Omni Interactions CEO Christopher Carrington to Join CX Author and Entrepreneur Ian Barkin on Main Stage at Frost & Sullivan’s Customer Contact East MindXchange
Customer experience leaders will take the main stage to discuss the future of people-based customer support Denver, CO, March 28, 2023 – Omni Interactions, the fastest-growing provider of outsourced customer experience, has been selected to exhibit and speak at Frost & Sullivan Customer Contact East MindXchange, set to be held from April 23-26, 2023. Omni […]
Debunking the Myths Around Gig Customer Experience
Gig Work has become increasingly commonplace, with more and more people relying on Gigs to supplement their income or as a full-time job. But despite its popularity, there are still some common misconceptions about Gig Customer Experience. Omni Interactions CEO Chris Carrington, recently sat down with Principal Analyst at Frost & Sullivan, Michael DeSalles to […]
Omni Interactions Appoints Daniel Akre as Vice President of Revenue Growth
Brings his nearly 20 years of experience growing and advising BPOs on remote customer experience to Omni Interactions Denver, CO, March 22, 2023– Omni Interactions, the fastest-growing provider of outsourced customer experience, welcomes remote customer care & GigCX industry expert, Daniel Akre, to the company. Akre joins Omni with an exceptional pedigree in the contact […]
Frost & Sullivan and Omni Interactions Publish Findings on the Growth of Gig Customer Experience
Gig CX provides unique advantages to companies including access to nationwide talent pools, improved customer satisfaction, and cost savings Denver, CO, March 16, 2023 – Frost & Sullivan and Omni Interactions’ research shows that the acceptance of Gig Workers in the CX industry continues to rise post-pandemic. In 2023 the Gig Economy will be about […]
Frost & Sullivan on Leveraging the Gig Economy for High-Value Customer Experience
Omni Interactions CEO Chris Carrington recently sat down with Michael DeSalles, Principal Analyst at Frost & Sullivan to chat about the growing Gig Economy and its impact on customer experience. In this blog, we will recap key topics from the conversation including the current state of remote work and the Gig Economy, statistics about its […]
Omni Interactions Ranks No. 2 on Inc. Magazine’s List of the Rocky Mountain Region’s Fastest-Growing Private Companies
With a three-year revenue growth of 3,100%, Omni Interactions is named as one of the fastest-growing companies Denver, CO, March 2, 2023 – Inc. Magazine revealed that Omni Interactions is No. 2 on its third annual Inc. 5000 Regionals: Rocky Mountain list, the most prestigious ranking of the fastest-growing Rocky Mountain private companies, based in […]
The True Cost of Agent Attrition
Agent attrition is a major issue in the contact center and customer service outsourcing industry. With agents leaving for better opportunities or due to burnout, it can be difficult to maintain high levels of productivity and quality of service. But what are the tangible costs associated with agent attrition? In this blog post, we will […]
How to Ensure a Secure Work Environment for Remote Agents
Creating a secure virtual work environment for customer experience (CX) agents is critical to protecting sensitive customer data, maintaining privacy, and preventing unauthorized access. Here are some steps that an IT team can take to create a secure virtual work environment for CX agents with a strong focus on endpoint security and protection against malware: […]
How Omni Interactions Leverages Military-Affiliated Workers to Drive Improved CX
At Omni Interactions, we have a deep appreciation for the sacrifices and commitment of all military-affiliated individuals. That’s why we strive to make our business a top employer for veterans, active-duty service members, reservists, and their families. We also love partnering with military-affiliated companies to provide them with customizable customer engagement solutions that help drive […]