 5000 been very competitive within their markets, but this year’s list also proved especially resilient and flexible given 2020’s unprecedented challenges. Among the 5,000, the average median three-year growth rate soared to 543 percent, and median revenue reached $11.1 million. Together, those companies added more than 610,000 jobs over the past three years.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000.

About Omni Interactions

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company that is a leading technology platform for the Gig Economy.  Omni’s unique business model leverages the Gig Economy, working and learning from home, and a 100% cloud-based technology platform to revolutionize how customer contact channels of voice, chat, text, email and social media are delivered with higher quality outcomes at lower costs.

Omni is reimagining the virtual work from home business model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home.  By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions.  Omni reunites the former leadership team of Alpine Access, the leader in cloud-based virtual customer experience solutions.  For more information visit OmniInteractions.com

More about Inc. and the Inc. 5000

Methodology

Companies on the 2021 Inc. 5000 are ranked according to percentage revenue growth from 2017 to 2020. To qualify, companies must have been founded and generating revenue by March 31, 2017. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2020. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2017 is $100,000; the minimum for 2020 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Growth rates used to determine company rankings were calculated to three decimal places. There was one tie on this year’s Inc. 5000. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.

About Inc. Media

The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including web sites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Vision Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit www.inc.com.

For more information on the Inc. 5000 Vision Conference, visit http://conference.inc.com/

MEDIA CONTACT
David Parkhurst
CRO & Managing Partner
Omni Interactions
(720) 232-6487
david.parkhurst@OITeam.com

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Industry Veteran to Weave Disruptive Digital Technologies into the Fabric of the Gig Economy

Denver, CO. – August 25, 2021 — Omni Interactions (“Omni”), the premier virtual technology platform for the Gig Economy, today announced that it has welcomed Kabir Bazliel as its Chief Digital Officer and Managing Partner. A longtime technology executive in the Digital Transformation space, Kabir will focus on disrupting the marketplace for customer support solutions in the Gig Economy. By integrating Digital Agent, Artificial Intelligence and Cognitive Technologies with Omni’s Gig Economy, virtual customer support managed services, Kabir and his team look to drive further excellence and efficiency into Omni’s solutions.

“Omni’s strategic focus is to support our clients and their customers by engaging, developing and retaining exceptional Gig talent and then deploying them via our platform and customer experience managed services,” said Rob Duncan, Founder and President of Omni Interactions. “Kabir will play a critical role in increasing the intelligence and automation of supporting our Gig Brand Ambassadors to increase performance and reduce costs.” A digital technology visionary, Kabir brings to Omni more than two decades of experience in the design and delivery of cost-effective, high-performing technology solutions. Kabir, in support of rapid domestic and international growth, has held IT oversight responsibilities for the global delivery of client engagements with a total contract value of more than $750 million.

Prior to Omni, Kabir was with Capgemini America in the Business Services Division and served in various technology leadership roles at regional and global levels. Most recently at Capgemini, Kabir was the Head of Technology Enablement for the Americas and part of the Intelligent Automation Advisory team for key Fortune 500 clients. In this role he envisioned and established an ‘Automation & Robotics’ practice. Kabir also architected and delivered an ‘Intelligent Automation @ Scale’ Disputes Management solution for a Fortune 100 Logistics company.

Prior to Capgemini, Kabir led IT Solutions and Systems for Genpact (NYSE: G) Latin America, with Direct leadership of a 46-member cross functional IT team supporting Enterprise Content Management solutions and the systems development, deployment and support for more than 3,000 employees in Latin America and over 7,500 customer users globally. Additionally, Kabir has held roles at GE Capital International Services, the most recent being AVP / IT Head for the GE Insurance Center of Excellence.

Kabir graduated from St. Stephen’s College, University of Delhi with a Bachelor and Master of Arts. He also has a Post Graduate Certificate in Business Management – Service Industry from Indian Institute of Management, Kozhikode.

“We are ecstatic to have Kabir join the Omni team,” said Courtney Meyers, COO and Managing Partner at Omni Interactions. “Having worked with him on large, transformative digital projects, clients are always impressed with his innovative solutions to solve enterprise challenges. We look forward to Kabir applying this level of expertise to Omni’s vision.”

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company and a leading technology platform for the Gig Economy. Omni’s unique business model leverages the Gig Economy, working and learning from home, and a 100% cloud-based technology platform to revolutionize the handling of omnichannel customer contacts to achieve higher quality outcomes at lower costs.

Omni is reimagining the virtual work from home business model in light of the burgeoning Gig Economy and shifting workforce engagement practices.  By connecting communities of gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions.  Omni reunites the former leadership team of Alpine Access, the leader in cloud-based virtual customer experience solutions. For more information visit OmniInteractions.com

MEDIA CONTACT
David Parkhurst
CRO & Managing Partner
Omni Interactions
(720) 232-6487
david.parkhurst@OITeam.com

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Omni Interactions’ Growth Continues by Helping Clients Overcome Nationwide Hiring Challenges

Gig Economy stalwart grows 241% YOY for Q2 2021

Denver, CO. – July 20, 2021 — Omni Interactions (“Omni”), the premier virtual technology platform for the Gig Economy, today announced its business results for the second quarter of 2021. The company ended the quarter with 241% revenue growth year over year. Omni signed two new enterprise clients, four existing client expansions and eight new lines of business. Based on these new signings, Omni anticipates a second straight year of record growth and profitability paralleling the growth in the nationwide use of the Gig Economy. Per a recent McKinsey study, more than 55 million Americans participate in the US Gig Economy – a figure with an estimated 12% CAGR.

“More and more, enterprise clients are turning to the Gig Economy to overcome the nationwide hiring challenges being encountered during the emergence from Covid-19”, said Greg Hopkins, Managing Partner of Omni Interactions. “As talented, experienced people are seeking flexible work opportunities through Omni, our Gig model has demonstrated the ability to source and certify into production thousands of people in just weeks. Traditional competitors are struggling to find even handfuls of workers.” By sourcing talent nationwide and providing workers the flexibility to work from home and choose their own schedule, we are able to provide our clients with a rapid launch of a 7×24 inbound, customer experience for both short-term project work and steady state business.”

“Our pipeline of potential new clients has never been bigger,” said David Parkhurst, Chief Revenue Officer and Managing Partner of Omni Interactions. “Today’s economy demands that Fortune 1000 and fast-growing companies are able to rapidly respond to ever-changing customer support needs. The contact center, through phones, chat, email and social media, has become the front-door for the 7×24 customer experience. Our operational delivery teams have been exceptional at exceeding KPIs while providing staffing flexibility and partnership nimbleness. Omni’s Rapid Response Solution (ORRS™) is exactly what the marketplace is looking for during these unpredictable business times.”

As industries like retail and healthcare prepare for the fourth quarter seasonal ramp, Omni anticipates it will source and certify another 2,000 Gig workers before the end of the year. The Omni Gig Platform eliminates geographical sourcing boundaries and enables the most qualified gig professionals to learn, work and live from across the entire country giving businesses flexibility, speed and scale wherever needed.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company that is a leading technology platform for the Gig Economy.  Omni’s unique business model leverages the Gig Economy, working and learning from home, and a 100% cloud-based technology platform to revolutionize how customer contact channels of voice, chat, text, email and social media are delivered with higher quality outcomes at lower costs.

Omni is reimagining the virtual work from home business model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home.  By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions.  Omni reunites the former leadership team of Alpine Access, the leader in cloud-based virtual customer experience solutions.  For more information visit OmniInteractions.com

MEDIA CONTACT
David Parkhurst
CRO & Managing Partner
Omni Interactions
(720) 232-6487
david.parkhurst@OITeam.com

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Omni Interactions Maximizing Security for Customer Experience in the Gig Economy

4,000+ Active Gig Workers Call the Omni Platform Home for Learning, Working and Living

Denver, CO – April 27, 2021 — (“Omni”), the premier digital engagement platform for the Gig Economy, announced the successful completion of its annual Payment Card Industry (PCI) compliance audit and its certification as a Level 1 Service Provider. Further, after completing rigorous evaluations and auditing processes the company has also finalized its annual SOC 2 Type II attestation with zero exceptions.

“We are committed to leading the Gig Economy and work at home industry in our approach to security and compliance,” said Chris Carrington, CEO of Omni Interactions. “We want our clients, their customers and each one of our thousands of Gig Brand Ambassadors to know we are dedicated to complying with and exceeding the requirements established in the PCI and SOC 2 Type II standards. Omni continues to revolutionize our systems and operating practices to address evolving threats and changes to these standards.”

The Payment Card Industry Data Security Standard (PCI DSS), the global gold standard of security certifications endorsed by American Express, Discover Financial Services, JCB, MasterCard Worldwide and Visa Inc., was established by the payment card industry to help control and minimize credit card fraud while reducing the likelihood that sensitive account information is compromised. The standard has over 100 rigorous and rigid requirements that must be met, maintained, and validated annually by an external Qualified Security Assessor.

SOC 2 engagements are based on the AICPA’s Trust Services Criteria. SOC 2 service auditor reports focus on an organization’s non-financial reporting controls as “they relate to security, availability, processing integrity, confidentiality, and privacy of a system.” SOC 2 Type II evaluates a company’s policies and procedures over a specified time period in order to ensure continued compliance and reliability.

“As a trusted partner to our financial services, retail, healthcare and government clients, safeguarding payment transaction information as well as personal health information is our top priority,” said Rob Duncan, Founder and Chairman of Omni Interactions. “Ensuring compliance with the PCI and SOC 2 Type II standards and keeping our certifications up-to-date reflects our commitment to security and compliance for the protection of both credit card, healthcare and other client information.”

Omni is reimagining the work from home model, driving the burgeoning Gig Economy and shifting workforce management practices. By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions. Omni reunites the former leadership team of Alpine Access, the pioneer of cloud-based virtual customer experience solutions, as managing partners.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company that is the leading digital engagement platform for the Gig Economy. Omni’s unique business model leverages the Gig Economy, remote work and a 100% cloud-based technology platform to revolutionize how its clients engage with their customers. Omni supports client’s customers through voice, chat, text, email and social media, delivering higher quality outcomes, rapid ramps and increased flexibility at lower total costs.

For more information visit omniinteractions.com.

MEDIA CONTACT
David Parkhurst
CRO & Managing Partner
Omni Interactions
(720) 232-6487
david@OITeam.com

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Omni Interactions Powers the Gig Economy with Q1 growth of 348%

4,000+ Active Gig Workers Call the Omni Platform Home for Learning, Working and Living

Denver, CO – April 13, 2021 — Omni Interactions (“Omni”), the premier virtual technology engagement platform for the Gig Economy, today announced its business results for the first quarter of 2021. The company ended the quarter with 348% revenue growth year-over-year and signed three new enterprise clients in previously untapped markets. Based on these new signings and ongoing expansion with the company’s other Fortune 500 accounts, Omni anticipates full year revenue growth
to more than double in 2021.

“From the C-suite to customer experience leaders, companies across industries are recognizing the significant economic benefit of Omni Interactions’ Gig Economy model, flexibility and delivery success”, said Rob Duncan, Founder and President of Omni Interactions. “By leveraging our empowered and connected virtual processes and a 100% domestic talent pool of at-home Gig Brand Ambassadors, our clients enhance their brand reputation while cost-effectively improving their ability
to serve, delight, grow and retain more customers.”

Omni’s strong financial footing has allowed the company to continue to invest in its technology platform and cutting-edge business processes necessary to accommodate an influx of new customer contracts and existing program expansions. In a sign that corporations are increasingly handling complex interactions onshore and at-home, Omni is trusted to support programs in financial services, retail, government, and healthcare.

“The virtual nature of Omni’s business model makes our growth plan possible by eliminating geographical sourcing boundaries and allowing it to enable the most qualified Gig professionals to learn, work and live from across the entire country,” said Christopher M. Carrington, Chief Executive Officer of Omni Interactions.

Omni is reimagining the virtual work from home model, driving the burgeoning Gig Economy and shifting workforce management practices. By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions. Omni reunites the former leadership team of Alpine Access, the pioneer of cloud-based virtual customer experience solutions.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company that is the leading technology platform for the Gig Economy. Omni’s unique business model leverages the Gig Economy and a 100% cloud-based technology platform to revolutionize how its clients engage with their customers. Omni supports client’s customers through voice, chat, text, email and social media, delivering higher quality outcomes, rapid ramps and increased flexibility at lower total costs. For more information, visit OmniInteractions.com.

CONTACT
David Parkhurst
Chief Revenue Officer
Omni Interactions
david@OITeam.com

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Industry Veteran to Accelerate Growth in Gig Economy

25-year leader to bring go-to-market expertise to transform customer support for major US brands.

CASTLE PINES, CO – December 8, 2020 — Today, employee-owned Omni Interactions Inc. officially welcomed Gregory G. Hopkins as its EVP and Managing Partner. Omni is the leading technology platform for the Gig Economy, linking its Gig Brand Ambassadors (GBAs) to fortune 1,000 to deliver customer contact solutions. A long time leader in the BPO space, Hopkins teams up again with Chris Carrington to help drive this innovative new solution to the market. 

“I am excited to team up with Greg again to truly transform the way our clients can support their customers,” says Carrington, Omni CEO. “Greg brings a never-ending commitment to our clients and their customers. He is tireless in thinking how we can leverage all this gig talent to make a difference in supporting our client’s customers.”

A BPO industry veteran, Hopkins has more than 25 years of business and sales leadership experience and has overseen go-to-market strategies for multi-billion dollar companies.

With a successful record in leading sales programs globally, Hopkins has a keen sense of strategic planning, revenue growth, and client relationship management. His leadership development and understanding of client requirements help drive the company’s success and enhance its position as a leader in the industry.

Hopkins served as Chief Client Officer and EVP at Alorica, a leading global BPO company. His responsibilities included the management of all embedded base sales initiatives and activities. At the Chairman and Founder’s request, Greg implemented the same organizational design and relationship management focus in six months as he did in previous roles.

Before Alorica, Hopkins served as EVP of Sales at Stream Global Services, Inc. Upon joining Stream, the company had negative double-digit growth and EBITDA.

Under Hopkins’ leadership, the company was able to achieve positive double-digit growth and high-digit positive EBITDA. That turnaround created a buzz in the industry, and Convergys acquired Stream as a result. 

Hopkins also spent seven years at TeleTech as EVP of Sales and Marketing. In that role, he took the company from $700M in revenue to $1.3B organically. During that period, the stock price rose from $3.75 to $41.00, and TeleTech led the EBITDA margin industry.

Previous to those engagements, Hopkins was the Chief Client Officer at TeaLeaf Technology, Inc.and was a vital member of the team that put them in a position to be purchased by IBM. 

Hopkins also had a 20-year career with AT&T Technologies, Inc. and earned an Executive Master of Business Administration (MBA) from the University of San Francisco, as well as a Bachelor of Science degree in business administration from Whittier College.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni is reimagining the virtual work from home model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home. From a foundation of a cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions. For more information, visit OmniInteractions.com.

CONTACT
David Parkhurst
Chief Revenue Officer
Omni Interactions
david.parkhurst@OITeam.com

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Promoter of WFH Space Sets Sights on the Gig Economy

 20-Year Industry Veteran Turns His Attention to Connecting the Gig Workforce to the Nation’s Leading Brands

CASTLE PINES, CO – January 1, 2020 — Today, employee-owned Omni Interactions Inc. officially welcomed Christopher M. Carrington as the company’s Chief Executive Officer. Omni is the leading technology platform for the Gig Economy linking its Gig Brand Ambassadors (GBAs) to the Fortune 1,000 in order to deliver customer contact solutions. Carrington, a pioneer of the Work From Home (WFH) model while head of Alpine Access, brings not only decades of experience, but a proven team.

“I am ecstatic to get the former Alpine Access leadership team back together, says Rob Duncan, Founder and President of Omni Interactions which began in 2016. “The chance to again partner with Chris to leverage the Gig Economy to deliver world class customer success solutions is exciting.”

Omni Interactions reunites the former leadership team that led to the 800% growth of Alpine Access, the leader in cloud-based virtual contact center solutions. Omni’s unique business model, leverages the Gig Economy, working from home, and a 100% cloud-based technology platform to revolutionize how customer contact channels of voice, chat, text, email, and social media are delivered with higher quality outcomes at  lower costs.

“We are bringing innovation and disruption to an industry that is ripe for change. It’s more than just sending people home to work; we are tackling how gig workers are sourced, certified, and retained in order to serve the nation’s top brands. And we are doing that with a platform-enabled marketplace,” says Carrington.

More than ever, delivering a consistent brand experience through Omni channels is essential to maximizing the lifetime value of a customer relationship. In addition, Omni’s model provides a technology platform solution for leading brands offering the flexibility required to serve both customers and shareholders.

“Chris’ extensive technology-enabled business services background will quickly advance the Omni vision to create an effective Gig Marketplace,” says Duncan. “Chris brings a unique combination of strategy, executive leadership and sales experience that will guide Omni Interactions through its next phase of growth.

Carrington’s successful career spans more than 35 years leading and growing global corporations that deliver technology-enabled business services. Most recently, Carrington served as Chief Executive Officer for ServiceSource (NASDAQ: SERV), the leader in outsourced inside sales, customer success and revenue retention solutions to B2B enterprises around the globe. ServiceSource has more than 3,500 sales specialists in 8 countries, speaking 45 languages who find, convert, nurture and retain more than $9 billion in annual revenue on behalf of SaaS, Software, Hardware, and Medical device companies.  

Previous to ServiceSource, Carrington served as President and Chief Executive Officer of Alpine Access, Inc., the leader in cloud-based virtual contact center solutions. Alpine Access was acquired by SYKES Enterprises, Inc. (NASDAQ: SYKE), a leading provider of customer contact management and business process outsourcing services. As Executive Vice President of Global Delivery, Carrington led the operation with over 39,000 employees throughout 50 locations in 10 countries.

Additionally, Carrington served as President of Americas Outsourcing at Capgemini, President and CEO of the Interlink Group, and divisional President of the Americas for Electronic Data Systems. Mr. Carrington graduated from Indiana University with a Bachelor of Arts degree in Economics. 

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni is reimagining the virtual work from model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home. From a foundation of cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions. For more information visit OmniInteractions.com.

CONTACT
Julie Bacon
CMO
Omni Interactions
julie.bacon@OITeam.com