Leveraging the Gig Economy to Drive High-Value Customer Experience
Big Stats. Industry Influencers. Actionable Insights.
Frost & Sullivan’s research shows that the acceptance of Gig Workers in the CX industry continues to rise post-pandemic. In this webinar series, Frost & Sullivan Principal Analyst, Michael DeSalles, teams up with Omni Interactions Chief Executive Officer and Managing Partner Christopher Carrington to discuss how companies are using the Gig Economy to their advantage by:
Accessing nationwide talent pools
Lowering costs of customer experience operations
Improving customer satisfaction
Meet Our Speakers
"Companies are facing people and talent management challenges like agent sourcing, and of course retention, training, and career development. How do you really engage agents and drive agent satisfaction?"
Christopher M. Carrington
Michael DeSalles
Event Sessions
Gig CX and Why It Matters
Gig CX is a new way of thinking about customer service, one that puts the customer first in every interaction. Christopher Carrington and Michael DeSalles discuss what Gig CX is and why companies are looking to outsource customer support due to recent macroeconomic trends.
Debunking the Myths Around Gig CX
Those who don’t understand the Gig CX model may think the solution is only for short-term or seasonal programs. In this episode, Christopher Carrington and Michael DeSalles explore the top misconceptions regarding the use of gig workers for year-round, brand-sensitive programs.
Gig CX Best Practices
In this episode, Michael DeSalles and Christopher Carrington discuss best practices around Gig CX sourcing, certification, workforce management, and operationalizing the business model. They will also delve into how the industry is learning to let workers live where they want to, choose their own schedules, and own their own success, which is key to attracting and retaining the best talent to serve customers. Happy Staff = Happy Customers.
How Companies Drive Benefits Through the Gig Model
Gig CX is a new way of thinking about customer service, one that puts the customer first in every interaction. Christopher Carrington and Michael DeSalles discuss what Gig CX is and why companies are looking to outsource customer support due to recent macroeconomic trends.
Event Resources
Get Your Event Workbook
Gig CX is a new way of thinking about customer service, one that puts the customer first in every interaction. Christopher Carrington and Michael DeSalles discuss what Gig CX is and why companies are looking to outsource customer support due to recent macroeconomic trends.
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Complete the form below to be redirected to your On-Demand resources for the Leveraging the Gig Economy to Drive High-Value Customer Experience webinar series.
Gig Customer Experience Ebook
Gig CX is a new way of thinking about customer service, one that puts the customer first in every interaction. Christopher Carrington and Michael DeSalles discuss what Gig CX is and why companies are looking to outsource customer support due to recent macroeconomic trends.
Access the On-Demand Webinar Resources
Complete the form below to be redirected to your On-Demand resources for the Leveraging the Gig Economy to Drive High-Value Customer Experience webinar series.
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Access the On-Demand Webinar Resources
Complete the form below to be redirected to your On-Demand resources for the Leveraging the Gig Economy to Drive High-Value Customer Experience webinar series.