Stop Treating Your Customer Operations Like It’s the 1980's

Align your call center for today’s talent and customers

The Cedar Chest

More and more, I find that life imitates work and work imitates life. I dabble in antiques and old furniture, sometimes turning trash into… well… not treasure….just better trash.  Anyway 20 years ago, I didn’t realize this would be my hobby. In the fall of 1995, I get a call from my grandmother, “Robby, a neighbor Read more about The Cedar Chest[…]

Contact Centers – Are They Really A People Business?

We hear all the time that the contact center industry is a people based business, but which people are we talking about?   If we were to go back 30 years the same issues that were faced then are still present today, not much has changed.   The industry is still chasing the same metrics Read more about Contact Centers – Are They Really A People Business?[…]