25-year leader to bring go-to-market expertise to transform customer support for major US brands.

CASTLE PINES, CO – December 8, 2020 — Today, employee-owned Omni Interactions Inc. officially welcomed Gregory G. Hopkins as its EVP and Managing Partner. Omni is the leading technology platform for the Gig Economy, linking its Gig Brand Ambassadors (GBAs) to fortune 1,000 to deliver customer contact solutions. A long time leader in the BPO space, Hopkins teams up again with Chris Carrington to help drive this innovative new solution to the market. 

“I am excited to team up with Greg again to truly transform the way our clients can support their customers,” says Carrington, Omni CEO. “Greg brings a never-ending commitment to our clients and their customers. He is tireless in thinking how we can leverage all this gig talent to make a difference in supporting our client’s customers.”

A BPO industry veteran, Hopkins has more than 25 years of business and sales leadership experience and has overseen go-to-market strategies for multi-billion dollar companies.

With a successful record in leading sales programs globally, Hopkins has a keen sense of strategic planning, revenue growth, and client relationship management. His leadership development and understanding of client requirements help drive the company’s success and enhance its position as a leader in the industry.

Hopkins served as Chief Client Officer and EVP at Alorica, a leading global BPO company. His responsibilities included the management of all embedded base sales initiatives and activities. At the Chairman and Founder’s request, Greg implemented the same organizational design and relationship management focus in six months as he did in previous roles.

Before Alorica, Hopkins served as EVP of Sales at Stream Global Services, Inc. Upon joining Stream, the company had negative double-digit growth and EBITDA.

Under Hopkins’ leadership, the company was able to achieve positive double-digit growth and high-digit positive EBITDA. That turnaround created a buzz in the industry, and Convergys acquired Stream as a result. 

Hopkins also spent seven years at TeleTech as EVP of Sales and Marketing. In that role, he took the company from $700M in revenue to $1.3B organically. During that period, the stock price rose from $3.75 to $41.00, and TeleTech led the EBITDA margin industry.

Previous to those engagements, Hopkins was the Chief Client Officer at TeaLeaf Technology, Inc.and was a vital member of the team that put them in a position to be purchased by IBM. 

Hopkins also had a 20-year career with AT&T Technologies, Inc. and earned an Executive Master of Business Administration (MBA) from the University of San Francisco, as well as a Bachelor of Science degree in business administration from Whittier College.

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni is reimagining the virtual work from home model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home. From a foundation of a cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions. For more information, visit OmniInteractions.com.

CONTACT
David Parkhurst
Chief Revenue Officer
Omni Interactions
david.parkhurst@OITeam.com

 20-Year Industry Veteran Turns His Attention to Connecting the Gig Workforce to the Nation’s Leading Brands

CASTLE PINES, CO – January 1, 2020 — Today, employee-owned Omni Interactions Inc. officially welcomed Christopher M. Carrington as the company’s Chief Executive Officer. Omni is the leading technology platform for the Gig Economy linking its Gig Brand Ambassadors (GBAs) to the Fortune 1,000 in order to deliver customer contact solutions. Carrington, a pioneer of the Work From Home (WFH) model while head of Alpine Access, brings not only decades of experience, but a proven team.

“I am ecstatic to get the former Alpine Access leadership team back together, says Rob Duncan, Founder and President of Omni Interactions which began in 2016. “The chance to again partner with Chris to leverage the Gig Economy to deliver world class customer success solutions is exciting.”

Omni Interactions reunites the former leadership team that led to the 800% growth of Alpine Access, the leader in cloud-based virtual contact center solutions. Omni’s unique business model, leverages the Gig Economy, working from home, and a 100% cloud-based technology platform to revolutionize how customer contact channels of voice, chat, text, email, and social media are delivered with higher quality outcomes at  lower costs.

“We are bringing innovation and disruption to an industry that is ripe for change. It’s more than just sending people home to work; we are tackling how gig workers are sourced, certified, and retained in order to serve the nation’s top brands. And we are doing that with a platform-enabled marketplace,” says Carrington.

More than ever, delivering a consistent brand experience through Omni channels is essential to maximizing the lifetime value of a customer relationship. In addition, Omni’s model provides a technology platform solution for leading brands offering the flexibility required to serve both customers and shareholders.

“Chris’ extensive technology-enabled business services background will quickly advance the Omni vision to create an effective Gig Marketplace,” says Duncan. “Chris brings a unique combination of strategy, executive leadership and sales experience that will guide Omni Interactions through its next phase of growth.

Carrington’s successful career spans more than 35 years leading and growing global corporations that deliver technology-enabled business services. Most recently, Carrington served as Chief Executive Officer for ServiceSource (NASDAQ: SERV), the leader in outsourced inside sales, customer success and revenue retention solutions to B2B enterprises around the globe. ServiceSource has more than 3,500 sales specialists in 8 countries, speaking 45 languages who find, convert, nurture and retain more than $9 billion in annual revenue on behalf of SaaS, Software, Hardware, and Medical device companies.  

Previous to ServiceSource, Carrington served as President and Chief Executive Officer of Alpine Access, Inc., the leader in cloud-based virtual contact center solutions. Alpine Access was acquired by SYKES Enterprises, Inc. (NASDAQ: SYKE), a leading provider of customer contact management and business process outsourcing services. As Executive Vice President of Global Delivery, Carrington led the operation with over 39,000 employees throughout 50 locations in 10 countries.

Additionally, Carrington served as President of Americas Outsourcing at Capgemini, President and CEO of the Interlink Group, and divisional President of the Americas for Electronic Data Systems. Mr. Carrington graduated from Indiana University with a Bachelor of Arts degree in Economics. 

ABOUT OMNI INTERACTIONS

Founded in 2016, Omni is reimagining the virtual work from model in light of the burgeoning Gig Economy and shifting workforce management practices, many of which have accelerated due to the recent pandemic which sent millions of workers home. From a foundation of cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions. For more information visit OmniInteractions.com.

CONTACT
Julie Bacon
CMO
Omni Interactions
julie.bacon@OITeam.com