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Omni Interactions Named to the 2021 Inc. 5000, Annual Ranking of the Fastest-Growing Private Companies in America

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Omni’s growth driven by providing outstanding performance as the most flexible, most scalable, lowest-cost domestic customer support solution

Denver, CO. – September 14, 2021 — Inc. magazine today revealed that Omni Interactions (“Omni”), the premier provider of turnkey, at-home customer support solutions via its virtual technology platform, ranked No. 895 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses.

“Omni’s rapid growth is the result of enterprise partners recognizing our ability to access the most talented individuals across the United States, match their skills and expertise with specific client brands and deliver exceptional outcomes,” said Chris Carrington, CEO and Managing partner at Omni. “Before, during and after the global pandemic, we continue to demonstrate that work from home is the best model for customer support. Combining a work-at-home structure with Omni leadership’s expertise and a Gig Economy approach is a win-win-win for our Gig Brand Ambassadors, our clients and their customers.”

Omni was founded in 2016 by the leadership of the former Alpine Access with the intent of building a differentiated approach to outsourced customer support. The Omni Gig Platform eliminates geographical sourcing boundaries and enables the most qualified gig professionals to learn, work and live from across the entire country giving businesses flexibility, speed and scale wherever needed. Focusing on changing the legacy mindset of ‘command and control’ found in most call center environments today, Omni has espoused its Empowered and Connected Work (ECW™) organizational structure to fully benefit from the knowledge and experience of every team member to achieve client goals.

“By sourcing the best talent, providing elevated compensation and enabling total work flexibility from home, Omni staffs to needed levels consistently while achieving top performance results,” said David Parkhurst, Omni’s CRO and Managing Partner. “With a talent pool of over one hundred thousand workers, Omni can scale hundreds and even thousands of people in days to handle both short term ramps and ongoing volumes for its clients. Through exceptional operational efficiencies, we offer the lowest costs and best total value available in the United States today.”

As industries like retail and healthcare prepare for the fourth quarter seasonal ramp, Omni anticipates it will source and certify another 2,000 Gig workers before the end of the year.

“The 2021 Inc. 5000 list feels like one of the most important rosters of companies ever compiled,” says Scott Omelianuk, editor-in-chief of Inc. “Building one of the fastest-growing companies in America in any year is a remarkable achievement. Building one in the crisis we’ve lived through is just plain amazing. This kind of accomplishment comes with hard work, smart pivots, great leadership, and the help of a whole lot of people.”

Not only have the companies on the 2021 Inc. 5000 been very competitive within their markets, but this year’s list also proved especially resilient and flexible given 2020’s unprecedented challenges. Among the 5,000, the average median three-year growth rate soared to 543 percent, and median revenue reached $11.1 million. Together, those companies added more than 610,000 jobs over the past three years.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000.

About Omni Interactions

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company that is a leading technology platform for the Gig Economy.  Omni’s unique business model leverages the Gig Economy, working and learning from home, and a 100% cloud-based technology platform to revolutionize how customer contact channels of voice, chat, text, email and social media are delivered with higher quality outcomes at lower costs.

Omni is reimagining the virtual work from home business model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home.  By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions.  Omni reunites the former leadership team of Alpine Access, the leader in cloud-based virtual customer experience solutions.  For more information visit OmniInteractions.com

More about Inc. and the Inc. 5000

Methodology

Companies on the 2021 Inc. 5000 are ranked according to percentage revenue growth from 2017 to 2020. To qualify, companies must have been founded and generating revenue by March 31, 2017. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2020. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2017 is $100,000; the minimum for 2020 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Growth rates used to determine company rankings were calculated to three decimal places. There was one tie on this year’s Inc. 5000. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.

About Inc. Media

The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including web sites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Vision Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit www.inc.com.

For more information on the Inc. 5000 Vision Conference, visit http://conference.inc.com/

MEDIA CONTACT
David Parkhurst
CRO & Managing Partner
Omni Interactions
(720) 232-6487
david.parkhurst@OITeam.com

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Press Releases

Industry Veteran to Weave Disruptive Digital Technologies into the Fabric of the Gig Economy

Denver, CO. – August 25, 2021 — Omni Interactions (“Omni”), the premier virtual technology platform for the Gig Economy, today announced that it has welcomed Kabir Bazliel as its Chief Digital Officer and Managing Partner. A longtime technology executive in the Digital Transformation space, Kabir will focus on disrupting the marketplace for customer support solutions in the Gig Economy. By integrating Digital Agent, Artificial Intelligence and Cognitive Technologies with Omni’s Gig Economy, virtual customer support managed services, Kabir and his team look to drive further excellence and efficiency into Omni’s solutions.

“Omni’s strategic focus is to support our clients and their customers by engaging, developing and retaining exceptional Gig talent and then deploying them via our platform and customer experience managed services,” said Rob Duncan, Founder and President of Omni Interactions. “Kabir will play a critical role in increasing the intelligence and automation of supporting our Gig Brand Ambassadors to increase performance and reduce costs.” A digital technology visionary, Kabir brings to Omni more than two decades of experience in the design and delivery of cost-effective, high-performing technology solutions. Kabir, in support of rapid domestic and international growth, has held IT oversight responsibilities for the global delivery of client engagements with a total contract value of more than $750 million.

Prior to Omni, Kabir was with Capgemini America in the Business Services Division and served in various technology leadership roles at regional and global levels. Most recently at Capgemini, Kabir was the Head of Technology Enablement for the Americas and part of the Intelligent Automation Advisory team for key Fortune 500 clients. In this role he envisioned and established an ‘Automation & Robotics’ practice. Kabir also architected and delivered an ‘Intelligent Automation @ Scale’ Disputes Management solution for a Fortune 100 Logistics company.

Prior to Capgemini, Kabir led IT Solutions and Systems for Genpact (NYSE: G) Latin America, with Direct leadership of a 46-member cross functional IT team supporting Enterprise Content Management solutions and the systems development, deployment and support for more than 3,000 employees in Latin America and over 7,500 customer users globally. Additionally, Kabir has held roles at GE Capital International Services, the most recent being AVP / IT Head for the GE Insurance Center of Excellence.

Kabir graduated from St. Stephen’s College, University of Delhi with a Bachelor and Master of Arts. He also has a Post Graduate Certificate in Business Management – Service Industry from Indian Institute of Management, Kozhikode.

“We are ecstatic to have Kabir join the Omni team,” said Courtney Meyers, COO and Managing Partner at Omni Interactions. “Having worked with him on large, transformative digital projects, clients are always impressed with his innovative solutions to solve enterprise challenges. We look forward to Kabir applying this level of expertise to Omni’s vision.”

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company and a leading technology platform for the Gig Economy. Omni’s unique business model leverages the Gig Economy, working and learning from home, and a 100% cloud-based technology platform to revolutionize the handling of omnichannel customer contacts to achieve higher quality outcomes at lower costs.

Omni is reimagining the virtual work from home business model in light of the burgeoning Gig Economy and shifting workforce engagement practices.  By connecting communities of gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions.  Omni reunites the former leadership team of Alpine Access, the leader in cloud-based virtual customer experience solutions. For more information visit OmniInteractions.com

MEDIA CONTACT
David Parkhurst
CRO & Managing Partner
Omni Interactions
(720) 232-6487
david.parkhurst@OITeam.com

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Press Releases

Omni Interactions’ Growth Continues by Helping Clients Overcome Nationwide Hiring Challenges

Gig Economy stalwart grows 241% YOY for Q2 2021

Denver, CO. – July 20, 2021 — Omni Interactions (“Omni”), the premier virtual technology platform for the Gig Economy, today announced its business results for the second quarter of 2021. The company ended the quarter with 241% revenue growth year over year. Omni signed two new enterprise clients, four existing client expansions and eight new lines of business. Based on these new signings, Omni anticipates a second straight year of record growth and profitability paralleling the growth in the nationwide use of the Gig Economy. Per a recent McKinsey study, more than 55 million Americans participate in the US Gig Economy – a figure with an estimated 12% CAGR.

“More and more, enterprise clients are turning to the Gig Economy to overcome the nationwide hiring challenges being encountered during the emergence from Covid-19”, said Greg Hopkins, Managing Partner of Omni Interactions. “As talented, experienced people are seeking flexible work opportunities through Omni, our Gig model has demonstrated the ability to source and certify into production thousands of people in just weeks. Traditional competitors are struggling to find even handfuls of workers.” By sourcing talent nationwide and providing workers the flexibility to work from home and choose their own schedule, we are able to provide our clients with a rapid launch of a 7×24 inbound, customer experience for both short-term project work and steady state business.”

“Our pipeline of potential new clients has never been bigger,” said David Parkhurst, Chief Revenue Officer and Managing Partner of Omni Interactions. “Today’s economy demands that Fortune 1000 and fast-growing companies are able to rapidly respond to ever-changing customer support needs. The contact center, through phones, chat, email and social media, has become the front-door for the 7×24 customer experience. Our operational delivery teams have been exceptional at exceeding KPIs while providing staffing flexibility and partnership nimbleness. Omni’s Rapid Response Solution (ORRS™) is exactly what the marketplace is looking for during these unpredictable business times.”

As industries like retail and healthcare prepare for the fourth quarter seasonal ramp, Omni anticipates it will source and certify another 2,000 Gig workers before the end of the year. The Omni Gig Platform eliminates geographical sourcing boundaries and enables the most qualified gig professionals to learn, work and live from across the entire country giving businesses flexibility, speed and scale wherever needed.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company that is a leading technology platform for the Gig Economy.  Omni’s unique business model leverages the Gig Economy, working and learning from home, and a 100% cloud-based technology platform to revolutionize how customer contact channels of voice, chat, text, email and social media are delivered with higher quality outcomes at lower costs.

Omni is reimagining the virtual work from home business model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home.  By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions.  Omni reunites the former leadership team of Alpine Access, the leader in cloud-based virtual customer experience solutions.  For more information visit OmniInteractions.com

MEDIA CONTACT
David Parkhurst
CRO & Managing Partner
Omni Interactions
(720) 232-6487
david.parkhurst@OITeam.com

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Press Releases

Omni Interactions Maximizing Security for Customer Experience in the Gig Economy

4,000+ Active Gig Workers Call the Omni Platform Home for Learning, Working and Living

Denver, CO – April 27, 2021 — (“Omni”), the premier digital engagement platform for the Gig Economy, announced the successful completion of its annual Payment Card Industry (PCI) compliance audit and its certification as a Level 1 Service Provider. Further, after completing rigorous evaluations and auditing processes the company has also finalized its annual SOC 2 Type II attestation with zero exceptions.

“We are committed to leading the Gig Economy and work at home industry in our approach to security and compliance,” said Chris Carrington, CEO of Omni Interactions. “We want our clients, their customers and each one of our thousands of Gig Brand Ambassadors to know we are dedicated to complying with and exceeding the requirements established in the PCI and SOC 2 Type II standards. Omni continues to revolutionize our systems and operating practices to address evolving threats and changes to these standards.”

The Payment Card Industry Data Security Standard (PCI DSS), the global gold standard of security certifications endorsed by American Express, Discover Financial Services, JCB, MasterCard Worldwide and Visa Inc., was established by the payment card industry to help control and minimize credit card fraud while reducing the likelihood that sensitive account information is compromised. The standard has over 100 rigorous and rigid requirements that must be met, maintained, and validated annually by an external Qualified Security Assessor.

SOC 2 engagements are based on the AICPA’s Trust Services Criteria. SOC 2 service auditor reports focus on an organization’s non-financial reporting controls as “they relate to security, availability, processing integrity, confidentiality, and privacy of a system.” SOC 2 Type II evaluates a company’s policies and procedures over a specified time period in order to ensure continued compliance and reliability.

“As a trusted partner to our financial services, retail, healthcare and government clients, safeguarding payment transaction information as well as personal health information is our top priority,” said Rob Duncan, Founder and Chairman of Omni Interactions. “Ensuring compliance with the PCI and SOC 2 Type II standards and keeping our certifications up-to-date reflects our commitment to security and compliance for the protection of both credit card, healthcare and other client information.”

Omni is reimagining the work from home model, driving the burgeoning Gig Economy and shifting workforce management practices. By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions. Omni reunites the former leadership team of Alpine Access, the pioneer of cloud-based virtual customer experience solutions, as managing partners.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company that is the leading digital engagement platform for the Gig Economy. Omni’s unique business model leverages the Gig Economy, remote work and a 100% cloud-based technology platform to revolutionize how its clients engage with their customers. Omni supports client’s customers through voice, chat, text, email and social media, delivering higher quality outcomes, rapid ramps and increased flexibility at lower total costs.

For more information visit omniinteractions.com.

MEDIA CONTACT
David Parkhurst
CRO & Managing Partner
Omni Interactions
(720) 232-6487
david@OITeam.com

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Press Releases

Omni Interactions Powers the Gig Economy with Q1 growth of 348%

4,000+ Active Gig Workers Call the Omni Platform Home for Learning, Working and Living

Denver, CO – April 13, 2021 — Omni Interactions (“Omni”), the premier virtual technology engagement platform for the Gig Economy, today announced its business results for the first quarter of 2021. The company ended the quarter with 348% revenue growth year-over-year and signed three new enterprise clients in previously untapped markets. Based on these new signings and ongoing expansion with the company’s other Fortune 500 accounts, Omni anticipates full year revenue growth
to more than double in 2021.

“From the C-suite to customer experience leaders, companies across industries are recognizing the significant economic benefit of Omni Interactions’ Gig Economy model, flexibility and delivery success”, said Rob Duncan, Founder and President of Omni Interactions. “By leveraging our empowered and connected virtual processes and a 100% domestic talent pool of at-home Gig Brand Ambassadors, our clients enhance their brand reputation while cost-effectively improving their ability
to serve, delight, grow and retain more customers.”

Omni’s strong financial footing has allowed the company to continue to invest in its technology platform and cutting-edge business processes necessary to accommodate an influx of new customer contracts and existing program expansions. In a sign that corporations are increasingly handling complex interactions onshore and at-home, Omni is trusted to support programs in financial services, retail, government, and healthcare.

“The virtual nature of Omni’s business model makes our growth plan possible by eliminating geographical sourcing boundaries and allowing it to enable the most qualified Gig professionals to learn, work and live from across the entire country,” said Christopher M. Carrington, Chief Executive Officer of Omni Interactions.

Omni is reimagining the virtual work from home model, driving the burgeoning Gig Economy and shifting workforce management practices. By connecting communities of Gig workers with the nation’s leading brands, Omni delivers consistent, reliable customer experience solutions. Omni reunites the former leadership team of Alpine Access, the pioneer of cloud-based virtual customer experience solutions.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions (“Omni”) is an employee-owned company that is the leading technology platform for the Gig Economy. Omni’s unique business model leverages the Gig Economy and a 100% cloud-based technology platform to revolutionize how its clients engage with their customers. Omni supports client’s customers through voice, chat, text, email and social media, delivering higher quality outcomes, rapid ramps and increased flexibility at lower total costs. For more information, visit OmniInteractions.com.

CONTACT
David Parkhurst
Chief Revenue Officer
Omni Interactions
david@OITeam.com

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Uncategorized

High volume of Covid-19 vaccine calls and support requests?

High volume of Covid-19 vaccine calls and support requests?

Get help now from our HIPAA-compliant support experts.

How Omni Can Help

Give us a call and we can walk through the details on how we can quickly and effectively supplement your current operations.

  • Scheduling, inbound inquiries, outbound confirmations
  • Support across all channels, including: phones, chats, texts, email, web, and social media
  • We can partner with existing teams or manage 100% of volumes

Recent 'Rapid Ramp' Launches for Five Clients

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We're Support and Privacy Experts

Dealing with medical information requires true professionals. This isn’t a job for your typical “call center” agents or temps.

  • HIPAA-compliant, with processes and tools that sync with your systems
  • Experts in every major customer support tool
  • Multilingual: 10+ languages
  • Experienced, U.S.-based remote workforce 

Fast, Flexible, and Scalable

Never be short handed, or overstaffed.

Trusted by Brands You Know

Great organizations that have trusted us with their customers, from Fortune 500 companies to rapid-growth ‘unicorns’ to startups, Omni has the delivery expertise for rapid ramps and complex interactions. 

Contact Us to Learn More

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Press Releases

Industry Veteran to Accelerate Growth in Gig Economy

25-year leader to bring go-to-market expertise to transform customer support for major US brands.

CASTLE PINES, CO – December 8, 2020 — Today, employee-owned Omni Interactions Inc. officially welcomed Gregory G. Hopkins as its EVP and Managing Partner. Omni is the leading technology platform for the Gig Economy, linking its Gig Brand Ambassadors (GBAs) to fortune 1,000 to deliver customer contact solutions. A long time leader in the BPO space, Hopkins teams up again with Chris Carrington to help drive this innovative new solution to the market. 

“I am excited to team up with Greg again to truly transform the way our clients can support their customers,” says Carrington, Omni CEO. “Greg brings a never-ending commitment to our clients and their customers. He is tireless in thinking how we can leverage all this gig talent to make a difference in supporting our client’s customers.”

A BPO industry veteran, Hopkins has more than 25 years of business and sales leadership experience and has overseen go-to-market strategies for multi-billion dollar companies.

With a successful record in leading sales programs globally, Hopkins has a keen sense of strategic planning, revenue growth, and client relationship management. His leadership development and understanding of client requirements help drive the company’s success and enhance its position as a leader in the industry.

Hopkins served as Chief Client Officer and EVP at Alorica, a leading global BPO company. His responsibilities included the management of all embedded base sales initiatives and activities. At the Chairman and Founder’s request, Greg implemented the same organizational design and relationship management focus in six months as he did in previous roles.

Before Alorica, Hopkins served as EVP of Sales at Stream Global Services, Inc. Upon joining Stream, the company had negative double-digit growth and EBITDA.

Under Hopkins’ leadership, the company was able to achieve positive double-digit growth and high-digit positive EBITDA. That turnaround created a buzz in the industry, and Convergys acquired Stream as a result. 

Hopkins also spent seven years at TeleTech as EVP of Sales and Marketing. In that role, he took the company from $700M in revenue to $1.3B organically. During that period, the stock price rose from $3.75 to $41.00, and TeleTech led the EBITDA margin industry.

Previous to those engagements, Hopkins was the Chief Client Officer at TeaLeaf Technology, Inc.and was a vital member of the team that put them in a position to be purchased by IBM. 

Hopkins also had a 20-year career with AT&T Technologies, Inc. and earned an Executive Master of Business Administration (MBA) from the University of San Francisco, as well as a Bachelor of Science degree in business administration from Whittier College.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni is reimagining the virtual work from home model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home. From a foundation of a cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions. For more information, visit OmniInteractions.com.

CONTACT
David Parkhurst
Chief Revenue Officer
Omni Interactions
david.parkhurst@OITeam.com

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Uncategorized

People matter. Introducing our Gig Workers Bill of Rights.

Here at Omni we put the welfare of gig workers front and center. So much so that we are the first company to craft a Gig Workers Bill of Rights. We believe in the limitless potential of all people and we back our powerful Bill of Rights with action.

Why does this matter to you, our clients?

First, we know that treating people exceptionally well means they are more apt to enjoy the work they do and remain in our Gig Brand Ambassador (GBA) community longer. Second, by providing clear paths to real earnings and educational opportunities, GBAs don’t just perform tasks, they deliver extraordinary experiences.

Omni is creating communities of GBAs who are passionate about the brands they represent and have the skillsets to do so most effectively. See how Omni is going above and beyond to empower gig workers in this burgeoning economy:

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Are you a gig worker? You deserve the best!

More gig workers are entering the job market this year than ever before. Yet not all gig workers are treated as well as they should – wages that don’t add up to the claims, or continuing fees for education and platforms. Plus, suboptimal tools and support are all too common. Omni has been so motivated by these unfortunate experiences that we are the first company to craft a Gig Workers Bill of Rights.

We believe in the limitless potential of all people – it’s why we built Omni the way we did in the first place.

Omni is driven to connect skilled, passionate gig workers with leading companies who value these traits. Further, Omni is committed to provide education, support, and competitive earning potential to help gig workers support the lifestyles they aspire to achieve.

Omni believes all gig workers are entitled to choose how and when they earn a living and create a life that brings them joy and fulfillment. See how we are raising the standards and paving the way for your success:

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Event

Is your W@H workforce falling short in these 5 areas?

Many companies have elected to utilize home-based teams for sales and customer support. But just having agents connected from home doesn’t mean they are maximizing productivity.

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Companies that are applying traditional, brick-and-mortar thinking to their work@home customer support will quickly discover this isn’t a sustainable approach.

Join us for a free, live webinar
Thursday, October 29 @ 2:00 pm ET
Omni’s Chief Revenue Officer, David Parkhurst a 20-year veteran of work-at-home, will share the most important areas of focus to advance your at-home delivery.

Watch the recorded webinar!
Omni’s Chief Revenue Officer, David Parkhurst a 20-year veteran of work-at-home, shares the most important areas of focus to advance your at-home delivery.
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If you’ve sent your customer service and sales agents home to work you can’t afford to miss this event!

David offers guidance on:

  1. Creating an “at-home-first” strategy
  2. Broadening the scope of your selection (where & who & how)
  3. Designing training to support this workforce remotely
  4. Executing a more fluid operational model
  5. Reducing your dependence on hardware and capital expense

Can’t attend the live webinar with Q&A? Register anyway to ensure you receive the replay following the event.

Who is Omni
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Omni connects the nation’s top brands with gig workers to provide sales and customer support.

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We attract and match the best people across North America to our clients’ unique requirements within our secure digital marketplace.

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Omni elevates the customer service experience in how we engage, support and compensate our Gig Brand Ambassadors.

The leadership team at Omni pioneered the work at home model more than 20 years ago to enhance flexibility, lower costs and access exceptional talent.

Learn how Omni is again revolutionizing the model and how we can work together to better support your customers.