Skillset and culture matching … the right experience and expertise … complex customer interactions. OMNI delivers quality results.
Whether hiring for standard sales, customer success and customer support roles, or if you need specialized skills including language requirements, off-hours, particular work experience or degrees and certifications, Omni can help.
OMNI can access higher quality talent…faster.
OMNI identifies amazing talent anywhere with our unlimited geographic recruiting radius to better access people who match to your culture, solutions and customer needs.
Connect virtual workers across the United States (and beyond!)
Full time, part time & seasonal
Dedicate people to your program(s)
Target the top 5% of applicants for hire
Staffing effectiveness with forecasted volume
Using FT and PT Specialists, split shifts and 15-minute staffing increments, OMNI improves staffing efficiency by 10-25%. This means an improved customer experience and top-line cost savings.
Increase your operational flexibility and delight your customers
Imagine adapting seamlessly to unforecasted variances in volumes in daily, weekly, monthly and seasonally while maintaining the customer experience and staffing efficiency.
With OMNI, you can.
Scalability and seasonality – let OMNI support your growth
Whether you are outgrowing your existing call center footprint or need seasonal expansion, OMNI delivers tremendous scalability without sacrificing quality or the customer experience.
Expand your workforce, not your carbon footprint.
In addition to the numerous quality and satisfaction oriented benefits associated with a virtual workforce model, it is also the most environmentally sustainable.
OMNI provides the levels of security and compliance you require.
OMNI’s PCI and HIPAA-compliant security solutions are uniquely tailored to protect your customers, their data and your peace of mind.